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Jay Wolfe Honda

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern:
Mr. [redacted] purchased a 2010 Nissan Rogue from our used vehicle department in November 2014.  This vehicle had nearly 70,000 miles on it when Mr. [redacted] purchased this vehicle.  We reconditioned this vehicle for retail sale in our service...

department.  The internal reconditioning cost on this vehicle totaled $1,787.98.  The reconditioning performed on this vehicle was above and beyond what was required to pass Missouri Vehicle Inspection.
The reconditioning included two new tires.  Two of the original tires that were on the vehicle when we acquired the vehicle were sufficient to pass Missouri State Inspection standards.  Additionally, we made the decision that these two tires met our internal standards.  Following the internal reconditioning, we will inspect used vehicles to make sure that our management team is comfortable with presenting the vehicle to potential customers.  In the case of this vehicle. our management team was comfortable with this vehicle condition, including tires. 
At some point after Mr. [redacted] purchased the vehicle and took delivery, he contacted our dealership to inquire about the fact that the tires were not matching.  The two new tires did not match the two original tires.  This is the way the vehicle was presented to Mr. [redacted] when he made the decision to purchase the vehicle.  Additionally, Mr. [redacted] reports that he had some recent concerns about the wear pattern on tires.
Following my recent telephone conversation with Mr. [redacted], I instructed one of our sales managers to contact Mr. [redacted] and offer him the opportunity to purchase four new tires at our cost.  This would have included mounting and balancing the tires.  Mr. [redacted] seemed to be satisfied with our offer.  Ultimately, Mr. [redacted] decided to purchase the tires at another retailer. 
Mr. [redacted] has made two requests in his complaint.  These two requests have been presented as an either/or scenario.  I have decided that I will provide Mr. [redacted] with a $100 check as a good-will gesture accommodating one of the options that he has requested in his complaint.  This should bring this matter to closure for both parties. 
Sincerely,
[redacted]
General Manager
Jay Wolfe Honda
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