Jay Suites Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Clearly this business uses the term license in an attempt to avoid having to comply with rental regulations in NYC.  However, our agreement was always referred to as a lease by the "leasing agent" and the terms of the agreement are more like a lease than a license.  It was for an office rental for a period of one year for the consideration of rent paid.  
 
I can see that this dispute will not be resolved as JaySuites seems more interested in making money off of an empty office by charging me for it than by pursuing new tenants and providing a valuable service.  That said, I would like my complaint to remain unresolved on Revdex.com because it would not be a proper notation to say that it was resolved satisfactorily.
 
Kind regards,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello and thank you for forwarding this on to me.
Here is his story: [redacted] had a virtual office with us for three months
starting in June and ending in August. He had the gold plan and in lieu of any
phone service that comes with that package, he asked for the...

service that when
his clients come in, the [redacted] would give them a form to fill
out and take their retainer payment. [redacted] would then come in and meet
with the client right away and pick up anything she has for him. These clients
should only be occasional per his word.
However, it seems that when the clients came in they would not have a previous
knowledge of having to pay the retainer. [redacted] at first asked [redacted] to explain it
to them and to also tell them about what he can do for them. I emailed him that
this is not something [redacted] can do, neither solicit nor sell his business - that
is his own responsibility/she can only give them the sheet and take what they
want to leave for him and notify him. The clients continued to come and say
they didn't know about a retainer and some would get very upset at the front
desk.
We became concerned about the behavior of his clients on the floor when they
come and are not aware of the fee, as well as the nature of his business/his
own behavior. He also spoke in a condescending and belligerently when asking a
task like booking the meeting rooms to the front desk. This escalated on the
[redacted] of August, when a client that came in and encountered the same scenario
his predecessors did. The client got very upset, not at [redacted] (the [redacted])
but at [redacted] tried to contact [redacted], and he then began to
barrage the [redacted] and the [redacted] with harassing
emails saying we were not professional, ugly and and unresponsive. He proceeded
to call the client a "terrorist" and reported him to the FBI in an
email which he copied us on. See attached.
The following day, [redacted] and [redacted] stated they would not stand for
harassment and/or threats. They not only felt intimidated by his presence, but
emotionally distressed and harassed by this man. The decision was made to
terminate his services agreement from that day onwards. Accounting sent him the
termination as he did not comply with the center rules and had a flurry of
complaints from his clients come through our front door as per our services
agreement. He then retaliated with another barrage of threatening emails saying
that if we did not contact him in 24 hours, he would report every employee of
the company to about 10 US agencies and sue each of us individually.
We do not respond to blackmail and/or threats. We proceeded to forward his
lawsuit for "damages" to our attorney who will handle this case going
forward.
Upon a [redacted] search on this client, he appears to be a scammer as a multitude
of reviews appear on [redacted], and a bunch of
other sites online. Its unfortunate that [redacted] is contacting every
agency in the USA to try and make us look like the bad guys when he in fact an
extremist, serial litigator and a "scammer".
Please feel free to contact me with any questions about this.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved.
Its hilarious that this business, Jay Suites, would use Internet Defamation to justify their bad business practices, when they have the following said abut them:
[redacted]
Liars and Ss these people are, for sure.
No matter, we are suing them.
 
And also approximately 10 agencies are coming after them upon information and belief.
[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted] -
Thank you for forwarding the below complaint to my attention. I have looked into the matter at hand and would like to establish the facts first as per the Revdex.com protocol and then further state what actions have been taken and are being pursued as well in regards to [redacted]...

[redacted].1) On March *, 2015, [redacted] signed a 1 year license agreement for a serviced office space, which is hereby attached. The agreement commenced on May *, 2015 and was set to expire if and only if a member gives notice to vacate at least 90 days prior to the end of the term which was April **, 2016.  This essentially put his date to send a non-renewal notice of January **, 2016.
2) The 90 day notice spelled out in section 3 of the license agreement was not given. A notice was given on February [redacted], which already surpassed the date he had to give notice and his agreement renewed, and was then effective from May *, 2016 to April **, 2017.
3) Later that month, on February [redacted], 2016, [redacted] acknowledged he was liable for the term of his renewal and asked if we could start showing his office to other prospects which we agreed to do in an effort to mitigate any downtime on the office.  This email is attached as well.
4) On May *, 2016, [redacted]'s payment electronic transfer for May 2016 license fee was bounced back and he was advised of this that day. See attached correspondence.
5) At the same time this happened, [redacted] emptied out his office and fled overnight.
6) On May *, 2016, a notice of default was send to [redacted], giving him a time to cure the default. No response was ever received to the notice. See attached.
7) In an effort to limit his liability, an offer to settle was given to [redacted]. That offer is attached and had a deadline to response of May [redacted]. No response was ever received through today's date of June [redacted].
Now that the facts have been established, it is quite disappointing to learn that [redacted] has now written what he has here. Throughout the time he was at Jay Suites, both the front desk and center manager have confirmed that not even one time had [redacted] complained about noise or cleanliness. This is all an effort to break free of his personal liability he has to Jay Suites. In fact, our attorney is in the process of filing a civil suit against [redacted] and his firm for the default. A total of $18,9961.09 is due to Jay Suites.
It is our hope that [redacted] would come to a settlement before the lawsuit is filed.
Sincerely,
Michelle A[redacted]
Jay Suites

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response of the business is not a completely accurate explanation of what occurred.  While it is true that the terms of the lease require 90 day notice, New York City landlord tenant law requires that landlords mitigate the damages by attempting to find another tenant.  Even though JaySuites had over 80 days' notice they at no time even attempted to advertise or show the office.  Their suggestion that I "emptied and fled the office" overnight is simply untrue.  Again, they had over 80 days' notice of my move-out date and I arranged the move-out date with the office manager by email.  
My claims that the space was noisy and that the bathrooms are dirty are absolutely true and are not simply an attempt to disparage the business.  I have worked with several other office providers in NYC in the past and they have been honest and professional from the beginning to the end of the lease.  The same cannot be said about JaySuites.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted] of the Revdex.com, It is very unfortunate that [redacted] does not recall the events as they happened. Fortunately, we have a paper trail of exactly what happened from commencement to default and have provided evidence proving such. I am re-attaching that evidence here.
Further, the claim that [redacted] brings up about a lease is completely not applicable as we do not have a lease. We actually signed a license agreement which works like a hotel accommodation and does not provide any property interests therefore there is no landlord-tenant here; we are the licensor and [redacted] is the licensee.
Throughout the time he was at Jay Suites, both the front desk and center manager have confirmed that not even one time had [redacted] complained about noise or cleanliness.This is all an effort to break free of his personal liability he has to Jay Suites. Our attorney has drafted the documents for a civil suit against [redacted] and his firm for the default. A total of $18,9961.09 is due to Jay Suites and we will be pursuing this in the civil court of NY.
Sincerely,
Michelle A[redacted]
Jay Suites

Review: This "Executive Suites" company (especially [redacted]): routinely goes through your personal mail, mixes up your mail, gives you other persons' mail, turns away your client with rude and nasty and snide and arrogant services, routinely fails to have conference room space available, tries to overcharge you when you book conference rooms of one hour, makes you look bad by telling new clients bad things about you or calling you 100s of times to deal with one problematic client, is physically run down and visually unappealing, is never open past 5 PM or on weekends, has a very unfriendly and retaliatory high staff in [redacted] and [redacted], will terminate your services within minutes THE SAME DAY with no notice if you complain about any of the above issues, alienates and inflames and insults your visiting clients, will not forward your mail in violation of US Postal Guidelines and regulations, retaliates against you if you complain about any service or contract issues, runs their office like a jail or animal kingdom with cruel punishments meted out if one complains about their service, refuses to follow simple and standard office policies you provide them, and otherwise hurts your ability to earn an income and make your business successful. Please investigate and advise.Desired Settlement: Refund, reinstatement, apology, better treatment, learning from their past mistakes, non-retaliation for making complaints about their service,

Business

Response:

Hello and thank you for forwarding this on to me.

Here is his story: [redacted] had a virtual office with us for three months

starting in June and ending in August. He had the gold plan and in lieu of any

phone service that comes with that package, he asked for the service that when

his clients come in, the [redacted] would give them a form to fill

out and take their retainer payment. [redacted] would then come in and meet

with the client right away and pick up anything she has for him. These clients

should only be occasional per his word.

However, it seems that when the clients came in they would not have a previous

knowledge of having to pay the retainer. [redacted] at first asked [redacted] to explain it

to them and to also tell them about what he can do for them. I emailed him that

this is not something [redacted] can do, neither solicit nor sell his business - that

is his own responsibility/she can only give them the sheet and take what they

want to leave for him and notify him. The clients continued to come and say

they didn't know about a retainer and some would get very upset at the front

desk.

We became concerned about the behavior of his clients on the floor when they

come and are not aware of the fee, as well as the nature of his business/his

own behavior. He also spoke in a condescending and belligerently when asking a

task like booking the meeting rooms to the front desk. This escalated on the

[redacted] of August, when a client that came in and encountered the same scenario

his predecessors did. The client got very upset, not at [redacted] (the [redacted])

but at [redacted]. [redacted] tried to contact [redacted], and he then began to

barrage the [redacted] and the [redacted] with harassing

emails saying we were not professional, ugly and and unresponsive. He proceeded

to call the client a "terrorist" and reported him to the FBI in an

email which he copied us on. See attached.

The following day, [redacted] and [redacted] stated they would not stand for

harassment and/or threats. They not only felt intimidated by his presence, but

emotionally distressed and harassed by this man. The decision was made to

terminate his services agreement from that day onwards. Accounting sent him the

termination as he did not comply with the center rules and had a flurry of

complaints from his clients come through our front door as per our services

agreement. He then retaliated with another barrage of threatening emails saying

that if we did not contact him in 24 hours, he would report every employee of

the company to about 10 US agencies and sue each of us individually.

We do not respond to blackmail and/or threats. We proceeded to forward his

lawsuit for "damages" to our attorney who will handle this case going

forward.

Upon a [redacted] search on this client, he appears to be a scammer as a multitude

of reviews appear on [redacted], [redacted], and a bunch of

other sites online. Its unfortunate that [redacted] is contacting every

agency in the USA to try and make us look like the bad guys when he in fact an

extremist, serial litigator and a "scammer".

Please feel free to contact me with any questions about this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved.

Its hilarious that this business, Jay Suites, would use Internet Defamation to justify their bad business practices, when they have the following said abut them:

Liars and Ss these people are, for sure.

No matter, we are suing them.

And also approximately 10 agencies are coming after them upon information and belief.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I signed a contract with Jay Suites on 03/**/2013 for a virtual office, that includes four hours of conference room usage every month. The contract I signed, for the Gold plan, stated that I will pay a base fee of $149.00 per month (for six months) plus sales tax at 8.875%, which amounts to $13.22. Therefore, my monthly payments should be $162.22. However, since the beginning, I have constantly had to email the general manager (who tells me he doesn't handle billing). So, I email billing, but the lady in billing only gets back to me when I've complained again and again to the general manager. Finally, she'll get back to me, saying that she was out of the office for several days and other excuses. She claimed to get my account mixed up with someone else's account. This is even after I've shown them a copy of the contract they drew up and had me sign. Every month, with the exception of one month, I've been over billed. Also, I am supposed to be billed on the first of every month; yet, they were billing me on the [redacted] of every month (don't know where this billing date came from). But, after the lady in the billing department said everyone is billed on the [redacted], although my contract says I'd be billed on the first of every month, I went with it. This place has yet to get my billing correct. Now, the general manager has been replaced, as I'm just finding out after having to send another email regarding the over billing. Things seem a bit shady here. I would not recommend this place to anyone. And, I hope the companies that do business with them check their billing invoices carefully.Desired Settlement: I would like a refund of my deposit ($100) and of my security deposit ($149). I would also like that my contract be voided, due to their dishonesty (i.e., their violating the terms of the contract).

Consumer

Response:

At this time, I have not been contacted by Jay Suites regarding complaint ID [redacted].

Sincerely,

Business

Response:

First, please accept our apologies for the delayed response; Jay Suites Penn Station had never received notification of this complaint by mail, phone, e-mail or any other means.

The customer contacted our general manager, who forwarded the request to the accounting department (which centralized billing of virtual offices clients at all Jay Suites locations). According to our records, our accounting department responded to the customer's inquiry within three (3) business days of receiving it from the general manager. This complaint was filed during that 3-day wait period. All of the issues - which were simply a misunderstanding on the customer's part regarding how the monthly charges are calculated - were resolved during the call. Following the call, the customer was satisfied, fulfilled the remainder of his contract, and was refunded his security deposit in full when the agreement expired, per Jay Suites' virtual office plans terms & conditions.