Jason Michael Ins

Hi.  I am writing in response to case number [redacted]  Our server accidentally authorized the guest's credit card for the full amount instead of a partial amount.  He account was affected because the money was on hold for 3 days as credit card companies do.  We gave her $30 to...

cover her bounced check charge.  We also gave her $130.00 in restaurant credit to dine on us in the future.   We have profusely apologized for the attitude of the manager who responded to her in an unpleasant manor.  We believe this issue to be resolved and closed.   Thank Q          David Marks  Pit Masters LLC A Franchisee of Famous Dave's BBQ 2013 DE & PA State BBQ Champion  COO & Board of Directors  Operation BBQ Relief Cell 610-564-0885