Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Thursday, July 14, our dispatcher took the call from Mrswho reported that her machine was leaking and belt was in piecesAlthough our customer wanted her washer replaced immediately, our dispatcher explained that it must be diagnosed firstWe were booked a week out for service, but one of our techs went to Mrshome mid morning that same day, and called in the list of parts neededOur dispatcher called and created a file with the manufacturer who told her that their failed machines are usually repaired under the terms of their warrantyYes, our customer, Mrsdid call us at least times on Thursday and FridayOur dispatcher told Mrsthat appliance exchanges cannot be done without permission from the manufacturerSecondly, our dispatcher told her that we do not have a loaner washes available, and 3rd our dispatcher responded to Mrsthat we cannot give store credits without authorizationHowever, our dispatcher did call the manufacturer to ask them to create a file about the customer's request to replace the washerThe manufacturer told our dispatcher that failed machines are usually repaired under the terms of their warrantyOur service manager, who handles returns, was out of state Thursday, July and Friday July First thing Monday morning July 19th, he sent the information on the washer failure to the manufacturer, and our sales rep ( who was also on vacation last week), with the request that they replace the washerThe manufacturer told our dispatcher that failed machines are usually repaired under the terms of their warrantyOur service manager, who handles returns, was out of state Thursday, July and Friday July first thing Monday morning July 19, he sent the information on the washer failure to the company and our sales rep with a request that they replace the washerthe manufacturer gave us necessary authorization to replace this washer, and our customer is scheduled for the delivery of the new replacement machine, tomorrow, Thursday July
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Thursday, July 14, our dispatcher took the call from Mrswho reported that her machine was leaking and belt was in piecesAlthough our customer wanted her washer replaced immediately, our dispatcher explained that it must be diagnosed firstWe were booked a week out for service, but one of our techs went to Mrshome mid morning that same day, and called in the list of parts neededOur dispatcher called and created a file with the manufacturer who told her that their failed machines are usually repaired under the terms of their warrantyYes, our customer, Mrsdid call us at least times on Thursday and FridayOur dispatcher told Mrsthat appliance exchanges cannot be done without permission from the manufacturerSecondly, our dispatcher told her that we do not have a loaner washes available, and 3rd our dispatcher responded to Mrsthat we cannot give store credits without authorizationHowever, our dispatcher did call the manufacturer to ask them to create a file about the customer's request to replace the washerThe manufacturer told our dispatcher that failed machines are usually repaired under the terms of their warrantyOur service manager, who handles returns, was out of state Thursday, July and Friday July First thing Monday morning July 19th, he sent the information on the washer failure to the manufacturer, and our sales rep ( who was also on vacation last week), with the request that they replace the washerThe manufacturer told our dispatcher that failed machines are usually repaired under the terms of their warrantyOur service manager, who handles returns, was out of state Thursday, July and Friday July first thing Monday morning July 19, he sent the information on the washer failure to the company and our sales rep with a request that they replace the washerthe manufacturer gave us necessary authorization to replace this washer, and our customer is scheduled for the delivery of the new replacement machine, tomorrow, Thursday July