COLLINGWOOD CONSTRllJCTION CORPMILLERSPORT HWYP.OBOl( 686GETZVILLE, NEW YORK 14068TEL: ###-###-####FAX: ###-###-####EMAIL: [email protected]/26/14Revdex.comAttn: [redacted] Bryant Woods SouthAmherst, New York 14228Re: [redacted] Dear [redacted] :On December Collingwod & [redacted] signed a contract for work to start approximately December 8, and completion approximately December 12, weather permittingThat week we had over 5" of snowWe called them every day to keep them informedOn Monday December 9th they called and stated because we were not there they wanted there money backThey were informed they had days to cancel and there contract states weather permitting*** [redacted] made many nasty calls to my officeFinally on December 17th I gave them choice's either have there roof done that next days refund them $1,once they let us pick up the material and signed a general release.They choice to be refunded the $1,I meet with them today to have them sign the release so we could pick up the material since MrsBluestein threaten to call the police on us if we came for it any earlierI can't believe that I h'IVe to sit with this on our record when they didn't even give us a chance to start the job.If you have any questions pleas!! call my office at ###-###-####Sincerely, [redacted] Office Manager
On April 21, 2017, we were called in to repair a leak on a roof we did in Weinformed the customer there would be no charge if it was a work related issueHowever,when we arrived to make the repair we informed the customer that the collar and neckaround the prefabricated HVAC insulated vent unit which comes up from the cellar and sits- 3' above the roof, had been pierced by a branch and a picture was given to thecustomer.We advised Mr [redacted] that we would make a temporary repair and also made it clearthat the hole had nothing to do with the job we did for them in They asked us to getoff their roof and leave.Sincerely,Nicole [redacted] Office Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.No reason to try and slander us It is just dishonest to try to make it appear that we did not show up for our meeting My husband (the other signatory on the contract), took the afternoon off work and was waiting at the house when Collingwood arrived The owner spoke with him about the situation and went into our back yard to take pictures My husband has been intimately involved in the whole situation from the beginning, meeting the first person who came out to assess the situation and he spoke with the owner on the phone twice Next, Collingwood continues to use technical jargon the try to confuse the situation We do not have a leak in our furnace pipe (HVAC) and we are not asking for work on our furnace pipe The seperate flange component which seals under the shingles and around the furnace pipe is the problem Collingwood's sales person assured us the leak issue would be resolved with new seals around the pipes protruding from the roof The contract states Collingwood would supply and install new pipe boots and flashing I understood that to mean around all roof pipes/protrusions, no exception were given.Finally, I don't appreciate being characterized as a liar regarding the evolution of the leak We have had contractor look at that leak before Collingwood performed the roof replacement The first, came solely to qoute on a repair of the component involved and advised us that since roof replacement was eminent it would make sense to wait until the roof was replaced to fix itThe other provided qoutes on the roof replacement Not to mention, the previous owners were aware of the leak as they started the practice of placing a container in the crawl space to catch the water So, several people can confirm the leak has existed since we bought the house.We cannot have a constructive discourse if Collingwood continue to try to distract The point is Collingwood's sales person assured us that new seals would resolve the issue and wrote language in the contract that required them provide new seals Collingwood did not provide new seals.At this point it seems likely that we will need to hire someone else to complete the work We will also take the next legal steps to recoup costs.Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Two representatives of the business were out today (11/7/2016) and agree that something needs to be done to resolve the issueThis may involve contacting a representative from Alside, the manufacturer of the siding productThe problem has not been resolved, but it appears we are making progress in that directionWe are awaiting a definite plan of action.Regards, [redacted] ***
COLLINGWOOD CONSTRllJCTION CORPMILLERSPORT HWYP.OBOl( 686GETZVILLE, NEW YORK 14068TEL: ###-###-####FAX: ###-###-####EMAIL: [email protected]/26/14Revdex.comAttn: [redacted] Bryant Woods SouthAmherst, New York 14228Re: [redacted] Dear [redacted] :On December Collingwod & [redacted] signed a contract for work to start approximately December 8, and completion approximately December 12, weather permittingThat week we had over 5" of snowWe called them every day to keep them informedOn Monday December 9th they called and stated because we were not there they wanted there money backThey were informed they had days to cancel and there contract states weather permitting*** [redacted] made many nasty calls to my officeFinally on December 17th I gave them choice's either have there roof done that next days refund them $1,once they let us pick up the material and signed a general release.They choice to be refunded the $1,I meet with them today to have them sign the release so we could pick up the material since MrsBluestein threaten to call the police on us if we came for it any earlierI can't believe that I h'IVe to sit with this on our record when they didn't even give us a chance to start the job.If you have any questions pleas!! call my office at ###-###-####Sincerely, [redacted] Office Manager
Is the area still leaking?If so please call me at ###-###-#### so I can come out to see the leak to evaluate?
On April 21, 2017, we were called in to repair a leak on a roof we did in Weinformed the customer there would be no charge if it was a work related issueHowever,when we arrived to make the repair we informed the customer that the collar and neckaround the prefabricated HVAC insulated vent unit which comes up from the cellar and sits- 3' above the roof, had been pierced by a branch and a picture was given to thecustomer.We advised Mr [redacted] that we would make a temporary repair and also made it clearthat the hole had nothing to do with the job we did for them in They asked us to getoff their roof and leave.Sincerely,Nicole [redacted] Office Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.No reason to try and slander us It is just dishonest to try to make it appear that we did not show up for our meeting My husband (the other signatory on the contract), took the afternoon off work and was waiting at the house when Collingwood arrived The owner spoke with him about the situation and went into our back yard to take pictures My husband has been intimately involved in the whole situation from the beginning, meeting the first person who came out to assess the situation and he spoke with the owner on the phone twice Next, Collingwood continues to use technical jargon the try to confuse the situation We do not have a leak in our furnace pipe (HVAC) and we are not asking for work on our furnace pipe The seperate flange component which seals under the shingles and around the furnace pipe is the problem Collingwood's sales person assured us the leak issue would be resolved with new seals around the pipes protruding from the roof The contract states Collingwood would supply and install new pipe boots and flashing I understood that to mean around all roof pipes/protrusions, no exception were given.Finally, I don't appreciate being characterized as a liar regarding the evolution of the leak We have had contractor look at that leak before Collingwood performed the roof replacement The first, came solely to qoute on a repair of the component involved and advised us that since roof replacement was eminent it would make sense to wait until the roof was replaced to fix itThe other provided qoutes on the roof replacement Not to mention, the previous owners were aware of the leak as they started the practice of placing a container in the crawl space to catch the water So, several people can confirm the leak has existed since we bought the house.We cannot have a constructive discourse if Collingwood continue to try to distract The point is Collingwood's sales person assured us that new seals would resolve the issue and wrote language in the contract that required them provide new seals Collingwood did not provide new seals.At this point it seems likely that we will need to hire someone else to complete the work We will also take the next legal steps to recoup costs.Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Two representatives of the business were out today (11/7/2016) and agree that something needs to be done to resolve the issueThis may involve contacting a representative from Alside, the manufacturer of the siding productThe problem has not been resolved, but it appears we are making progress in that directionWe are awaiting a definite plan of action.Regards, [redacted] ***