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Jax Fence Depot

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Jax Fence Depot Reviews (6)

Jax Fence Depot will reimburse [redacted] the $he had to spend on the repair.Check mailed to [redacted] ***Mailed on 05/18/

Nice JobCrew was polite and courteousCleaned up behind themselvesI would recommend

Jax Fence Depot is not responsible for any underground sprinkler lines as per our terms and conditions listed in the customer signed estimateEven though Mr*** isn't our customer, we sent a technician to check out the problem.Upon arriving at the property , there wasn't anyone home
Technician surveyed the problem and appears to be an unscrewed sprinkler headFence was installed on 04/15/, if sprinkler head was busted at that point the grass would have been dead/brown by this moment in time 05/14/Grass is green and lush and no signs of not having received water for a monthEven though we are not responsible we gave the go ahead to screw the sprinkler head back onSince Mr*** wasn't home there wasn't anyway of testing said sprinkler head.Mr.*** also mentioned spike in his JEA bill, sprinkler lines are not direct flowing lines and work off a valve timerThe same amount of water would be used regardless of sprinkler head is on or off. For the resolution of the sprinkler head even though we believe we are not at faultWe will mail a replacement sprinkler head (Rain Bird sku# 892906) to Mr*** home address that he screw onto the line

Jax Fence Depot will reimburse [redacted] the $30.00 he had to spend on the repair.Check mailed to[redacted]
[redacted]
[redacted]Mailed on 05/18/15

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: After filing my complaint, I laid a private technician to come and fix the damage. I categorically REJECT JaxFenceDepot's explanation about contract language since I am not the one who had a contract with them. If they damage my property, they are responsible for fixing it  I did not sign those rights away.
Furthermore, I asked the technician what likely caused the busted head. His exact response..."Post hold diggers. There's a very clear gash on it". I kept the broken head for evidence. 
However, $30 later out of my own pocket, I fixed the problem that JFD refused to and in the meantime got validation from an outsider that the fence company did indeed cause this. 
Regards,
[redacted]

Jax Fence Depot did a great job of installing our privacy fence. We are very pleased with their work. Would highly recommend them to anyone!

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