There are several claims from this customer regarding this experienceFirstly, the customer’s vehicle had last been inspected in January (~months ago) The customer brought us the vehicle and told us that different shops diagnosed his car with a manifold exhaust problem Our Service Director, ***, looked at the customer’s vehicle and saw that there was indeed a cracked exhaust manifold The customer had also been driving around for months when he was told not to by the other shops, and [redacted] also advised that he not drive the vehicle to avoid any further damageWhen the customer was ready to proceed with the servicing of this vehicle, he asked us to order a specific part from a website that he provided, which we did for him, even though normally that is not something we do The customer showed up unannounced and did not tell us he was coming with his vehicle that day We explained to him that we had no loaner cars available for him to use, but that we would give him a ride as a courtesy when the next available employee came back from lunchWe had put his car in the shop on the lift so that we could take it apart, which is when we realized it was the wrong part We advised the customer that it was the wrong part and there are few exhaust manuals this vehicle could use, and we were unable to locate a used part on the website he provided us We advised the customer that a new one would cost $and the customer declined and told us that he would furnish his own part The customer wanted to order his own part from the beginning, and we told him that it is against our policy but because he was a previous employee and it is difficult to find a good part for a vehicle of this age, we made an exception to this policy As a side note, [redacted] did not say that he does not know how to use email as he uses email every day The customer took several weeks to get back to us, and meanwhile his car was still in the shop The customer did end up ordering his own part on eBay from an out-of-state junkyard (not from Land Rover), and we installed the part for him Regarding the labor times, the dealership labor times are based off of labor times through Land Rover but does NOT include any extra labor for broken or rusted bolts We advised the customer that his part did not fix the issue and that he had a warped cylinder head due to him driving it previously when told not to The customer was told by the owner, MrSarmadi, that if he could find the cylinder head, that we could do the job at approximately hours of labor, at $per hour (~$700) The customer agreed and left satisfied He was never able to produce a cylinder head as he told us he would The car had been in the shop since the day it was brought in, and remained there because of his numerous attempts to pick the vehicle up without paying his bill When the customer would not pay his bill and leave the premises when asked to leave, and made threats to MrSarmadi and ***, that is when the police were called The customer was told he was trespassing and would have to leave the property He waited across the street until the police arrived A repair order was written on 10/12/for the removal and replacement of customer’s part, and the repair order was given to one of the officers who then brought it to the customerThe customer brought the vehicle to us because he has known [redacted] for a long time who has done work for him in the past, but his goal was to avoid us providing the diagnostic and him paying his bill We initially did not want to accept the job because it is a 20-year-old vehicle that needs thousands of dollars in repairs, but we took the job because we wanted to help him out Regarding the invoice for the part he ordered, since it was drop-shipped to us, the box was thrown away when the part arrived; the invoice should be in his email from when the order was placedThe exhaust manifold was definitely part of the issue on his vehicle; it had a crack and was in pieces It needed replacement but was coupled with other issues such as the warped cylinder head, which [redacted] was advised from the beginning that this is a common problem and because of this, was advised not to drive it We tried to contact him several times throughout this matter, but his cell phone was disconnected and we could not get in touch He called us later and asked that we call him on a different number, which we didAfter numerous phone calls back and forth, MrSarmadi agreed to allow the customer to pay $so that he could pick up his vehicle and end this matter peacefully The customer agreed and picked up his vehicle on 10/14/under the supervision of a police officerThere was no misdiagnosing of his vehicle, we never took out any documents from his vehicle, and the delays in the servicing of this vehicle was due to the customer not giving us the correct part
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Re: complaint ID *** *** v Dave Sarmadi ImportsThe Matters are unresolved I was Scammed! I stand by my complaint and demand a full refund of monies lost and demands compensation for my inconveniences.The responses from Dave Sarmadi Imports are "contrary to the facts" Conflicting and untrueQuestion #On the week of July 1st was David Sarmadi Imports License to work on "Exhaust Manifold of Range Rovers" when they diagnosed the Problem and alleged "that they have ordered the parts". Paragraphs thru Paragraphs have some untrue statements which I am in receipt of evidence to show in courts Untrue Statement: "Firstly, the customer’s vehicle had last been inspected in January (~months ago)"their service invoice show that the vehicle had been in their possession since July 15,From January 13, to July14, how is that months? It was exactly six months and $2,075, miles (two thousand and seventy five miles) form the inspection mileage which was 92,732.Dave Sarmadi Imports decide to take the "Virginia State Police Inspection Certification" out of the vehicle so that they can allege that the vehicle was not in great condition without my permission. All PRange Rovers form to uses the same exhaust ManifoldSo lie-ING that they ordered the wrong part without a purchase order to show, an invoice or delivery was a liethey could not even produce my shipment delivery invoice which I ordered and I demandedIn July They were running a scam they had no inventory doing oil changes to get customers inThey lied to me that my parts was in so I will take my car to them after I dropped my carThey lied that a customer was using their service loaner they just told the Revdex.com that they did not have any service loanerA hr service took them months it was a Propaganda to keep my vehicle in their bay with the tires off and the hood to open to attract customer like they work on Range RoversIf a Business orders the wrong part would it not be to accept full responsibility and order the right part? *** *** Aka *** alledge he ordered a part form Bishop"Bishop is a junk yard"Cell phone record will show form July and emails Aug that *** *** will not return my call and lied to me that he was on vacation"willfully depriving me from having my vehicle"I requested to pick up my vehicle and that when they alleged that it has been taken apartI asked for them to email me the part*** said he did not know how to email on of the ladies in the office will email me the partafter of days no email I told him he had a smart phone to take a picture of the part and send it to me or I am coming to get my carHe rush to take the part out and broke the boltsI am in receipt of Payment receipt of parts ordered, tracking number, shipment addressed to Dave Sarmadi Import form Land rover Part Dealer in CaliforniaPicture from *** *** phone in August of the part so I can order because they did not have the money to order the partsI am in receipt of rental expenses loss of income and inconveniencesCash demand by Dave SarmadiThe car went in drive-able it was making noise the car left Dave Sarmadi not Drive-able making a louder noises on 10/14/In Late September I involved Dave Sarmaid owner in what was going on at that time he made a proposal He was made aware that I lost a contract over not able to meet my client due to the unforeseen inconvenience of them alleging that they ordered the wrong partHis proposal was only about himself and that proposal got declined as there was not apology for my inconveniences and my lossesThe matters are unresolved and the $ cash demaned by Dave Sarmadi was for customer to be able to get his vehicle outIt was against the customer whish and was disputed in his invoice*** *** Paid Dave Sarmadi imports Cash in the Presence of Roanoke City Police to get his "unfixed vehicle".Regards,
*** ***
There are several claims from this customer regarding this experience.? Firstly, the customer’s vehicle had last been inspected in January (~months ago).? The customer brought us the vehicle and told us that different shops diagnosed his car with a manifold exhaust
problem.? Our Service Director, ***, looked at the customer’s vehicle and saw that there was indeed a cracked exhaust manifold.? The customer had also been driving around for months when he was told not to by the other shops, and *** also advised that he not drive the vehicle to avoid any further damage.? When the customer was ready to proceed with the servicing of this vehicle, he asked us to order a specific part from a website that he provided, which we did for him, even though normally that is not something we do.? The customer showed up unannounced and did not tell us he was coming with his vehicle that day.? We explained to him that we had no loaner cars available for him to use, but that we would give him a ride as a courtesy when the next available employee came back from lunch.? We had put his car in the shop on the lift so that we could take it apart, which is when we realized it was the wrong part.? We advised the customer that it was the wrong part and there are few exhaust manuals this vehicle could use, and we were unable to locate a used part on the website he provided us.? We advised the customer that a new one would cost $and the customer declined and told us that he would furnish his own part.? The customer wanted to order his own part from the beginning, and we told him that it is against our policy but because he was a previous employee and it is difficult to find a good part for a vehicle of this age, we made an exception to this policy.? As a side note, *** did not say that he does not know how to use email as he uses email every day.? ? The customer took several weeks to get back to us, and meanwhile his car was still in the shop.? The customer did end up ordering his own part on eBay from an out-of-state junkyard (not from Land Rover), and we installed the part for him.? Regarding the labor times, the dealership labor times are based off of labor times through Land Rover but does NOT include any extra labor for broken or rusted bolts.? We advised the customer that his part did not fix the issue and that he had a warped cylinder head due to him driving it previously when told not to.? The customer was told by the owner, MrSarmadi, that if he could find the cylinder head, that we could do the job at approximately hours of labor, at $per hour (~$700).? The customer agreed and left satisfied.? He was never able to produce a cylinder head as he told us he would.? The car had been in the shop since the day it was brought in, and remained there because of his numerous attempts to pick the vehicle up without paying his bill.? ? When the customer would not pay his bill and leave the premises when asked to leave, and made threats to MrSarmadi and ***, that is when the police were called.? The customer was told he was trespassing and would have to leave the property.? He waited across the street until the police arrived.? A repair order was written on 10/12/for the removal and replacement of customer’s part, and the repair order was given to one of the officers who then brought it to the customer.? The customer brought the vehicle to us because he has known *** for a long time who has done work for him in the past, but his goal was to avoid us providing the diagnostic and him paying his bill.? We initially did not want to accept the job because it is a 20-year-old vehicle that needs thousands of dollars in repairs, but we took the job because we wanted to help him out.? Regarding the invoice for the part he ordered, since it was drop-shipped to us, the box was thrown away when the part arrived; the invoice should be in his email from when the order was placed.? The exhaust manifold was definitely part of the issue on his vehicle; it had a crack and was in pieces.? It needed replacement but was coupled with other issues such as the warped cylinder head, which *** was advised from the beginning that this is a common problem and because of this, was advised not to drive it.? We tried to contact him several times throughout this matter, but his cell phone was disconnected and we could not get in touch.? He called us later and asked that we call him on a different number, which we did.? After numerous phone calls back and forth, MrSarmadi agreed to allow the customer to pay $so that he could pick up his vehicle and end this matter peacefully.? The customer agreed and picked up his vehicle on 10/14/under the supervision of a police officer.? There was no misdiagnosing of his vehicle, we never took out any documents from his vehicle, and the delays in the servicing of this vehicle was due to the customer not giving us the correct part
There are several claims from this customer regarding this experienceFirstly, the customer’s vehicle had last been inspected in January (~months ago) The customer brought us the vehicle and told us that different shops diagnosed his car with a manifold exhaust problem Our Service Director, ***, looked at the customer’s vehicle and saw that there was indeed a cracked exhaust manifold The customer had also been driving around for months when he was told not to by the other shops, and [redacted] also advised that he not drive the vehicle to avoid any further damageWhen the customer was ready to proceed with the servicing of this vehicle, he asked us to order a specific part from a website that he provided, which we did for him, even though normally that is not something we do The customer showed up unannounced and did not tell us he was coming with his vehicle that day We explained to him that we had no loaner cars available for him to use, but that we would give him a ride as a courtesy when the next available employee came back from lunchWe had put his car in the shop on the lift so that we could take it apart, which is when we realized it was the wrong part We advised the customer that it was the wrong part and there are few exhaust manuals this vehicle could use, and we were unable to locate a used part on the website he provided us We advised the customer that a new one would cost $and the customer declined and told us that he would furnish his own part The customer wanted to order his own part from the beginning, and we told him that it is against our policy but because he was a previous employee and it is difficult to find a good part for a vehicle of this age, we made an exception to this policy As a side note, [redacted] did not say that he does not know how to use email as he uses email every day The customer took several weeks to get back to us, and meanwhile his car was still in the shop The customer did end up ordering his own part on eBay from an out-of-state junkyard (not from Land Rover), and we installed the part for him Regarding the labor times, the dealership labor times are based off of labor times through Land Rover but does NOT include any extra labor for broken or rusted bolts We advised the customer that his part did not fix the issue and that he had a warped cylinder head due to him driving it previously when told not to The customer was told by the owner, MrSarmadi, that if he could find the cylinder head, that we could do the job at approximately hours of labor, at $per hour (~$700) The customer agreed and left satisfied He was never able to produce a cylinder head as he told us he would The car had been in the shop since the day it was brought in, and remained there because of his numerous attempts to pick the vehicle up without paying his bill When the customer would not pay his bill and leave the premises when asked to leave, and made threats to MrSarmadi and ***, that is when the police were called The customer was told he was trespassing and would have to leave the property He waited across the street until the police arrived A repair order was written on 10/12/for the removal and replacement of customer’s part, and the repair order was given to one of the officers who then brought it to the customerThe customer brought the vehicle to us because he has known [redacted] for a long time who has done work for him in the past, but his goal was to avoid us providing the diagnostic and him paying his bill We initially did not want to accept the job because it is a 20-year-old vehicle that needs thousands of dollars in repairs, but we took the job because we wanted to help him out Regarding the invoice for the part he ordered, since it was drop-shipped to us, the box was thrown away when the part arrived; the invoice should be in his email from when the order was placedThe exhaust manifold was definitely part of the issue on his vehicle; it had a crack and was in pieces It needed replacement but was coupled with other issues such as the warped cylinder head, which [redacted] was advised from the beginning that this is a common problem and because of this, was advised not to drive it We tried to contact him several times throughout this matter, but his cell phone was disconnected and we could not get in touch He called us later and asked that we call him on a different number, which we didAfter numerous phone calls back and forth, MrSarmadi agreed to allow the customer to pay $so that he could pick up his vehicle and end this matter peacefully The customer agreed and picked up his vehicle on 10/14/under the supervision of a police officerThere was no misdiagnosing of his vehicle, we never took out any documents from his vehicle, and the delays in the servicing of this vehicle was due to the customer not giving us the correct part
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Re: complaint ID *** *** v Dave Sarmadi ImportsThe Matters are unresolved I was Scammed! I stand by my complaint and demand a full refund of monies lost and demands compensation for my inconveniences.The responses from Dave Sarmadi Imports are "contrary to the facts" Conflicting and untrueQuestion #On the week of July 1st was David Sarmadi Imports License to work on "Exhaust Manifold of Range Rovers" when they diagnosed the Problem and alleged "that they have ordered the parts". Paragraphs thru Paragraphs have some untrue statements which I am in receipt of evidence to show in courts Untrue Statement: "Firstly, the customer’s vehicle had last been inspected in January (~months ago)"their service invoice show that the vehicle had been in their possession since July 15,From January 13, to July14, how is that months? It was exactly six months and $2,075, miles (two thousand and seventy five miles) form the inspection mileage which was 92,732.Dave Sarmadi Imports decide to take the "Virginia State Police Inspection Certification" out of the vehicle so that they can allege that the vehicle was not in great condition without my permission. All PRange Rovers form to uses the same exhaust ManifoldSo lie-ING that they ordered the wrong part without a purchase order to show, an invoice or delivery was a liethey could not even produce my shipment delivery invoice which I ordered and I demandedIn July They were running a scam they had no inventory doing oil changes to get customers inThey lied to me that my parts was in so I will take my car to them after I dropped my carThey lied that a customer was using their service loaner they just told the Revdex.com that they did not have any service loanerA hr service took them months it was a Propaganda to keep my vehicle in their bay with the tires off and the hood to open to attract customer like they work on Range RoversIf a Business orders the wrong part would it not be to accept full responsibility and order the right part? *** *** Aka *** alledge he ordered a part form Bishop"Bishop is a junk yard"Cell phone record will show form July and emails Aug that *** *** will not return my call and lied to me that he was on vacation"willfully depriving me from having my vehicle"I requested to pick up my vehicle and that when they alleged that it has been taken apartI asked for them to email me the part*** said he did not know how to email on of the ladies in the office will email me the partafter of days no email I told him he had a smart phone to take a picture of the part and send it to me or I am coming to get my carHe rush to take the part out and broke the boltsI am in receipt of Payment receipt of parts ordered, tracking number, shipment addressed to Dave Sarmadi Import form Land rover Part Dealer in CaliforniaPicture from *** *** phone in August of the part so I can order because they did not have the money to order the partsI am in receipt of rental expenses loss of income and inconveniencesCash demand by Dave SarmadiThe car went in drive-able it was making noise the car left Dave Sarmadi not Drive-able making a louder noises on 10/14/In Late September I involved Dave Sarmaid owner in what was going on at that time he made a proposal He was made aware that I lost a contract over not able to meet my client due to the unforeseen inconvenience of them alleging that they ordered the wrong partHis proposal was only about himself and that proposal got declined as there was not apology for my inconveniences and my lossesThe matters are unresolved and the $ cash demaned by Dave Sarmadi was for customer to be able to get his vehicle outIt was against the customer whish and was disputed in his invoice*** *** Paid Dave Sarmadi imports Cash in the Presence of Roanoke City Police to get his "unfixed vehicle".Regards,
*** ***
There are several claims from this customer regarding this experience.? Firstly, the customer’s vehicle had last been inspected in January (~months ago).? The customer brought us the vehicle and told us that different shops diagnosed his car with a manifold exhaust
problem.? Our Service Director, ***, looked at the customer’s vehicle and saw that there was indeed a cracked exhaust manifold.? The customer had also been driving around for months when he was told not to by the other shops, and *** also advised that he not drive the vehicle to avoid any further damage.? When the customer was ready to proceed with the servicing of this vehicle, he asked us to order a specific part from a website that he provided, which we did for him, even though normally that is not something we do.? The customer showed up unannounced and did not tell us he was coming with his vehicle that day.? We explained to him that we had no loaner cars available for him to use, but that we would give him a ride as a courtesy when the next available employee came back from lunch.? We had put his car in the shop on the lift so that we could take it apart, which is when we realized it was the wrong part.? We advised the customer that it was the wrong part and there are few exhaust manuals this vehicle could use, and we were unable to locate a used part on the website he provided us.? We advised the customer that a new one would cost $and the customer declined and told us that he would furnish his own part.? The customer wanted to order his own part from the beginning, and we told him that it is against our policy but because he was a previous employee and it is difficult to find a good part for a vehicle of this age, we made an exception to this policy.? As a side note, *** did not say that he does not know how to use email as he uses email every day.? ? The customer took several weeks to get back to us, and meanwhile his car was still in the shop.? The customer did end up ordering his own part on eBay from an out-of-state junkyard (not from Land Rover), and we installed the part for him.? Regarding the labor times, the dealership labor times are based off of labor times through Land Rover but does NOT include any extra labor for broken or rusted bolts.? We advised the customer that his part did not fix the issue and that he had a warped cylinder head due to him driving it previously when told not to.? The customer was told by the owner, MrSarmadi, that if he could find the cylinder head, that we could do the job at approximately hours of labor, at $per hour (~$700).? The customer agreed and left satisfied.? He was never able to produce a cylinder head as he told us he would.? The car had been in the shop since the day it was brought in, and remained there because of his numerous attempts to pick the vehicle up without paying his bill.? ? When the customer would not pay his bill and leave the premises when asked to leave, and made threats to MrSarmadi and ***, that is when the police were called.? The customer was told he was trespassing and would have to leave the property.? He waited across the street until the police arrived.? A repair order was written on 10/12/for the removal and replacement of customer’s part, and the repair order was given to one of the officers who then brought it to the customer.? The customer brought the vehicle to us because he has known *** for a long time who has done work for him in the past, but his goal was to avoid us providing the diagnostic and him paying his bill.? We initially did not want to accept the job because it is a 20-year-old vehicle that needs thousands of dollars in repairs, but we took the job because we wanted to help him out.? Regarding the invoice for the part he ordered, since it was drop-shipped to us, the box was thrown away when the part arrived; the invoice should be in his email from when the order was placed.? The exhaust manifold was definitely part of the issue on his vehicle; it had a crack and was in pieces.? It needed replacement but was coupled with other issues such as the warped cylinder head, which *** was advised from the beginning that this is a common problem and because of this, was advised not to drive it.? We tried to contact him several times throughout this matter, but his cell phone was disconnected and we could not get in touch.? He called us later and asked that we call him on a different number, which we did.? After numerous phone calls back and forth, MrSarmadi agreed to allow the customer to pay $so that he could pick up his vehicle and end this matter peacefully.? The customer agreed and picked up his vehicle on 10/14/under the supervision of a police officer.? There was no misdiagnosing of his vehicle, we never took out any documents from his vehicle, and the delays in the servicing of this vehicle was due to the customer not giving us the correct part