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Jason Industries

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Jason Industries Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2017/02/24) */ I need more information on this as I have no idea where and who he purchased it fromWe do have a warranty that I can send along with our response as soon as I get more information from him on the above Thanks! [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The camper shell was purchased 12\06\at Buffs truck accessories on Highway in Fetus, MOI've been trying to get the purchase completeThe camper shell was to have a sliding window in itI had to finally call your company myself as no one else was helping meAs a result of my contacts, they sent a upgraded window because they had been on back orderI proceeded to follow up with Buffs and finally went and picked the window upI was not given the option of them putting in the window so I proceeded to do it myselfWhen we pulled the camper shell back to do the install we found damage to truck from the install (This is a [redacted] truck with miles on it) when I asked them about the damage I was confronted by a very angry worker and the owner's son telling me there is no way they did the chippingSeeing that I wasn't getting any help from them I proceeded to other means like the Revdex.comWhen I filed against the local store I saw it wasn't going to help either because the response was so made up and ridiculousThere was no attempt to helpWhen I asked about the camper being so uneven all I got was "that's the way they are" I don't think it's too much to ask to get a camper that will fit the truck correctly! I would be happy to speak with anyone from your companyMy # XXX-XXX-XXXX anytime Final Business Response / [redacted] (4000, 9, 2017/03/07) */ Sn#XXXXXX was purchased by Buff's Outfitters (Buff's) on June 2, The unit was ordered as a stock unit with a standard picture front windowIn december 0f 2016, Mr [redacted] , purchased the cap from Buff's and requested that they install unit as is and order a front sliding window to be installed at a later dateAccording to Buff's (the installer), Mr [redacted] insisted that he witness the installation (this is not BUff's policy)Upon inspeciton, Mr [redacted] accepted the unit as installed and made no mention of poor fit, design, installation procedures, etcThen Buff's ordered the replacement window on December 9, Due to glass shortage, the window was on backorder until after the 1st of the year (XXXX)We received and shipped the window to BUff's the week of January 16, Mr [redacted] contacted our office and expressed concern that the window was never orderedOur sales rep informed him that it had been ordered and was delivered during said periodIn a effort to appease Mr [redacted] as he grew angry at our sales person's reply, we offered to upgrade his selection of window to the optional EZ sliding window (approx [redacted] value) at NO ChargeBuff's received the replacement window the week of February 6, Mr [redacted] picked up the window in a "Cash & Carry type sale (Never asking to have the window installed) We received the news of truck damage after Mr [redacted] unclamped the unit and slid it back on his truck Our warranty clearly states that we cannot be responsible for:Damage due to improper installation (By authorized agent or retail customer) consequential damage or loss due to installation, use, misuse, abuse or neglect

Initial Business Response / [redacted] (1000, 5, 2017/10/13) */ We have sold all of the Jason assets to another company June 30,They may want to contact that company as they may be able to help him outATC Truck Covers in [redacted] XXX-XXX-XXXX or Ranch [redacted] in [redacted] IN XXX-XXX-XXXXHe can also give us a call and maybe we can guide him in the direction he needs to goXXX-XXX-XXXX ext [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/10/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 1500 W Lusher Ave, Elkhart, Indiana, United States, 46517-1422

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