Thank you for forwarding this matter to my attention What the customer describes in her complaint are issues related soley to us trying to assist her in obtaining creditBest Kia does not make credit decisions; such credit decisions are entirely subject to the third party lenderWe offer this assistance as a service to our customers and have no discretion in such activities Furthermore, the customer has signed multiple documents which clearly state that she (they) will, in exchange for taking possession of the vehicle prior to third party funding, fully cooperate with any and all items the lender requiresThere is no intent to harass or inconvenience this customerWe simply are passing on items that the lender requires in order to fund the contractIf the customer does not cooperate they are in violation of the agreement signed My best advice is for all to keep cool heads and cooperate with politeness and professionalism Thank you, [redacted] ***
Thank you for forwarding this matter to my attention.
What the customer describes in her complaint are issues related soley to us trying to assist her in obtaining credit. Best Kia does not make credit decisions;...
such credit decisions are entirely subject to the third party lender. We offer this assistance as a service to our customers and have no discretion in such activities.
Furthermore, the customer has signed multiple documents which clearly state that she (they) will, in exchange for taking possession of the vehicle prior to third party funding, fully cooperate with any and all items the lender requires. There is no intent to harass or inconvenience this customer. We simply are passing on items that the lender requires in order to fund the contract. If the customer does not cooperate they are in violation of the agreement signed.
My best advice is for all to keep cool heads and cooperate with politeness and professionalism.
Thank you for forwarding this matter to my attention What the customer describes in her complaint are issues related soley to us trying to assist her in obtaining creditBest Kia does not make credit decisions; such credit decisions are entirely subject to the third party lenderWe offer this assistance as a service to our customers and have no discretion in such activities Furthermore, the customer has signed multiple documents which clearly state that she (they) will, in exchange for taking possession of the vehicle prior to third party funding, fully cooperate with any and all items the lender requiresThere is no intent to harass or inconvenience this customerWe simply are passing on items that the lender requires in order to fund the contractIf the customer does not cooperate they are in violation of the agreement signed My best advice is for all to keep cool heads and cooperate with politeness and professionalism Thank you, [redacted] ***
Thank you for forwarding this matter to my attention.
What the customer describes in her complaint are issues related soley to us trying to assist her in obtaining credit. Best Kia does not make credit decisions;...
such credit decisions are entirely subject to the third party lender. We offer this assistance as a service to our customers and have no discretion in such activities.
Furthermore, the customer has signed multiple documents which clearly state that she (they) will, in exchange for taking possession of the vehicle prior to third party funding, fully cooperate with any and all items the lender requires. There is no intent to harass or inconvenience this customer. We simply are passing on items that the lender requires in order to fund the contract. If the customer does not cooperate they are in violation of the agreement signed.
My best advice is for all to keep cool heads and cooperate with politeness and professionalism.
Thank you,
[redacted]