[redacted] purchased a BBbedroom from us on4-26-We attempted to deliver her bedroom set on 5-11-The dresser wouldnot fit up her steps and everything was returned to our warehouse [redacted] came into the store that same day and spoke to [redacted] ***, general manager,about her options [redacted] made her aware that the same dresser comes in a smallersize that would fit up her stepsShe then looked around the store for anotherhour to see if she liked any other setsHowever, there were none she liked [redacted] called the next day and statedthat her son will remove the steps so the dresser will fitWe attempted are-delivery on 5-20-14, but when the drivers were five minutes from her houseshe contacted us and stated that her son would not remove the stepsIt isstated on our sales order that NO-FITS are subject to a 25% restocking fee aswell as delivery fees [redacted] returned on 5-20-and [redacted] informed herthat if she picked out anything else in the store he would waive most of therestocking fee, but not the two delivery feesThe customer then stated thatshe did not want anything and then agreed to pay the restocking fee in full aswell as the delivery charges totaling $She signed a sales draft from [redacted] willingly for these fees ***then stated that he felt bad about the situation and thatif she changed your mind within two weeks he will let you use $towardmerchandiseHowever, the $is non-refundable because we attempted twodeliveriesShe returned on 8-2-to use her $She was told the two weektime frame has passed for using the $as everything has been processed andclosed Jarons will allow her to use$within a two week time frame on or before 8/30/
[redacted] purchased a BBbedroom from us on4-26-We attempted to deliver her bedroom set on 5-11-The dresser wouldnot fit up her steps and everything was returned to our warehouse [redacted] came into the store that same day and spoke to [redacted] ***, general manager,about her options [redacted] made her aware that the same dresser comes in a smallersize that would fit up her stepsShe then looked around the store for anotherhour to see if she liked any other setsHowever, there were none she liked [redacted] called the next day and statedthat her son will remove the steps so the dresser will fitWe attempted are-delivery on 5-20-14, but when the drivers were five minutes from her houseshe contacted us and stated that her son would not remove the stepsIt isstated on our sales order that NO-FITS are subject to a 25% restocking fee aswell as delivery fees [redacted] returned on 5-20-and [redacted] informed herthat if she picked out anything else in the store he would waive most of therestocking fee, but not the two delivery feesThe customer then stated thatshe did not want anything and then agreed to pay the restocking fee in full aswell as the delivery charges totaling $She signed a sales draft from [redacted] willingly for these fees ***then stated that he felt bad about the situation and thatif she changed your mind within two weeks he will let you use $towardmerchandiseHowever, the $is non-refundable because we attempted twodeliveriesShe returned on 8-2-to use her $She was told the two weektime frame has passed for using the $as everything has been processed andclosed Jarons will allow her to use$within a two week time frame on or before 8/30/