I am the Regional Property Manager with Lincoln Property Company. Lincoln was retained to manage Watermark At Cypress where this complainant resided.
The resident started in unit 9214 and transferred to unit 6103 on 4/16/14. He was charged a $200 deposit and then we waived half of it in the...
second apartment home resulting in a $100 deposit on hand (not a $750 deposit). He paid for 2 pets a $300 nonrefundable pet fee totaling $600. They are pet fees, not a deposit. So the total amount to be potentially refunded at move-out was $100.00.Residents are encouraged to request a walk through with a representative upon move out to review any damages and potential charges. Neither resident requested a walk through. The following items are damages discovered at move out. They received a detailed statement within 30 days of move out. Their charges are as follows:
$587.02 - carpet needed to be replaced due to pet damage from 2 dogs ($328.02 replacement prorate, $139 slab treatment, $120 ozone treatment).
$680.00 - damage done to door frames and interior doors from the 2 dogs.
$225.00 - left dresser for staff to haul off along with 4 bags of trash and curtains.
$112.13 - final water billing 6/27-8/24
$150.00 - second ozone treatment required due to heavy urine stains.
Total charges are $1754.15 minus $100 deposit on hand leaves $1654.15 owed. I do not know where they are getting the $1837.89 they say they have on their credit. The charges are accurate and will not be removed from collection agency or credit report until charges are paid in full.
Please let me know if you need anything else. Final statement and resident ledger are attached.
Regards,
Marsha B[redacted]
Lincoln Property Company
2300 McCue Road #405
Houston, TX 77056
I am the Regional Property Manager with Lincoln Property Company. Lincoln was retained to manage Watermark At Cypress where this complainant resided.
The resident started in unit 9214 and transferred to unit 6103 on 4/16/14. He was charged a $200 deposit and then we waived half of it in the...
second apartment home resulting in a $100 deposit on hand (not a $750 deposit). He paid for 2 pets a $300 nonrefundable pet fee totaling $600. They are pet fees, not a deposit. So the total amount to be potentially refunded at move-out was $100.00.Residents are encouraged to request a walk through with a representative upon move out to review any damages and potential charges. Neither resident requested a walk through. The following items are damages discovered at move out. They received a detailed statement within 30 days of move out. Their charges are as follows:
$587.02 - carpet needed to be replaced due to pet damage from 2 dogs ($328.02 replacement prorate, $139 slab treatment, $120 ozone treatment).
$680.00 - damage done to door frames and interior doors from the 2 dogs.
$225.00 - left dresser for staff to haul off along with 4 bags of trash and curtains.
$112.13 - final water billing 6/27-8/24
$150.00 - second ozone treatment required due to heavy urine stains.
Total charges are $1754.15 minus $100 deposit on hand leaves $1654.15 owed. I do not know where they are getting the $1837.89 they say they have on their credit. The charges are accurate and will not be removed from collection agency or credit report until charges are paid in full.
Please let me know if you need anything else. Final statement and resident ledger are attached.
Regards,
Marsha B[redacted]
Lincoln Property Company
2300 McCue Road #405
Houston, TX 77056