Jax Crown & More

Customer called in November to schedule estimate for crown molding in the condo he is having built We made an appointment and went out on the appointed day for the estimateCustomer called builders to make sure we would have access to do the estimate We were given the okay to go and when we arrived they had just poured concrete on the stairs going up to the condoWe left and returned the next day, did the ESTIMATE and called customer to let him know what the estimated charges would be$2,which is $under our advertised pricehe agreed and we scheduled to complete the work We go back to the condo to pre-measure and that went without incidentWe went to the customers condo on 12/which was the date scheduledand we were turned away by the builders [redacted] who state we cannot work even after we gave him all of our insurance and workman's comp policy informationDay of job wastedWe were given the okay to go back on Tuesday 12/by the builders office, [redacted] When we arrived on 12/they were in the customer's condo painting the wallsWe were unable to complete the jobDay wasted While all this is going on, our company has had to juggle around other jobs in an effort to make this happen for the customer who requested we complete it by 12/so his tenant could move inWednesday 12/we went to another customers home, completed that job then went back to the condo's to see if anyone was working inside this unit so that we could get inside to do the job we were asked to doNo one was working inside this particular unit making it optimal to completeThere was no power running in the unita long extension cord had to be used running from a power pole, which was the only one there for the entire buildingthere was no lighting inside the unit due to no powerWe talked to [redacted] who knew that we were going to cut the notches for the vents so that they could slip them up into the crown with no damage by prying it from the wall in that areaHe gave us the dimensions of the ventsMr [redacted] talked to the builder about the vents and was told they would be there before we arrived for the workThey were not thereThe building was to be completed according to Mr [redacted] in August and in December still no power and no ventsOngoing problems with the builder alreadyWhen everything was up and caulked in we were asked if the crown will be paint ready, we told him we typically paint ithe said they will be back to paint anywayI had [redacted] call the customer to let him know that there were charges incurred for all the extra trips out there but since the painters said they would paint, we would waive that chargeMr [redacted] then contacted the builder and confirmed what we saidWhich is stated in text messages that we have from him twice backing up my storyHe also discusses in the text messages that he is tired of being lied to and his subs lied to by the buildersNeedless to say, the painters denied they said they would paint, even after all the confirmation from the [redacted] of the construction company in writing (texts) to mr* Mr [redacted] asked that we come back and paint it anyway and fix the crown (see pictures attached) as he acknowledges there will be addition charges for replacing the crown and painting in text messagesWe went back to the condo and replaced the crown and paintedWe added more crown in the bathroom because the shower was incomplete when we did the pre-measure so not only did we replace the damaged crown we added new crown in that area because we could see that the tile was not going all the way to the ceilingWe sent him a text message notifying him that we were doneHe responded "Merry Christmas" but denies in the complaint that we contacted himAfter we went back and completed everything he was quoted $450.00, he knew there were incurring charges all along and never once protested, in one text saying to get the amount together so he can get a check from the builder and he would be out of pocket until the 28th of December included in the textsAfter that was sent customer would not respond with his payment information after multiple requestsHe then sent a text telling us we need to get it from the builderHe was notified that we were not working for the builder and we were owed the $More time goes by and still no response with paymentA call was made to the customer which he did not answerA certified letter was sent to the address on file with the [redacted] property appraisers office to the only address we could findhe was notified by his tenant that he received a certified letter from Jax Crown and More, he then started texting us threatening messages stating he will cancel payment for already paid amount with his credit card companystarted sending text messages totally contradicting other messages we had already received from himWe went from being a great company that he needed to get us in there because we're so busy, to being a horrible company who only tries to extort people which is untrue and slander He has threatened to sue us if we go forward with the construction lien, claiming he did not own the property yetThreatening to ruin our reputation online on [redacted] , [redacted] and Revdex.comWe told Mr [redacted] that the Certified letter is a construction lien for unpaid balance of $that as of 2/a lien would be placed on the property if he did not make the payment After sending that message, I sent one more stating there would be no further correspondence from this point forwardafter which we received or threatening text messages and emails sent to our company emailtext messages coming in at early morning hours between midnight and 2am Attached you will find the customers complaint, where I have responded with the text messagesthese are not all of themThey are saved for court if it comes to that

To whom it may concern: At this time we decline to answer anymore of these accusationsInstead we move to request a mediation appointment with Mr [redacted]

Customer called in November to schedule estimate for crown molding in the condo he is having built.  We made an appointment and went out on the appointed day for the estimate. Customer called builders to make sure we would have access to do the estimate.  We were given the okay to go and...

when we arrived they had just poured concrete on the stairs going up to the condo. We left and returned the next day, did the ESTIMATE and called customer to let him know what the estimated charges would be. $2,000.00 which is $500 under our advertised price. he agreed and we scheduled to complete the work.  We go back to the condo to pre-measure and that went without incident. We went to the customers condo on 12/7 which was the date scheduled. and we were turned away by the builders [redacted] who state we cannot work even after we gave him all of our insurance and workman's comp policy information. Day 1 of job wasted. We were given the okay to go back on Tuesday 12/8 by the builders office, [redacted]. When we arrived on 12/8 they were in the customer's condo painting the walls. We were unable to complete the job. Day 2 wasted.  While all this is going on, our company has had to juggle around other jobs in an effort to make this happen for the customer who requested we complete it by 12/30 so his tenant could move in. Wednesday 12/9 we went to another customers home, completed that job then went back to the condo's to see if anyone was working inside this unit so that we could get inside to do the job we were asked to do. No one was working inside this particular unit making it optimal to complete. There was no power running in the unit. a long extension cord had to be used running from a power pole, which was the only one there for the entire building. there was no lighting inside the unit due to no power. We talked to [redacted] who knew that we were going to cut the notches for the vents so that they could slip them up into the crown with no damage by prying it from the wall in that area. He gave us the dimensions of the vents. Mr. [redacted] talked to the builder about the vents and was told they would be there before we arrived for the work. They were not there. The building was to be completed according to Mr. [redacted] in August and in December still no power and no vents. Ongoing problems with the builder already. When everything was up and caulked in we were asked if the crown will be paint ready, we told him we typically paint it. he said they will be back to paint anyway. I had [redacted] call the customer to let him know that there were charges incurred for all the extra trips out there but since the painters said they would paint, we would waive that charge. Mr. [redacted] then contacted the builder and confirmed what we said. Which is stated in text messages that we have from him twice backing up my story. He also discusses in the text messages that he is tired of being lied to and his subs lied to by the builders. Needless to say, the painters denied they said they would paint, even after all the confirmation from the [redacted] of the construction company in writing (texts) to mr. *.  Mr. * asked that we come back and paint it anyway and fix the crown (see pictures attached) as he acknowledges there will be addition charges for replacing the crown and painting in text messages. We went back to the condo and replaced the crown and painted. We added more crown in the bathroom because  the shower was incomplete when we did the pre-measure so not only did we replace the damaged crown we added new crown in that area because we could see that the tile was not going all the way to the ceiling. We sent him a text message notifying him that we were done. He responded "Merry Christmas" but denies in the complaint that we contacted him. After we went back and completed everything he was quoted $450.00, he knew there were incurring charges all along and never once protested, in one text saying to get the amount together so he can get a check from the builder and he would be out of pocket until the 28th of December included in the texts. After that was sent customer would not respond with his payment information after multiple requests. He then sent a text telling us we need to get it from the builder. He was notified that we were not working for the builder and we were owed the $450.00. More time goes by and still no response with payment. A call was made to the customer which he did not answer. A certified letter was sent to the address on file with the [redacted] property appraisers office to the only address we could find. he was notified by his tenant that he received a certified letter from Jax Crown and More, he then started texting us threatening messages stating he will cancel payment for already paid amount with his credit card company. started sending text messages totally contradicting other messages we had already received from him. We went from being a great company that he needed to get us in there because we're so busy, to being a horrible company who only tries to extort people which is untrue and slander.  He has threatened to sue us if we go forward with the construction lien, claiming he did not own the property yet. Threatening to ruin our reputation online on [redacted], [redacted] and Revdex.com. We told Mr. * that the Certified letter is a construction lien for unpaid balance of $450.00 that as of 2/25 a lien would be placed on the property if he did not make the payment.  After sending that message, I sent one more stating there would be no further correspondence from this point forward. after which we received 4 or 5 threatening text messages and emails sent to our company email. text messages coming in at early morning hours between midnight and 2am.  Attached you will find the customers complaint, where I have responded with the text messages. these are not all of them. They are saved for court if it comes to that.

Complaint: [redacted]
I am rejecting this response because:this is my response to reply from business on complaint [redacted]. cannot figure out how to do otherwise. I feel like I am on family feud. I will answer each accusation from reply in order to make things easier for you. the job price agreement was $2000 total l and I was never told it was $500 under the advertised price nor would I have cared. $2000 was the agreed price. I do not know how to even find an advertised price and if it should exist I would like to see it just for grins and the Revdex.com should see it to see if such an advertisement even exists for my exact same type job. when company went to job site they were asked for their insurance papers. they did not have them. I was told by [redacted] from company who called me that for residential work they normally do not have to show papers. they were told by the [redacted] and not the [redacted] builders [redacted] they could not enter. [redacted] from company informed me then that there was no electricity, the a/c vents had not been installed and that was critical for him to complete job. it was then that I made the decision that the job should be done on dec 29 after I had closed on property (dec 28) owned it and was in [redacted]. from that point on the company went out to my condo without my permission or even informing me. everything that went on between the company, builder, painter was done strictly between them as I was not a party to any of their discussions. any damage to crown was the responsibility of company for not adhering to the dec 29 date as agreed. as I stated before [redacted] did call me two days later around 5pm cst in [redacted] and said "guess what, we completed your job." [redacted] had a job finish early the day before and sent his crew to do my job. why? she never said. I was shocked but not upset. please refer to previous statement from this point about that phone call. as you can see from copies of my texts he sent you I never agreed to pay them any money above the $1000 I paid [redacted] that day and was paid in full. anything and everything that got messed up or required them to come back, all of it, was because they went out there before our agreed new date of dec 29. whatever additional money they wanted I told them would have to come from the builder as there agreement was between them. I agreed to pay 2000 and I payed 2000. during my call with [redacted] she said [redacted] did not paint crown that the builders were going to paint crown. I called builders [redacted], my job contact. he confirmed what type of paint they use on crown but was not aware of the conversation [redacted] said he had with the supervisor [redacted] but if that was right of course they would not charge me to paint the crown. that is when I called [redacted] back and told her of my concern and she said they would do whatever was necessary to make me happy. as I said, I believed her and paid the balance of $1000. for the next week I heard from no one so I assumed the builder painted. when I got to [redacted] the next week and went to site the crown was not painted and there was some damage to crown that would have never occurred if the company obeyed my instructions and not go back until dec 29. the supervisor [redacted] and the painter denied ever telling company they would paint the crown and at that time I believed [redacted]'s side. I scheduled a meeting with everyone for the next day so that company and builder could resolve their issue, and [redacted] agreed to come. the next morning he cancelled. I now know why. there may have never been any agreement. but again whatever issue the company has with wanting to be paid more lies strictly between the company and builder and painter. obviously at this point I have no idea who is telling the truth. as far as putting up additional crown, once again, and even his statement on this subject shows this, he never contacted me to get approval but sends me a text wanting more money. the companys refusal to abide by the dec 29th date and then go it on their own and then make any agreements with the builder is strictly between the company and the builder, if there in reality there was any agreement. I suggest you ask the company to forward to you all communication I had with them to see if there is even one statement where I said I would pay them any more than the 2000. there is not one. I always stated any additional money was between company and builder. as far as what happened after company told me they were going to file a lien is of no importance to the issue. I tried to call the company today. of course they did not answer or return my call. thank you
Regards,
[redacted]

To whom it may concern:  At this time we decline to answer anymore of these accusations. Instead we move to request a mediation appointment with Mr. [redacted]