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Javi-Air Conditioning LLC

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Reviews Javi-Air Conditioning LLC

Javi-Air Conditioning LLC Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have spoken to Company regarding this complaint and have agreed to accept their offer of $on June 19,to resolve this issueIf Javi Airfollows thru with this agreement , then I will consider this matter closedIf I do not hear from them, I will contact you to reopen said file Regards, [redacted]

Javi-Air Conditioning has tried to contact this customer to discuss his complaint via telephone and emailUnfortunately we have been unable to make contact with himIn all fairness we were never given the chance to make this right for this customerWe performed the work and were never contacted or made aware of an additional issueThe customer called another company who then bad mouthed our work, it seems as the customer also looked up the part that was replaced online which will show contractor pricing versus resale pricingJavi-Air Consitioning prides itself with honest and affordable work and pricing our prices are very competitive and most of the time cheaper than most licensed companies out thereWe are very sorry that this customer feels he was cheated or taken advantage of, that’s not how our business is ranWe would have loved to go back out to make things right but we were not given that opportunityThe customer stated in an email that was sent to us that the other A/C company sold him a new HVAC system, which I’m sure he paid the resale price and not the contractor price forWe are willing to refund him part if the cost but we would like to speak with him regarding this and the details of the amountThank you for reaching out to us regarding this matter and to be in contact with this customer soon to resolve this misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have spoken to Company regarding this complaint and have agreed to accept their offer of $225 on June 19,2018 to resolve this issue. If Javi Airfollows thru with  this agreement , then I will consider this matter closed. If I do not hear from them, I will contact you to reopen said file
Regards,
[redacted]

Javi-Air Conditioning has tried to contact this customer to discuss his complaint via telephone and email. Unfortunately we have been unable to make contact with him. In all fairness we were never given the chance to make this right for this customer. We performed the work and were never contacted...

or made aware of an additional issue. The customer called another company who then bad mouthed our work, it seems as the customer also looked up the part that was replaced online which will show contractor pricing versus resale pricing. Javi-Air Consitioning prides itself with honest and affordable work and pricing our prices are very competitive and most of the time cheaper than most licensed companies out there. We are very sorry that this customer feels he was cheated or taken advantage of, that’s not how our business is ran. We would have loved to go back out to make things right but we were not given that opportunity. The customer stated in an email that was sent to us that the other A/C company sold him a new HVAC system, which I’m sure he paid the resale price and not the contractor price for. We are willing to refund him part if the cost but we would like to speak with him regarding this and the details of the amount. Thank you for reaching out to us regarding this matter and to be in contact with this customer soon to resolve this misunderstanding.

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Address: 2526 N Intrepid Ave, Mesa, Arizona, United States, 85204

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