Jawbone

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ A resolution has already been provided and clarified to the customer to assist in getting the customer back up and running with the replacement

The warranty has been fully supported for this customerAs found in our warranty, whenever a product no longer maintains the warranted functionality within the year warranty, the replacement product receives the remaining warranty coverage or a 90-day service warranty, whichever period is longer This is standard warranty coverage and the customer has been correctly informed their warranty coverage has expiredWe recommend the customer review the warranty coverage that is provided with our productsThis warranty can be reviewed here: [redacted] We fully understand what the customer is requesting and we will not be moving forward with their requests

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ A resolution has already been provided to this customer and the customer received a shipping confirmation email regarding package with replacement Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I Accept the response since they shipped me a replacement product

Initial Business Response / [redacted] (1000, 7, 2015/06/23) */ Customer's data and account deletion request has been expedited and processed, will be complete within hours When seeking a refund, it is best to return to the original sellerOur eStore has a 60-day return for refund period when purchased from our eStore This eStore policy can be found here: http://store.jawbone.com/store?Action=DisplayReturnAndCancellationsPage&Env=BASE...⇄ Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Today is July 9thI am still receiving emails from your company, even though I have unsubscribed several timesThis proves that you did not delete my date or accountsIt is many days beyond your guarantee that my accounts and information would be deleted within hours of June 23rdI need information on placing a formal complaint against Jawbone for failing to delete my information and accounts after numerous requests Final Consumer Response / [redacted] (3000, 14, 2015/08/14) */ The consumer indicated he/she DID NOT accept the response from the business.) As in the past, they have responded to the Revdex.com stating they have resolved the issue when in fact they did notI will not accept this response or proposal until the issue is truly resolvedThis has been ongoing and frustrating Final Business Response / [redacted] (4000, 16, 2015/08/31) */ As previously mentioned, we are working to resolve this and will be reaching out to the customer when completely resolved

Initial Business Response / [redacted] (1000, 6, 2015/06/29) */ The warranty has been supported as a warranty replacement has been provided when needed We have reached out to discuss warranty options with this customer, and discussed our eStore refund policy Our eStore comes with a 60-day return for refund policy, and when products are purchased from different retailers, the customer should return to the original seller if seeking a refund Our eStore policy can be found here: http://store.jawbone.com/store?Action=DisplayReturnAndCancellationsPage&Env=BASE...⇄ Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid $for a cheap piece of rubber that only worked two monthsBecause I had to wait so long for Jawbone to replace the first band, and then the shipping time to get my second band, and then the additional time for Jawbone's response to the problems with the second band, of course the store where I purchased the product is not going to be able to do a refund now, as it has been too long! Jawbone was unjustly enriched, as I did not receive anything of equal value in return for the money I provided to themThat is the definition of a scamI will be contacting the FTC and/or my attorney to file an appropriate complaint Final Business Response / [redacted] (4000, 10, 2015/07/15) */ The warranty has been fully supported for this customer, as when a hardware defect is determined, we can provide a replacement to the customer, which was done in this case Two exceptions were made for this customer as we shipped the replacement and covered the cost of shipping for the return by providing a label for the customer to ship their defective product back, along with providing an upgraded deviceOur warranty states that when an RMA has been provided to the customer, the customer is to bear the cost of shipping their product prior to their replacement being shippedIn order to better this customer's experience, two exceptions were made To refer to this warranty, see here: https://jawbone.com/warranty As previously mentioned, our eStore comes with a 60-day return for refund period, and when products are purchased from different sellers, it is best for a customer to return to that original seller when seeking a refund This eStore policy can be found here: https://help.jawbone.com/articles/en_US/PKB_Article/Jawbone-eStore-FAQ The warranty has been fully supported for this customer, and we are happy to continue to provide support this customer for the remainder of the warranty through our support channels Final Consumer Response / [redacted] (4200, 12, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I stand by my last responseJawbone is a terrible company and the product is not worth the moneyI was not able to get a refund from the original retailer because due to the lapse of months from the original purchase date (mostly due to Jawbone's slow e-mail response and waiting weeks for shipment of the replacement band), the retailer's refund time period had already lapsed, and I was only able to get store creditIt is unacceptable that CVS should bear the brunt of Jawbone's downfalls, as Jawbone definitely should not have benefited from the $that I paid for the product originallyNo one should purchase any Jawbone product, either now or in the future, as the product is totally sub-parIt nearly amounts to unjust enrichment in that they benefited from the money I provided to them unfairly, as I received nothing but headaches and a waste of my precious time in returnI will be following up with a Complaint to the Federal Trade Commission, as I believe their business practices are not up to standard

Initial Business Response / [redacted] (1000, 7, 2015/05/29) */ We have reached out to the customer in hopes to set up a day and time to speak so we can further discuss options with customer Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have tried to work with company by receiving a total of malfunctioning UPbandsI have been very patient and willing to work with this company to resolve the issue: however, the company has not been able to find a permanent fix to their bands, which is unfair to me as a consumerTherefore, I will continue to pursue getting a refundThank you Final Business Response / [redacted] (4000, 12, 2015/06/08) */ As previously mentioned, our eStore provides a 60-day return for refund policy Information regarding our return policy can be found here: http://store.jawbone.com/store?Action=DisplayReturnAndCancellationsPage&Env=BASE...⇄ We have available warranty options to present to the customer, but any refund requests would need to go through the original seller when not purchased from Jawbone eStore and not within the 60-day return policy Final Consumer Response / [redacted] (4200, 14, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Issue resolved by Maryland Office of Atrorney GeneralThank you

Initial Business Response / [redacted] (1000, 9, 2015/06/24) */ As mentioned within the previous case, the warranty was fully supported by issuing a warranty replacement when necessary Our eStore has a 60-day return for refund policy, and when are products purchased from different retailers it is best to return to the original seller when seeking a refund This eStore policy can be found here: http://store.jawbone.com/store?Action=DisplayReturnAndCancellationsPage&Env=BASE...⇄

Initial Business Response / [redacted] (1000, 7, 2015/06/23) */ This has already been resolved as a replacement has been delivered to the customer Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Jawbone replaced my faulty band with a new comparable model in retail packaging

Initial Business Response / [redacted] (1000, 6, 2015/07/23) */ The warranty has been fully supported for this customer as a replacement was provided when needed, and an exception was made for this customer as well As mentioned within the most recent support case for this customer, our eStore comes with a 60-day return for refund period, and when purchased from a different seller, we advise returning to the original seller when seeking a refund Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unacceptable responseIt does not make sense considering they received the original item they are claiming I should have returned to under armourThey should have told me to do this to begin with instead of exchanging itI have now gotten rid of the item because this was going nowhereGood riddanceAnd I'm just glad to have added another complaint to the lengthy list of complaints for Jawbones customer service Final Business Response / [redacted] (4000, 10, 2015/08/03) */ As previously mentioned, the warranty has been fully supported for this customer and we are happy to continue to provide warranty support in the future when needed Our warranty can be found here: https://jawbone.com/warranty

Initial Business Response / [redacted] (1000, 6, 2015/06/29) */ The warranty has been fully supported when needed Products purchased from our eStore have a 60-day return for refund policy eStore policy has already been discussed with customer, and when products are purchased from different retailers, customer should return to the original seller when seeking a refund Our eStore policy can be found here: http://store.jawbone.com/store?Action=DisplayReturnAndCancellationsPage&Env=BASE...⇄ Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not sure what they are talking aboutI was not contacted as they say I was in their responseThey are lying in their responses--- just shows the kind of company they are I was scammed with their cheap and flimsy products and never was given what was promosed when I purchasedI want a refund There are definity enough people on here with complaints, and I think a Class Action Lawsuit would be appropriate Final Business Response / [redacted] (4000, 10, 2015/07/06) */ As previously mentioned, our eStore comes with a 60-day return for refund policy, and returning to the original seller is recommended when seeking a refund Our eStore policy can be found here: https://help.jawbone.com/articles/en_US/PKB_Article/Jawbone-eStore-FAQ Our warranty has also been fully supported, as a replacement was shipped and delivered to the customer when needingThis was two different exceptions, as our warranty states when an RMA has been processed, the original product is to be shipped by the customer at the customer's cost prior to the replacement shippingWe provided this customer with an advanced replacement, by shipping the replacement to the customer first, as well as providing an alternative due to not having the replacement stock available of the customer's original product, this was also an exception to our warranty To reference our warranty, see here: https://jawbone.com/warranty

Final Consumer Response / [redacted] (2000, 6, 2015/12/01) */ JawBone has sent to me a desired warranty replacementI am satisfied now and this case may be closed

Complaint: [redacted] I am rejecting this response because: as I stated, I was sold this item under pretenses I do not feel that I should have to purchase a new item since the band has broke Yes, the band is made to wear and should be able to hold up but I would like to request a full refund at this pointSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ The warranty has been fully supported for this customerFor reference, we provide a 1-year limited warranty on our productsThis customer is referring to a supplemental feature for the product that does not alter the warranted functionality of the product itself As the warranty has been fully supported and based on the information available, the warranty coverage for this customer's product has expiredWe will not be proceeding with this customer's request

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ As found in our warranty, lose of the product is not covered under the warranty provided to our customers Our jawbone.com eStore comes with a 60-day return for refund period and when products are purchased from different retailers, including Amazon, we recommend reaching out to the original seller if seeking a refund Our Customer Care team is always available to discuss our warranty and can be reached at 1-800-JAWBONEAdditionally, this customer can review our warranty here: https://jawbone.com/warranty We will not be proceeding with this customer's request Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Jawbone Is responsible for manufacturing faulty products regardless of where they were bought Final Business Response / [redacted] (4000, 9, 2016/01/12) */ As was previously mentioned, the warranty has been fully supported for this customerAs stated in our warranty, lose of the product itself is not covered under the warranty providedOur team is happy to discuss the warranty with this customer if they would like, but as the warranty has been fully supported, we will not be moving forward with this customer's request

Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ We've located the case and will be reaching out shortly

This customer has been properly educated on the warranty that comes with Jawbone products from authorized resellers This customer has confirmed they purchased the product from a retailer that sells via [redacted] , but not [redacted] directlyAs third party sellers on [redacted] are not authorized to sell Jawbone products, there is no warranty coverage that comes with any Jawbone product purchased from these unauthorized resellers As this customer has been properly educated on the warranty for Jawbone products, there will be no action taken on this claim due to purchasing the product from an unauthorized seller

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ In our most recent support case for this customer, we had advised the customer that they are located in an area where the retailer/distributor supports the warranty as we do not provide warranty support to that country For warranty support when a replacement is needed, we have recommended this customer return to the original retailer to receive a warranty replacement Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ Thanks for your support But I do not have anyone living in the country which Jawbone provides warranty And also to return the product to the retailer will cost a lot inclusive of shipping charges and customs duty etc So there is no point in spending money to make use of warranty It is not a very good solution A Middle ground could be that they can send me a replacement in India on Cash on Delivery basis for freight charges Pls advise Thanking you, Final Business Response / [redacted] (4000, 9, 2015/08/24) */ As previously mentioned the customer is located in country where the retailer/distributor supports the warrantyMoving forward it will be best to contact and process this request with themWe do not support the warranty where this customer is located

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ We've located case and will be reaching out shortly

Complaint: [redacted] I simply want this to remain as an unfavorable report on this company in the Revdex.com files They have a poorly designed product that they do not supportSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ The customer has been informed that her refund has been processed and that she should expect the funds to be credited back to her account within 5-business days In locating the systematic error that occurred, this has since been corrected after gathering the necessary order information Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is too bad that I had to resort to contacting the Revdex.com to get this handledQuite frankly, I don't think they would have given me my money back if I hadn't contacted youI wonder how many more people have given up, as this has been a very long and cumbersome process Bottom line--I will not buy anything from Jawbone again Thank you for your help