Jason Hatfield Automotive LLC

There has been several discussions with the consumer regarding this transaction, We explained to them that we have a thorough inspection process we go through to make sure the unit is in working condition, we test drive every motorhome we sell we also took $off the price and still prepped the unitWe explained to the customer that tires should be replaced every years, We would of gladly replaced tires at cost if the customer requested We also explained to the customer that this is a year old motorhome, there will be unforeseen things happen when you decide to drive it several states away We reside in central ohio and this unit is in Kentucky, we did send a mechanic down to inspect the motorhome My Mechanic did not find anything wrong with the coach The customer purchased this motorhome, and the customer left this unit at a gas station as of right now this motorhome is in the customers responsibility I don't have time to send someone to Kentucky to move the unit We did discuss with the customer that we would bring the unit back and make an attempt to sell it to someone else in the mean time the customer owns this unit We discussed with the customer that we would drive to Kentucky to bring it back to Ohio but it might take a couple of weeks We agreed to do this with the customer, Why the customer is stating there was no correspondence or resolution makes no sense We are under no obligation to purchase a used, year old motorhome back from the customer We agreed to resell the unit or trade the unit in on another motorhome The customer has been explained everything I have stated multiple times

The customer did purchase a coach, the coach was specifically built for the customerthe customer is upset because Gulfstream used a chassis to build his coachI cant help that. I have seen manufacturers use chassis that were sometimes years old, but it still maintained
the current model yearI have contacted gulfstream, they don't have any chassisbut the coach is a It is not unusual for the chassis to not match the coach build yearvery common

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
We received the unit from the sales man AndyHe said it was examined and looked overThe brakes on this unit were froze upThey were so bad that the pads were just crumblingThis was not even inspectedWhen they said they came out to look at the unit when we parked itThey never moved the unitIt was exactly the way we left it nothing was touchedIt was also told to us that it is a federal law that they must sell a unit with good tiresWe also found out that the 2new front tiers were not for the unit but suv tires, totally unexceptabeEvery thing he said has not been true at allI understand that nothing will be done on this matter and nothing has been doneI also understand that the services I received were the worst everThis will be known to allI ask now for the title and the hot water liner that was in writing

*** *** bought an RV from us and we provided the financing for the dealMrs*** notified us that she had gotten her own financing and needed a refund on her gap insuranceWe contacted our finance company and they had to check on the stage of the transactionThe process is we have
to fund the deal though the bank and send a check for the add on insurance premiumsWe stopped the payment for the insurance and waited for a refund check for Mrs***When she came in I wrote her a check for the premium refundMRS*** said she called our office on August 24th about a warranty issueI do not have a record of that callMrs *** choose to take her RV to another RV dealership for her warranty issue with her refrigeratorIt's my understanding the tech could not duplicate the issue with the refrigeratorThey took the RV back to the dealership multiple timesThe last time they found the issue and told Mrs*** the refrigerator was fixedMrs ***'s concern is that the unit was fixed in the fall and the warranty will be over when she opens the camper for the seasonWe offered to check the refrigerator out and winterize the unit afterwardsShe refusedWe offered an extended warranty again she refusedWe were not given a chance to do the warranty work and Mrs*** does not want to work out the problem

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

In response to this complaint. I spoke with Barb Hatfield (co-owner of Jason Hatfield Automotive) yesterday 8/25/2015 I explained what had happened in my dispute and she stated she would check into it and call me back.  She agreed to refund the $1000 I put on deposit. I believe we both mutually...

agreed there was some things that could have been communicated and done differently on both our ends. I wish to close this case. Thanks for your help and Thanks to Barb Hatfield. Even though I did not have the opportunity to meet her personally I think shes a good business woman

There has been several discussions with the consumer regarding this transaction, We explained to them that we have a thorough inspection process we go through to make sure the unit is in working condition, we test drive every motorhome we sell.  we also took $2000 off the price and still...

prepped the unit. We explained to the customer that tires should be replaced every 7 years, We would of gladly replaced tires at cost if the customer requested.  We also explained to the customer that this is a 20 year old motorhome, there will be unforeseen things happen when you decide to drive it several states away.  We reside in central ohio and this unit is in Kentucky, we did send a mechanic down to inspect the motorhome.  My Mechanic did not find anything wrong with the coach.  The customer purchased this motorhome, and the customer left this unit at a gas station.  as of right now this motorhome is in the customers responsibility.  I don't have time to send someone to Kentucky to move the unit.  We did discuss with the customer that we would bring the unit back and make an attempt to sell it to someone else.  in the mean time the customer owns this unit.  We discussed with the customer that we would drive to Kentucky to bring it back to Ohio but it might take a couple of weeks.  We agreed to do this with the customer, Why the customer is stating there was no correspondence or resolution makes no sense.  We are under no obligation to purchase a used, 20 year old motorhome back from the customer.  We agreed to resell the unit or trade the unit in on another motorhome.  The customer has been explained everything I have stated multiple times.