Jarratt's Landscaping & Lawncare

I am in receipt of your letter concerning the complaint that you received from [redacted]. On Wednesday April 111h 2018 [redacted] did have our technician Kevin with an assistant Been out to her horne, and was experiencing !eaks on her gas lines which [redacted] had shut off a day before...

our appointment. Upon arrival, they checked the house gas system which was mostly original piping with some lines being located in the basement and also the crawl space. Kevin provided pricing options for pressure test with repairing per each leak on the current system or replacement of the gas system, [redacted] chose to proceed with the repair option. After the system was pressure tested, the many leaks were found Kevin did advise [redacted] of the investment to repair the leaks. She chose to proceed with the work and pay for the job with [redacted], as required by law she did receive the [redacted] terms & conditions handout.  After the leaks were fixed the pressure test was again performed, the system was holding pressure and no other leaks were found.  The system was holding with no drop on our ounce pressure gauge.  We have not received any communication from [redacted] since the job was completed, and would happily send a different technician out to see if there is anything is improperly fixed, a repressure test or check with the system, at no additional cost.  The invoice from the job that was completed on 4/11/18 was promptly mailed out 4/13/18.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Received a voicemail from the consumer stating that the business came to repair and the unit is still making the same noise and still not fixed.  The consumer is done with the business and does not want them to come back for repairs.  Wants to just close the complaint stating that she will seek counsel for resolution to her complaint.   
Regards,
[redacted]

Response taken by phone:  We reached out to the  consumer as soon we got the  complaint.  We fine tuned the furnace and address her questions.  We believe we have resolved all of the issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Received a call from consumer stating that she cut out the middle man and called the West Regional Sales Manager - Kevin N[redacted] and set up appointment for October 12, 2017 and hopes that they will come and repair all issues.  She will advise me of the outcome.
Regards,
[redacted]

I am in receipt of your letter concerning the complaint that you received fro Mr. [redacted] J. [redacted].On June 6, 2016 Mr. [redacted] did have our company out for a service call which stated that air was blowing out but it was not cold for his A/C system. Our service technician diagnosed that there was a tow...

charge for the refrigerant. Customer was given price of $208.00 to recharge system which includes no dye or sealer. Also customer paid a service fee of $89.95 plus tax which came to the grand total of $324.02.Notes and invoice indicate a small non obvious leak. Which means there is a leak or the company that put it in didn't charge it properly. I see in the system that we quoted new equipment in 2010. The unit we were working on was a newer system under 6 years old.Mr. [redacted] stated in compliant that his unit didn't work after our technician left but we never received any calls stating that there was a problem. Unit was running correctly and blowing cold air when our technician left. At this team we feel that there is no reason for us to issue a refund.Please feel free to contact me with any questionsSincerely,James M. S[redacted] Heating and Cooling Manager1 40