Japanese Samurai dvd.com

Initial Business Response / [redacted] (1000, 10, 2015/12/01) */ Just received this complaint letter from you, and I have to tell the other side of the story [redacted] have been purchased Japanese samurai DVDs from our website for sometime now, and always buy to DVDs at a time, offen send the DVDs back for an exchange or refund, after few returns, I told him that we are not a DVD RENTAL store, always sent back the DVDs for exchange if he don't like themAfter couple of warnings, he still send back a DVD for refund, so I tild him not to come back our store and take his business somewhere elase, and not deside whether to refund him the money or send back the DVD to him Just about to refund him the money, then today I received this complaint latter, then it really [redacted] me off, so I deside to send back the DVD back to him today, here is the usps.com tracking number for the package: XXXXXXXXXXXXXXXXXXXXXX Also enclosed please find the printed email communication between [redacted] and I for your refference Hope this would clear up the complaint, if you need any more info please feel free to contact me Best regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Anything that took place regarding past purchases has nothing to do with this item [redacted] has as a policy refund or trade and in this case I chose refund Anything that took place in the past has nothing to do with this requested refund [redacted] states that he was about to issue refund when he received letter from B.B.Band that ' [redacted] him off' to use his uneducated languageI don't care if he doesn't like hearing from the B.B.B., the Mickey Mouse Club, the Green Bay Packers or the Pope, the fact is that as a businessman, he has to abide by certain standards [redacted] said he would refund the $but changed his mind after hearing from the very organisation that maintains the highest standards for businessesIf he doesn't like hearing from B.B.B.- I contacted B.B.Bonly after he broke off communication with me so what recourse did I have?- then he shouldn't be in B.B.B [redacted] owes me $He sent the dvd in question again and I returned it 'Return To Sender' so he has both dvd and my $I want the $Thanks Final Consumer Response / [redacted] (4200, 16, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello [redacted] says that the only policy for refund is defective material but this is never statedI have an e-mail from him stating that if I returned a dvd, that I could have refund or replacement, my choiceAlso, in this matter, [redacted] stated in an e-mail sent before hearing from B.B.Bthat he would refund the $ [redacted] changed his mind only after hearing from the B.B.Bwith my complaintI did not realize that contacting the B.B.Bis an offence punishable by refusing an already promised refund [redacted] continues to mention the past but this matter has nothing to do with the past [redacted] refuses to refund my $simply because I contacted the B.B.B(he even called me a 'back stabber') and this is an affront to the B.B.Brather than a violation of his refund policyIf it is illegal to contact the B.B.B., then isn't he trying to put B.B.Bout of business? I'm not sure he can do that Since [redacted] is attacking B.B.B., how about telling him to grow up or go out of business? As for the dvd in question, I sent it back 'Return To Sender' so Huang has both the dvd in question and my $and he can't have both Thanks for your continued assistance in this matter and let's hope that [redacted] will act like a mature businessman and send me my $ Final Business Response / [redacted] (4000, 19, 2015/12/11) */ Of course I was [redacted] off by ***'s action, on one hand he asked for a favor to refund a movie that he don't like, on the other hand try to damage my reputation and filed a complaint with Revdex.com NOBODY and NOBODY would like a back stabber and betrayer, [redacted] would be [redacted] off if someone back stabbed him, ask him if he like it so????? We are a DVD movie retailer not a DVD rental store, we offer free shipping, and in this case, we have spent shipping postage to send back his movie or exchange, and that is $cost up front, and now give him a $refund, that means, we are $in red, and he get to watch the movie for FREE???? we are in business since with thousands of customer base, if every buyer bought DVDs and after they watched the movies and don't like them, then send back for a refund, then we be out of the business for sure, and this is not the way of commerce should be Also [redacted] is a fool, the Revdex.com is not a proper place to file a complaint and ask for a refund in the first placehe just try to damage our reputation, he can file a complaint, but Revdex.com can not issue him the refund, if he is only want the refund then he should know the proper place to get his refundI'm not telling where to file the refund, he have to find out himself, besides a back stabber shouldn't get a reward in anyway, so that he can do the same thing to other sellers

Initial Business Response /* (1000, 10, 2015/12/01) */
Just received this complaint letter from you, and I have to tell the other side of the story.
[redacted] have been purchased Japanese samurai DVDs from our website for sometime now, and always buy 1 to 3 DVDs at a time, offen send the DVDs...

back for an exchange or refund, after few returns, I told him that we are not a DVD RENTAL store, always sent back the DVDs for exchange if he don't like them. After couple of warnings, he still send back a DVD for refund, so I tild him not to come back our store and take his business somewhere elase, and not deside whether to refund him the money or send back the DVD to him.
Just about to refund him the money, then today I received this complaint latter, then it really [redacted] me off, so I deside to send back the DVD back to him today, here is the usps.com tracking number for the package: XXXXXXXXXXXXXXXXXXXXXX
Also enclosed please find the printed email communication between [redacted] and I for your refference.
Hope this would clear up the complaint, if you need any more info please feel free to contact me.
Best regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Anything that took place regarding past purchases has nothing to do with this item. [redacted] has as a policy refund or trade and in this case I chose refund.
Anything that took place in the past has nothing to do with this requested refund.
[redacted] states that he was about to issue refund when he received letter from B.B.B. and that '[redacted] him off' to use his uneducated language. I don't care if he doesn't like hearing from the B.B.B., the Mickey Mouse Club, the Green Bay Packers or the Pope, the fact is that as a businessman, he has to abide by certain standards.
[redacted] said he would refund the $12.00 but changed his mind after hearing from the very organisation that maintains the highest standards for businesses. If he doesn't like hearing from B.B.B.- I contacted B.B.B. only after he broke off communication with me so what recourse did I have?- then he shouldn't be in B.B.B.
[redacted] owes me $12.00. He sent the dvd in question again and I returned it 'Return To Sender' so he has both dvd and my $12.00. I want the $12.00. Thanks
Final Consumer Response /* (4200, 16, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello.
[redacted] says that the only policy for refund is defective material but this is never stated. I have an e-mail from him stating that if I returned a dvd, that I could have refund or replacement, my choice. Also, in this matter, [redacted] stated in an e-mail sent before hearing from B.B.B. that he would refund the $12.00. [redacted] changed his mind only after hearing from the B.B.B. with my complaint. I did not realize that contacting the B.B.B. is an offence punishable by refusing an already promised refund.
[redacted] continues to mention the past but this matter has nothing to do with the past. [redacted] refuses to refund my $12.00 simply because I contacted the B.B.B. (he even called me a 'back stabber') and this is an affront to the B.B.B. rather than a violation of his refund policy. If it is illegal to contact the B.B.B., then isn't he trying to put B.B.B. out of business? I'm not sure he can do that.
Since [redacted] is attacking B.B.B., how about telling him to grow up or go out of business?
As for the dvd in question, I sent it back 'Return To Sender' so Huang has both the dvd in question and my $12.00 and he can't have both.
Thanks for your continued assistance in this matter and let's hope that [redacted] will act like a mature businessman and send me my $12.00.
Final Business Response /* (4000, 19, 2015/12/11) */
Of course I was [redacted] off by [redacted]'s action, on one hand he asked for a favor to refund a movie that he don't like, on the other hand try to damage my reputation and filed a complaint with Revdex.com.
NOBODY and NOBODY would like a back stabber and betrayer, [redacted] would be [redacted] off if someone back stabbed him, ask him if he like it so?????
We are a DVD movie retailer not a DVD rental store, we offer free shipping, and in this case, we have spent 2 shipping postage to send back his movie or exchange, and that is $4.08 cost up front, and now give him a $12 refund, that means, we are $4.08 in red, and he get to watch the movie for FREE????
we are in business since 2003 with thousands of customer base, if every buyer bought DVDs and after they watched the movies and don't like them, then send back for a refund, then we be out of the business for sure, and this is not the way of commerce should be.
Also [redacted] is a fool, the Revdex.com is not a proper place to file a complaint and ask for a refund in the first place. he just try to damage our reputation, he can file a complaint, but Revdex.com can not issue him the refund, if he is only want the refund then he should know the proper place to get his refund. I'm not telling where to file the refund, he have to find out himself, besides a back stabber shouldn't get a reward in anyway, so that he can do the same thing to other sellers.