Jay & Jay Home Improvement Company

Westgate Smiles911 Central AvenueSuite B4Albany, NY 12206Please see attachments and refer to ID#: [redacted]If you have any further questions, you may contact our office manager, Keri.P: [redacted]Email: [redacted]Thank you.[redacted] came to our office on 12/03/2014 for a...

consultation to fix her teeth. Diagnosis and hertreatment plan were discussed in detail with [redacted]. [redacted] was aware that her insurance company doesnot cover immediate dentures and she did not want to wait weeks without teeth.On 12/23/2014/[redacted]'s upper arch of teeth were extracted. On 12/24/2014, all of her lower teeth wereextracted and impressions were made for her Full upper and Lower dentures.On 12/31/2014, [redacted] had come in for a Wax Try-In of her teeth set up in wax to make sure she likesthem. On this day, it was clearly explained to [redacted] that because of her bone structure and naturalanatomy it was not possible to push the teeth inwards and because she is getting a removableprosthesis it will add fullness to her face and she understood. [redacted] requested to try smaller size teeth.On 01/07/2015, another Wax Try-In was done in smaller sized teeth as requested and the protrudedanatomy ifthe bone structure was explained again to her. [redacted] approved the look and esthetics of herdentures this day and only then her dentures were finished.On 01/08/2015, [redacted]'s Full dentures were delivered with verbal and written post insert instructionsand were advised to come back for adjustments.On 03/09/2015 and 04/27/2015: Adjustments as needed and a soft reline were done to help fit thedentures. All adjustments and the soft reline were not billed to the patient or the insurance and weredone free of charge.It was explained to [redacted] that she is still healing and her gums are shrinking and will continue to do soup to 5-6 months after extractions. The adjustments are needed and are to be expected. [redacted] wasinformed in June 2015 that she will be covered by the insurance to get a realignment/hard reline of thedenture. This was explained to [redacted], she was informed that the step will help and improve the fit and itis very important that she come back for that step.[redacted] never returned to Westgate Smiles for any further help she might have needed. [redacted] made acomplaint to her insurance as well. We have presented all the details to her insurance company. Thecomplaint was dismissed because we complied with all the regulations and each and every step wasdone in the most accurate way and was thoroughly explained to [redacted] as well.We are still willing tohelp [redacted] with her dentures and do whatever we can only if she comes to the office.I would like to take the opportunity to assure you that all the treatment was done in [redacted]'s bestinterest and with her consent at every step, following all the rules and guidelines of the book andinsurance. We have tried to explained this to [redacted] on multiple occasions.If you have any further questions, please feel free to contact our officeThank you,Dr. Tanvir S[redacted]