Jay Franco and Sons Incorporated

I purchased bedding from a retail store that carries their productsWhen the item was defective I contacted the company and got a replacementHowever the replacement was just as bad in terms of qualityWhen I contacted the company for the second time a month ago, I was told I would receive a replacementHowever they have not send me anything f or responded to my calls, emails, tweets, or Facebook contacts

Review: Ordered from this company and have yet to receive my product. They took their money out of my account on July * and here it is August *. Almost a month and I have yet to see the product. I called numerous times about the matter and they keep telling me its on back order. I asked to speak to a supervisor and each time I have asked there wasn't one available. I asked for a refund and was "disconnected" almost each time. This company is nothing more than a scam. I'm hoping the Revdex.com can settle this other wise in going my lawyer. Product_Or_Service: Tummy Stuffer Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I WANT A REFUND

Business

Response:

We have on record [redacted] ordered the items checked below on 7/*/2013.

All products must be returned to: TUMMY STUFFERS, [redacted] Return :Policy: 30 days

Refund for purchase price only

Please note any credit given will be less shipping and handling charges unless the item is undeliverable as addressed. Return shipping costs are the responsibility of the customer.

[redacted]

** [redacted]

[redacted]

We apologize for the customer's inconvenience. Due to the popularity of the Tummy Stuffer line, we were out of inventory for 4 weeks.

However, we have received the products and our records indicate that the order was shipped 8/*/2013 and charged 8/*/13.