I went on an initial visit to [redacted] ***'s home regarding two zones of the radiant heat system controlling a bedroom, bathroom and playroom, as per his request The zones that were in question were Valve One, Two, Three and Four These valves were non-operational I had asked [redacted] what previous work had been done to these zones, and he and his wife, [redacted] , explained to me that they had hired an HVAC contractor that had been there at least four times, working on these zones After extensive troubleshooting and repairs, these zones were operational [redacted] said everything else was working fine and because of this I did not do any further troubleshooting or work on his hydronic system I did not inspect the boiler itself, other than to visually see it as I spoke to him in the mechanical room (again, because he had no complaints other than the two zones.) From the visual, all appeared well at that time The only things I charged him for were parts and labor as they related to repairing the two zones that were the reason for the visit, along with the installation of a kitchen faucet, and work under his kitchen sink I did not charge him for the work performed on the installation of his gas standing fireplace and the time spent troubleshooting his electrical on the East side living room wall Several weeks later [redacted] had a Full Home Inspector come out to inspect his home in the course of selling it and several other issues were discovered with his hydronic system [redacted] called me and was very upset and demanding that I make the repairs at no additional cost 'since he had already paid me' I tried to explain to him that these items on the Inspector's list related to other aspects of his hydronic system and were unrelated to the zone project that I had repaired He did calm down so I agreed to go out to review his hydronic system Upon arrival I did verify that the two zones I had previously worked on were in operational condition A third zone was not operational and this 3rd zone was Not part of my original project I started troubleshooting the various items that the inspector had found issues with on his hydronic system inspection In the course of this troubleshooting, [redacted] followed me very closely At one point in our conversation he said that he needed me to provide him with a letter stating that the hydronic system was in good working order I explained to [redacted] that there were other issues (non-boiler related issues) that were creating the findings on the inspection report He again said that he needed "that letter" I told him I did not feel comfortable putting this letter together because that would put the liability and financial responsibility on me At this point I felt that we were not a good fit to continue working together and I gathered my tools, my crew and we left [redacted] called me later and left a voicemail again wanting "the letter" I did not respond to his call He later emailed me and this time, rather than requesting 'a letter stating that his system was operational', he instead asked for an "invoice" In Summary: I completed a project involving two zones of the hydronic system and these two zones were operational upon completion, and were also operational during the second visit to ***'s home During my second visit to [redacted] ***'s home, in the course of my troubleshooting, a new test pump was installed, and was left on his system There will be no charge for this pump, no warranty, no charge for the troubleshooting, no invoice and no letter stating that the system is fully operational I have done everything possible to be fair, honest and professional with this customer
I went on an initial visit to [redacted] ***'s home regarding two zones of the radiant heat system controlling a bedroom, bathroom and playroom, as per his request The zones that were in question were Valve One, Two, Three and Four These valves were non-operational I had asked [redacted] what previous work had been done to these zones, and he and his wife, [redacted] , explained to me that they had hired an HVAC contractor that had been there at least four times, working on these zones After extensive troubleshooting and repairs, these zones were operational [redacted] said everything else was working fine and because of this I did not do any further troubleshooting or work on his hydronic system I did not inspect the boiler itself, other than to visually see it as I spoke to him in the mechanical room (again, because he had no complaints other than the two zones.) From the visual, all appeared well at that time The only things I charged him for were parts and labor as they related to repairing the two zones that were the reason for the visit, along with the installation of a kitchen faucet, and work under his kitchen sink I did not charge him for the work performed on the installation of his gas standing fireplace and the time spent troubleshooting his electrical on the East side living room wall Several weeks later [redacted] had a Full Home Inspector come out to inspect his home in the course of selling it and several other issues were discovered with his hydronic system [redacted] called me and was very upset and demanding that I make the repairs at no additional cost 'since he had already paid me' I tried to explain to him that these items on the Inspector's list related to other aspects of his hydronic system and were unrelated to the zone project that I had repaired He did calm down so I agreed to go out to review his hydronic system Upon arrival I did verify that the two zones I had previously worked on were in operational condition A third zone was not operational and this 3rd zone was Not part of my original project I started troubleshooting the various items that the inspector had found issues with on his hydronic system inspection In the course of this troubleshooting, [redacted] followed me very closely At one point in our conversation he said that he needed me to provide him with a letter stating that the hydronic system was in good working order I explained to [redacted] that there were other issues (non-boiler related issues) that were creating the findings on the inspection report He again said that he needed "that letter" I told him I did not feel comfortable putting this letter together because that would put the liability and financial responsibility on me At this point I felt that we were not a good fit to continue working together and I gathered my tools, my crew and we left [redacted] called me later and left a voicemail again wanting "the letter" I did not respond to his call He later emailed me and this time, rather than requesting 'a letter stating that his system was operational', he instead asked for an "invoice" In Summary: I completed a project involving two zones of the hydronic system and these two zones were operational upon completion, and were also operational during the second visit to ***'s home During my second visit to [redacted] ***'s home, in the course of my troubleshooting, a new test pump was installed, and was left on his system There will be no charge for this pump, no warranty, no charge for the troubleshooting, no invoice and no letter stating that the system is fully operational I have done everything possible to be fair, honest and professional with this customer