Jason A. Craig and Associates, PC

Complaint: ***
I am rejecting this response because:Mr *** is not telling the truth, *** did curse at me and she did threaten me with court proceedings and called me a liar by telling me I knew exactly what the debt was about when in fact I did not *** *** themselves are also to blame here in their poor business practices by sending it to Mr ***s office and not even inform me prior that there was a ballance because the last letter I have from them is an end office month statement with a ZERO balance on July 31, Their business as a collection agency and *** office is very questionable in accordance with ** law and the Fair Credit Reporting act, commercial account or not, when account is terminated the individual party is on the hook for the debt and not the business as a guarantee I will be turning this over to our lawfirm for further review and filing a complaint to the *** *** of *** You don't treat people the way your employee *** did and call yourself a reputable company, commercial account collection, individual collections ect, you may want to tighten up your ship before it cost you alot of money out of pocket in complaints from others just like me who have been treated the same way
Regards,
*** ***

Our clients have very strict guidelines for recovering the reimbursement
of the services they provide. Our clients
want reimbursement in full, since they provided services in full; however, they
will allow certain hardship arrangements and set guidelines for those
arrangementsIf an
agreement is not
reached, our client wants us to pursue all available recovery solutions we’re
able to perform.
Our first conversation with Mrs*** on 10/9/the account
rep discussed our client wanting payment in full for the services they
provided. Mrs*** said she was not
agreeable for payment in full; however, could set up arrangements. The account rep told her our client requi***
us to secure payments for monthly arrangement and Mrs*** said she would need
to call us back. 10/26/we were able
to get in contact with MrsUrsry after she didn’t call us back. The account rep discussed agreeable
arrangement our client would accept which Mrs*** did not accept and was
demanding we accept what she offe***. After
much discussion an arrangement was agreed upon within our client’s guidelines with
the understanding the agreement should not be broken or further collection activity
may occur
On 12/21/Mrs*** c***it card was declined. We attempted to get in touch with Mrs***
multiple times with no response. On
01/13/we were able to get MrsUrsry on the phone to discuss her declined c***it
card. Our account rep told Mrs*** she
did not follow her arrangement or contact us when it was broken and our client
now wanted payment in full. MrsUrsry
was quite upset with this protocol and asked for a Supervisor and was transfer*** to Mr***. Mr*** attempted to explain the guidelines
and processes our client wants us to follow and that Mrs*** did not hold up her
agreement or contact us when she was unable to meet her agreement. Mrs*** was displeased with the conversation;
however, in attempt to work with Mrs***, Mr
*** reestablished the arrangements for the second time. Mr*** had to notify Mrs*** that if
the arrangement is broken the 2nd time, our client will want to
pursue other resources to collect her account.
Our records indicate we have worked with Mrs*** within
the guidelines by our client to resolve her account. In addition, we were flexible with Mrs***
by reestablishing a broken arrangement

JAC is very appreciative of your service for our
country.  We regret the original conversation
you had with Mrs. [redacted] was based upon improper information we had from
BCBS.  Unfortunately, [redacted] issuing a new check
and apologizing for the wrong information was not received by our office until after our initial
conversation.  If we received the new information
from [redacted] we would have never of attempted contact.  As mentioned, we have removed all your contact
information from our system until adequate time has elapsed for you to receive the
re-issued check. 
 
Thank you
[redacted]

At Mrs. [redacted]’s request we’ve cancelled and deleted her original
arrangement.  We’ve notified Mrs. [redacted]
our client does not authorize us to work with debt management companies since the
majority are scams such as reading the attached linked article...

[redacted]
.  If the debt management agency is not a
scam, they expect to be reimbursed for their services by charging our client fees.  Our client will not pay for a debt management
services.  Going with a debt management organization
will not prevent your account from receiving further collection activity.  If you have questions please feel free to
contact me directly.
Thank you
[redacted]
###-###-####

On 8/17/15 Jason [redacted] & Associates received a
commercial business account from our client [redacted] for [redacted]
Systems in the amount of $1,128.87 and Mr. [redacted] was the contact for the business.
Our Associate left a message
9/1/15 with out a response.  On 9/3/15...

our associate
contacted and had the first conversation with Mr. [redacted]. After reviewing the call, Mr. [redacted] was
upset our client, [redacted], did not contact [redacted] prior to placing and why we
would be contacting him.  Our associate
was explaining this was a courtesy call prior to further collection activity
and Mr. [redacted] was the contact for the company, Mr. [redacted] was still
upset for having the call in the first place. 
The call escalated until our associate ended the call before further frustration
occurred.    After the calls on 9/3/15 our associates
relayed Mr. [redacted] concerns to our client and they’ve notified two payments
were recently made on the business account in the month of August and to reflect
a new balance of $313.87.  At no point
did our associate curse or violate any federal laws when trying to discuss a
commercial business account and what action we’re able to take as an [redacted]
firm in **.  At Mr. [redacted]’s request,
we have indicated he no longer wants to be contact by phone, and have put in a
request to our client how they would like us to proceed.  I have
reviewed all the agreement and invoices from [redacted] on the account for [redacted] Systems.  If Mr. [redacted] has
further concerns he’s welcome to contact me directly.
Thank
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Half of what was stated in the response was not true. Multiple attempts were not made and there was a conversation on 12/21/15. I understand protocols but these employees do not state that. They do not state any guidelines, protocols, or state any agreement made except how much and when the payment will be. My major problem was with how I was treated and spoken too. I did not see one apology for this company's employees which says a great deal about management and explains why their employees act the way they do. Whoever responded obviously listened to the phone calls and knows how their employee acted and doesn't even address it. I will be contacting the origin of this bill and let them know how their patients are being treated on the other end. This makes them look bad as well and I'm sure they don't appreciate it. Especially when I am willing to pay. Not only is this company heartless but if they didn't know Christmas was Dec. 25 and there was another holiday after delaying my debt card arrival. These people have no professionalism or respect for another person. Period. I pray that what ever personal issues these people have they can over come it and learn to be happy and appreciative of a job. Fortunately for me I will have this bill resolved soon and continue spreading the word of this company and the origin of this bill so people can avoid this in the future.

Jason A. Craig and Associates (JAC) has received Ms. [redacted] account in our office on 7/18/16 and initial notice was mailed to Rex, GA Address.  During our conversation with Ms. [redacted] today, she notified us of the address change and requested we take $10 on the account.  Unfortunately, our...

client work standards will not allow us to accept this amount to prevent further collection activity on this account.  After the initial call Ms. [redacted] called and left a message that she did not agree with the date of service and ask for validation.  Since the call we have Ms. [redacted] account on Hold to cease all further activity and have requested her validation from our client to send to her address in FL.  If Ms. [redacted] has questions she’s welcome to call me directly ###-###-####.  Thank you [redacted]

Jason [redacted] and Associates (JAC) received notification from
our client on the morning of March 27, 2015 that Mrs. [redacted] was complaining
about not receiving a check from [redacted] on March 26, 2015 and having to owe a
balance for service she received from our client.  The notification said...

Mrs. [redacted] cashed a
[redacted] check in the amount $3,355.50 on 10/28/14 from check number
[redacted]5. 
In light of the notification, Mrs. [redacted] from JAC reached
out to Mrs. [redacted] to discuss her balance with our client on March 27, 2015.  Mrs. [redacted] was upset she was being contacted and
she never cashed a check from BCBS.  Mrs.
[redacted] was basing her knowledge on the facts represented in the same day
notification received by our client.   Understandably, frustration occurred between
our representative and Mrs. [redacted] based on the [redacted] mistake in interpreting the
cashing of the check as the date the check was issued by BCBS.  Mrs. [redacted] ended the call after Mrs.
[redacted] became further upset after Mrs. [redacted] said we would put the account
on hold to verify recent information Mrs. [redacted] discussed different from the information
we received in the notification.  Mrs.
[redacted] ended the call to prevent further frustration with Mrs. [redacted].  At no point did Mrs. [redacted] use foul
or profane language with Mrs. [redacted]. 
It was unknown to JAC, that Mrs. [redacted] discussed the cashing
of this check with [redacted] and our client prior to our call and after the notification
we received, which was in within a few hours on March 27, 2015.   It was
after our conversation JAC became aware that [redacted] made a mistake and was sorry
they told our client, Mrs. [redacted] cashed their check and a new check would be reissued. 
JAC has ceased all communication with Mrs. [redacted] and has
put her account on hold until she’s had adequate time to receive the new check
from [redacted] to reimburse our client.  JAC
has no doubt Mrs. [redacted] would not have been frustrated if correct information would
have been received from BCBS.Please free to contact me directly with further questions or concerns.[redacted]