Jasper Andrews Jr. LLC Reviews (4)
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Jasper Andrews Jr. LLC Rating
Address: 5008 Arony St, Newport News, Virginia, United States, 23605-1427
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mobilemaidcleaning.com
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I have received the complaint filed by [redacted] by mailThe ID is [redacted] for referenceI have attached the response from Orangetheory Fitness Totowa to this email in PDF form, along with evidence of her account and the contract that she signed with usPlease let me know if there is anything else that we can provide you with
see attached
Complaint: [redacted]
I am rejecting this response because:The agreement was signed and witnessed by Kaila M[redacted] who can also attest to the cancellation policy as explained by the Orangetheory rep and at no time did she state that I had to come in person to cancel. She stated that you needed to give 30 days notice of which I have attempted to do many times. This was to be a month to month membership with a 30 day cancellation policy of which I have given verbally on several occasions. There is no reason that they cannot email or fax a cancellation form and it is unreasonable to expect clients to physically come into their store to cancel the agreement. At the time of cancelling the membership at the end of September, I was not physically able to come into the store and have no problem providing a Doctors note to confirm.
Regards,
[redacted]
I have received the complaint filed by [redacted] by mail. The ID is [redacted] for reference. I have attached the response from Orangetheory Fitness Totowa to this email in PDF form, along with evidence of her account and the contract that she signed with us. Please let me know if there is...
anything else that we can provide you with.