I am rejecting this response because: Jaws wrote: When Mr [redacted] brought the vehicle in my mechanic went on a test drive and confirmed it was gear noise, at no point was anything discussed about re shimming the differential during this test drive or visit Response: [redacted] mechanic (***) is the one who took it on the test drove and did state that it would need to be re shimmed because of the loud howling, which tells me that these gears were not installed properly [redacted] can tell his boss anything right about now just to cover his end but he knows that is what he said Jaws wrote: Please note at no time did I tell Mr [redacted] the oil change would be free Response: Never once did I expected or said I wanted a free oil change Jaws wrote: ***, my service manager told Mr [redacted] we would look at it and confirm there was nothing wrong and if that was the case he would only owe for the differential service which consists of quarts of oil, a positraction additive and $labor, this would total $plus taxMr [redacted] got upset and asked why he was being charged anything, and [redacted] tried to explain because you have a mile oil change that is due regardless, So ultimately if nothing is wrong you would still have to do the oil change due at milesUltimately Mr [redacted] did not leave the vehicleResponse: Exactly! I brought my car in for them to fix the howling noise Not to pay for an oil change in which he verbally quoted me $ not $ He never looked at the car so he cant say he confirm there was nothing wrong I stated I would do my own oil change That when he said "Well I have to charge you for something because I dont do free work." Jaws wrote: We can still take a look at the differential to confirm its just gear noise like previously discussed and he can do his own oil changeI never said anything to the fact about us not going to look at the differential unless he pays us to change the oilI tried to explain because you have a mile oil change that is due regardless, So ultimately if nothing is wrong you would still have to do the oil change due at milesUltimately Mr [redacted] did not leave the vehicle: Response: here is another LIE Of course he said he wouldn't take a look at the car unless I pay for the oil change This is one of the reason of my complaint If they would of inspected the rear end, we wouldn't be here typing, "he said, she said" I am not a hard person to please I took my car there so they can just fix the howling I made several attempts for them to fix the howling noise and everytime they would brush me off Jaws wrote: To this day, I still believe it is gear noiseIf the noise is getting worse it could be improper break inThese are merely guesses at this point as the customer has chosen not to allow us to do the inspection multiple times Response: [redacted] is stating "improper break in" How is that when I contacting [redacted] the first miles of driving it and letting him know how loud the howling noise is I did exactly what the break in procedure is all the way up to miles If you check my statement, I called them several times letting them know what is going on with the rear end and letting them know that the howling was still there He also said," not allowing us to do the inspection multiple time is a LIE as well Like I said before, if he would of inspected my rear end without "NO CHARGE" as he stated, I wouldnt be here filing a complaint
I am rejecting this response because: Jaws wrote: When Mr [redacted] brought the vehicle in my mechanic went on a test drive and confirmed it was gear noise, at no point was anything discussed about re shimming the differential during this test drive or visit Response: [redacted] mechanic (***) is the one who took it on the test drove and did state that it would need to be re shimmed because of the loud howling, which tells me that these gears were not installed properly [redacted] can tell his boss anything right about now just to cover his end but he knows that is what he said Jaws wrote: Please note at no time did I tell Mr [redacted] the oil change would be free Response: Never once did I expected or said I wanted a free oil change Jaws wrote: ***, my service manager told Mr [redacted] we would look at it and confirm there was nothing wrong and if that was the case he would only owe for the differential service which consists of quarts of oil, a positraction additive and $labor, this would total $plus taxMr [redacted] got upset and asked why he was being charged anything, and [redacted] tried to explain because you have a mile oil change that is due regardless, So ultimately if nothing is wrong you would still have to do the oil change due at milesUltimately Mr [redacted] did not leave the vehicleResponse: Exactly! I brought my car in for them to fix the howling noise Not to pay for an oil change in which he verbally quoted me $ not $ He never looked at the car so he cant say he confirm there was nothing wrong I stated I would do my own oil change That when he said "Well I have to charge you for something because I dont do free work." Jaws wrote: We can still take a look at the differential to confirm its just gear noise like previously discussed and he can do his own oil changeI never said anything to the fact about us not going to look at the differential unless he pays us to change the oilI tried to explain because you have a mile oil change that is due regardless, So ultimately if nothing is wrong you would still have to do the oil change due at milesUltimately Mr [redacted] did not leave the vehicle: Response: here is another LIE Of course he said he wouldn't take a look at the car unless I pay for the oil change This is one of the reason of my complaint If they would of inspected the rear end, we wouldn't be here typing, "he said, she said" I am not a hard person to please I took my car there so they can just fix the howling I made several attempts for them to fix the howling noise and everytime they would brush me off Jaws wrote: To this day, I still believe it is gear noiseIf the noise is getting worse it could be improper break inThese are merely guesses at this point as the customer has chosen not to allow us to do the inspection multiple times Response: [redacted] is stating "improper break in" How is that when I contacting [redacted] the first miles of driving it and letting him know how loud the howling noise is I did exactly what the break in procedure is all the way up to miles If you check my statement, I called them several times letting them know what is going on with the rear end and letting them know that the howling was still there He also said," not allowing us to do the inspection multiple time is a LIE as well Like I said before, if he would of inspected my rear end without "NO CHARGE" as he stated, I wouldnt be here filing a complaint