Jay Burch Construction

Member Services has set his membership not to renew at the end of its term In order to have membership cancelled within the term of your agreement is if it is only for a permanent disability submitted by your doctor This was not the case We are willing to work with [redacted] by freezing his membership until he is ready to come back to the gym We can freeze for six month intervals and will work with your physician until he determines you are ready to come back into the gym

Complaint: [redacted] I am rejecting this response because: This is a jokeOne day after I submitted this complaint I was texted an image of a day free pass to come to the facilityIt’s unfortunateThe owner Ron compared his multiple surgeries to mine as if he was a doctorIt’s insulting, and completely unreasonablePolicy is one thing, ethics are anotherAs the owner, he should have authority to make an exceptionClearly well being isn’t a concern Regards, [redacted]

Tell us why here...This member emailed me with a copy of the receipt The receipt had no name on it showing who issued the receipt I then researched my correspondence folder and found his letter I emailed him back indicating that I cancelled his membership based on my findings This member called me continuously but never made an appointment to meet with me I manage locations, so if you dont want to correspond with email, then you have to make an appointment so I am available I also work at the main location Tues and Thurs all day, which he was told He cursed and screamed at the staff of young high school and college girls The staff knew if he did it again, they were to call the police because they were afraid of his behavior The day I responded to his email to let him know that he was cancelled, he showed up at the gym and I was there I spoke to him face to face about the email I sent cancelling him He also tried to get away with not paying his last month and did a chargeback which is really what this is all about I told him not to because of what could happen and that I could not help him with the consequences However, he has been reimbursed the As far as us disputing the Cancellation, that is a lie The members who have issues cancelling are those that don't follow the procedure and try to beat the system by doing chargebacks or removing their billing so they cant be charged, and if they cang be charged, it voides their cancellation request, which is what happened here He should see the money back on his card within to business days If vou require backup such as emails, notes, recorded telphone conversations, etc., please let me know They can be provided

This member was emailing me indicating that his account should have been cancelled back in June according to emails he sent me When I searched his email address nothing came up I told him that if he forwarded me the emails, I can look into it more After a week of him telling me he had these emails, he finally forwarded what he wanted to me In reading them, I noticed it was a different email address that he had given me When I did a search on that email address, I found all the emails that was sent back and forth Attached is that conversation in which he initially asked to freeze and you can now read how the emails went He wanted to cancel 8/15/and I replied that if he wanted to cancel, his last bill date would be 10/15/in which his reply was to "Cancel" As you can see, I did not ignore his emails and the emails speaks for themselves along with a copy of his agreement in which he signed and initialed

I emailed the member to send me the documents for her move Once the proof is received and verified, I have no problem cancelling her with the cancellation fee....Thanks, Donna

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Member Services has set his membership not to renew at the end of its term. In order to have membership cancelled within the term of your agreement is if it is only for a permanent disability submitted by your doctor. This was not the case. We are willing to work with *** by
freezing his membership until he is ready to come back to the gym. We can freeze for six month intervals and will work with your physician until he determines you are ready to come back into the gym

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** as long as I don't get charged the disputed amount I'm okcan't keep dealing with a business and manager that exaggerates and bs's the factsbad business

The owner had offered him a solution.  Since his disability is not permanent according to his doctor, our options would be to freeze his membership however long his doctor feels the time he would need to recover from his injury.  The other option would be also to stop the auto renew so that at the end of his term, it would not continue.  I am willing to work with this member and have offered solutions but he just wants it cancelled and we cannot do that.  We have to treat everyone fairly regarding their membership.

Complaint: [redacted]
I am rejecting this response because:
This is a joke. One day after I submitted this complaint I was texted an image of a 7 day free pass to come to the facility. It’s unfortunate. The owner Ron compared his multiple surgeries to mine as if he was a doctor. It’s insulting, and completely unreasonable. Policy is one thing, ethics are another. As the owner, he should have authority to make an exception. Clearly well being isn’t a concern. 
Regards,
[redacted]

I emailed the member to send me the documents for her move.  Once the proof is received and verified, I have no problem cancelling her with the 50.00 cancellation fee....Thanks, Donna

This member was emailing me indicating that his account should have been cancelled back in June according to emails he sent me.  When I searched his email address nothing came up.  I told him that if he forwarded me the emails, I can look into it more.  After a week of him telling me...

he had these emails, he finally forwarded what he wanted to me.  In reading them, I noticed it was a different email address that he had given me.  When I did a search on that email address, I found all the emails that was sent back and forth.  Attached is that conversation in which he initially asked to freeze and you can now read how the emails went.  He wanted to cancel 8/15/16 and I replied that if he wanted to cancel, his last bill date would be 10/15/16 in which his reply was to "Cancel".  As you can see, I did not ignore his emails and the emails speaks for themselves along with a copy of his agreement in which he signed and initialed.

Tell us why here...This member emailed me with a copy of the receipt.  The receipt had no name on it showing who issued the receipt.  I then researched my correspondence folder and found his letter.  I emailed him back indicating that I cancelled his membership based on my...

findings.  This member called me continuously but never made an appointment to meet with me.  I manage 3 locations, so if you dont want to correspond with email, then you have to make an appointment so I am available.  I also work at the main location Tues and Thurs all day, which he was told.  He cursed and screamed at the staff of young high school and college girls.  The staff knew if he did it again, they were to call the police because they were afraid of his behavior.  The day I responded to his email to let him know that he was cancelled, he showed up at the gym and I was there.  I spoke to him face to face about the email I sent cancelling him.  He also tried to get away with not paying his last month and did a chargeback which is really what this is all about.  I told him not to because of what could happen and that I could not help him with the consequences.  However, he has been reimbursed the 64.18.  As far as us disputing the Cancellation, that is a lie.  The members who have issues cancelling are those that don't follow the procedure and try to beat the system by doing chargebacks or removing their billing so they cant be charged, and if they cang be charged, it voides their cancellation request, which is what happened here.  He should see the money back on his card within 7 to 10 business days.   If  vou require backup such as emails, notes, recorded telphone conversations, etc., please let me know.  They can be provided.