Jason's 76 Auto Repair

Hello [redacted], For customer [redacted], we made the delivery of the product she ordered on 5/*/2015, after the guys set up the table, they claimed the chairs are wobbley, we explained to them that it could be their floor un leveled because this set is made by very big reputable manufacture...

[redacted], and all the legs of these chairs are made very accurate, but they stiil refused the delivery, we asked the customer to keep the order and we will order new set for her an dreplace it in a couple of days, but she still refused it..the set we took back from the customer was in perfect condition because we delivered it to another customer the very next day and the customer was fully satisfied and the chairs were not wobbling, after that we ordered a new set for the customer and tried to deliver it but she did not accept the delivery..even if the set was damaged, as it states on our store policy that we have the right to service or exchange damage merchandise, If the customer willing to accept the new delivery, we have it ready for her and if not as per our written store policy that customer signed for when purchasing, there is 20% cancellation fee, the customer need to stop by the store and we will call the bank and issue her refund minus 20% cancellation fee.. Thanks

hello, as per customer request, we changed the bar unit she ordered from us to the new selection she made, the exchange took place on 7/**/2015.. customer is fully satisfied.. thanks K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 The table set was not in no good condition it had a scratch and the chairs wobbling had nothing to do with my floors I purchased the same table set from [redacted] store got it delivered in perfect condition and the chairs are not wobbling at all.  I want my refund I don't need the table set anymore but to my calculation there going to subtract $60. For delivery and 20 percent  so $560. Minus $60. Delivery is $500. So $500. - 20 percent is $100 which makes it $400. I should be refund and there taking 20 percent from the total of $560 plus the $60 no where in the receipt it sales 20 pecent off cancelation from the whole total including the delivery. To my calculation I should be refunded $400. Not $388.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]