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Jason M Enterprises LLC

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Reviews Jason M Enterprises LLC

Jason M Enterprises LLC Reviews (9)

Nissan of Bowie Crain Highway Bowie, MD 20716Subject Complaint response We stand by our response to the [redacted] [redacted] complaint ID [redacted] The information in our response was accurate and our repairs were ethical [redacted] vehicle did require a jump start before it was pulled in for serviceI can't speak to whether or not [redacted] had experienced trouble starting her vehicle, but I can speak to the fact that the vehicle required a jump start to get into the repair shopOnce again this is year old vehicle with over 185,mile recorded on the odometerMy offer to inspect and provide an assessment of her transmission at no charge to her still stands [redacted] is welcome to contact at any time during business hours to provide that serviceRegards,Lee W [redacted] Service ManagerNissan of Bowie###-###-####

Dear *** *** ***Our general Manager Mike M*** being in receipt of your letter dated 12-28-2015, has requested | respond to the complaint submitted by *** *** *** as I have personally spoken with *** *** regarding her concernsPlease allow me to go through the Series of
events that have led us to this impasseOn November 9"*** *** presented her vehicle to our Service Department with several concerns:Check engine light Is onInspect Lighting system operation A courtesy Multi-Point Inspection was also providedBefore pulling the vehicle in for inspection it was necessary to jump start the vehicleA battery test identified the battery as requiring replacementThe diagnostic scan of the computer system revealed several DTC’s (diagnostic trouble codes) *** & *** were foundThe *** relates to the Evaporative Emissions System canister vent control valveThe *** relates to Transmission solenold packA smoke test was performed to test the Evaporative Emissions System, however with the battery voltage so low, the ECM could not energize the canister vent control Solenoid with the engine shut offLow battery voltage can set a number of or misleading codes.*** *** was contacted by Nissan of Bowie Service Advisor, Steve A***, RMrA***statedat the starting going for this repair would be the replacement of the battery and clean the electrical connectionsOnce customer authorization was obtained, the battery was replaced and the power and ground connections were cleanedThe codes were cleared and the vehicle was road testedAfter the road test, the vehicle was scanned again and no codes (DTC's) were present.ln addition to the check engine light, several other concerns were addressed as wellA lighting issue required the replacement of side marker bulbs and the left rear brake light bulbThe front brake pads and rotors were replacedA rear brake service, cleaning, Inspection and adjusting of the rear shoes was performedThe brake fluid exchange completed the brake serviceAn estimate of all work was provided to the customer and pricing was agreed to before the work was startedOur work was accurate, honest and priced fairly.I am truly sorry that *** *** ls experiencing trouble with her transmissionHowever, her vehicle is over years old and has in excess of 185,miles showing on the odometerIt is my understanding that *** *** has recently had the transmission replaced in this vehicleI wouldoffer to provide a diagnostic assessment of the transmission to *** *** at no chargeMygoal would be to determine to proper course of repairIs the concern related workmanship installing the transmission? Does it make financial sense to replace the solenoid pack?Should be complete transmission be replaced.To know all of the answers to these questions, I would need know what was installed (New, Used, Remanufactured, or Re-Built) in her vehicle and when, at the time of the diagnostic inspection.Regards,Lee W*** Service Manager Nissan of Bowie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:No apology for the customer service was given in the responseThe same customer service I got at the dealership is the same as I got in the responseIts ridiculous and I am not pleasedIts not about the dent 100% Its about the customer service which is horribleI will continue to tell people the way I feel about this dealership.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This information is not true This dealership NEVER indicated they had to jump the vehicle to provide service While the vehicle is years old, it was running well and the service manager commented it could run another 50, miles or it could stop running tomorrow Of course they wanted me to purchase a new vehicle from them and I declined I maintain this dealership is unethical and that those in positions of management are untruthful I will continue to take whatever avenues available to let the community know who Nissan of Bowie operates
Regards,
*** ***

We have spoken with the customer and have made a substantial offer for assisting the customer with help from Nissan with the repair. The customer has agreed to the terms and is in the process of securing the funds to make the repair. Please contact me with any further questions you may...

have.Regards,Lee W[redacted]Service DirectorNissan of Bowie[redacted]

Mr [redacted], Came to our service department and stated that he had his tires balanced at [redacted] and they did not do the job properly. Told us that they left the adhesive that held the weights whenthey removed the old wheel weights from rebalancing, and that his vehicle was vibrating severely....

Also requested us to perform a 4 wheel alignment. The technician removed the weights again forproper tire balancing and removed the adhesive with a scotch pad which is standard procedure. This however cannot avoid high lighting the effected area. The customer came back complaining thatthe steering wheel was off center after the alignment which we corrected wright away. Returned vehicle to customer the next day called complaining about being able to see the high lighted areas.[redacted] looked at the vehicle with the customer and offered to have the wheel refinished by an aftermarket company that we use. The customer stated that that was not acceptable, and wantedus to replace his wheels. We advised him that that would not be something we could do. It is only a cosmetic issue and does not interfere with the performance of the wheels. We charged $59.95 forthe balancing. to replace the wheels for parts alone it would be approx. $2,836.24. We noticed when the vehicle came it had damage on some of the wheels which looked like they had rubbed againsta curb. Thanks for your help.[redacted] Service Manager  onTell us why here...

05/11/15To whom it may concern reference # 10606798[redacted] Nissan [redacted] that was purchased on 04/30/2015 did not have a dent in the roof at time of delivery . The [redacted] was bought on a Thursday and Nissan of Bowie was not notified by the customer till the following Monday. The customer was...

asked to bring the car up to the dealer to see that was wrong with it. Once the car was here it was clear to see that some had jumped or sat on the roof of the car. The cleanup department and sales person both agree that the [redacted] did not look like that then it left the dealership on 04/30/2016. At that time Nissan of Bowie sent the car a dent man we use for such things, He also agreed that it looks as if someone jumped on the roof of the [redacted] . After that the car was sent to a body shop That Nissan of Bowie uses there it was also determent someone had dented the roof. At this time Nissan of Bowie will not be fixing the roof of the [redacted] as it was not dented at time of delivery.Thank you Ricky D

Nissan of Bowie 2200 Crain Highway Bowie, MD 20716Subject Complaint response We stand by our response to the [redacted] [redacted] complaint ID [redacted].  The information in our response was accurate and our repairs were ethical. [redacted] vehicle did  require a jump start before it was pulled in for service. I can't speak to whether or not [redacted] had experienced trouble starting her vehicle, but I can speak to the fact that the vehicle required a jump start  to get into the repair shop. Once again this is 15 year old vehicle with over 185,000 mile recorded on the odometer. My offer to inspect and provide an assessment of her transmission at no charge to her still stands. [redacted] is welcome to contact at any time during normal business hours to provide that service. Regards,Lee W[redacted]Service ManagerNissan of Bowie###-###-####

We sincerely apologize if anything was misleading regarding the e-mail.  On a regular basis, Nissan of Bowie will attempt to inform consumers regarding the potential value of their vehicle so our customer can make informed decisions regarding their automobiles.  One of the third party...

services we utilize attempts to valuate customers vehicles based on year and certain market metrics that include average consumer driving and wear and tear.   When a consumer receives this information, it is always disclosed that valuations are based on average driving and that we the dealer, need to see the vehicle in person before allocating a dollar amount to the vehicle.  We don't have access to consumers car prior to assess the actual mileage, wear and tear and average market day supply.  The amount presented only acts as a proxy to give the customer a general idea of the vehicles value in order to determine the true value.  In fact, we offer all customers on this particular promotion who come in for the true trade appraisal a $20 Thank You [redacted] Gift Card because we understand that it takes time out of their days to come here for that true valuations. Nissan of Bowie sincerely apologizes to [redacted] and would like to offer to buy her next oil change for the inconvenience and misunderstanding regarding the upgrade program.  She can see Michael M[redacted], GM directly.

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Address: *, Voorheesville, New York, United States, 12186

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