In response to this complaint, we would like to state that everything that was done was according to state law and state rate. [redacted] stated that he did not have full coverage insurance on his vehicle, so insurance would not cover the tow; meaning [redacted] would have to pay the... tow bill out of pocket. [redacted] *** insisted that he would like to work on his truck on our property which we told him he could not do due to insurance and liability. He then insisted that we would give him a ride home, which we declined because of weather conditions; which is the same reason we would not bring the vehicle to his home at the time of the initial pickup. The next day, [redacted] attempted to have his vehicle towed out of our facility by calling another towing company, which would not take the vehicle until the initial tow bill was paid in full. The amount that [redacted] was charged was in accordance to state rate. If [redacted] has a problem with the towing bill, he can make a complaint towards the [redacted] who enforces these rates.
Complaint: ***
I am rejecting this response because:
When the repairs were completed it was the same way I am requesting at this time. I advised that I was unable to leave my vehicle with him for an entire day as my husband as job, and that was fine. The inspection was complete within hours of the car being there. I contacted this shop on a Monday asking for my vehicle to be looked at on a Thursday, I asked if we could work together to get a time to bring the car in, and that also was denied. This shop has NOT done anything to accomdate me, they have done everything to accomdate themselves!. I paid almost dollars for a repair that shoud be having issues 9-months later, this is far from personal (as *** is making and taking this). I have never been talked to or treated in this manner ever after paying for a service. Asking for my car to be looked out in a hour window which is beyond reasonable, when it took less than hours the first time. When you perform work that may be faulty you should be making every concession to potentially make things right. I am asking for some form of customer service from this lackluster business, I do not want this to go any further.
Sincerely,
*** ***
In response to this complaint, we would like to state that everything that was done was according to state law and state rate. *** *** stated that he did not have full coverage insurance on his vehicle, so insurance would not cover the tow; meaning *** *** would have to pay the
tow bill out of pocket*** *** insisted that he would like to work on his truck on our property which we told him he could not do due to insurance and liabilityHe then insisted that we would give him a ride home, which we declined because of weather conditions; which is the same reason we would not bring the vehicle to his home at the time of the initial pickupThe next day, *** *** attempted to have his vehicle towed out of our facility by calling another towing company, which would not take the vehicle until the initial tow bill was paid in fullThe amount that *** *** was charged was in accordance to state rateIf *** *** has a problem with the towing bill, he can make a complaint towards the *** ** *** who enforces these rates
ID Complaint ***
On 6/15/we explained our prodcedures that we would need to first look at the vehicleCustomer would need to drop off the vehicle for at least one dayCustomer then demanded that she needed to wait with the vehicle. We explained with the tpye
of issue it could take many hours of diagnosis with special equipment could not be done on a waiting appointment.Customer refused to listen to options available to her, for us to verify if this was a warranty issueUnfortunately, customer feels entitled to special treatment for a one time repair almost a year agoWe have done everything to accomadate customer to resolve this issueSincerly,
Jay's Auto Deal's On Wheel, LLC
Complaint: ***I am rejecting this response because: the dispute is not about the rate. Why did he insist on taking the truck to his facility where my house is about the same distance? I asked the driver to drop my truck off at the commuter lot for me to detach the plow and drive the truck home but he declined after a call to the boss (that was before he finds out that I don't have full coverage insurance). Why did he offer to fix the truck and declined after he found out that I don't have full coverage insurance? Is that ethical? Why did he insist on locking the truck for the night where I could have called my insurance company to bring it home for me usually in minutes? Does the state law requires him to hold the truck hostage until he makes some money either from repair if I have insurance or from an overnight storage if I don't? I don't think he is living in our state.The only comment I have about the rate, is that I pay less than that when I stay at the start hotel But regardless of the rate; I paid what he asked for with no negotiation. Sincerely,*** ***
In response to this complaint, we would like to state that everything that was done was according to state law and state rate. [redacted] stated that he did not have full coverage insurance on his vehicle, so insurance would not cover the tow; meaning [redacted] would have to pay the... tow bill out of pocket. [redacted] *** insisted that he would like to work on his truck on our property which we told him he could not do due to insurance and liability. He then insisted that we would give him a ride home, which we declined because of weather conditions; which is the same reason we would not bring the vehicle to his home at the time of the initial pickup. The next day, [redacted] attempted to have his vehicle towed out of our facility by calling another towing company, which would not take the vehicle until the initial tow bill was paid in full. The amount that [redacted] was charged was in accordance to state rate. If [redacted] has a problem with the towing bill, he can make a complaint towards the [redacted] who enforces these rates.
Complaint: ***
I am rejecting this response because:
When the repairs were completed it was the same way I am requesting at this time. I advised that I was unable to leave my vehicle with him for an entire day as my husband as job, and that was fine. The inspection was complete within hours of the car being there. I contacted this shop on a Monday asking for my vehicle to be looked at on a Thursday, I asked if we could work together to get a time to bring the car in, and that also was denied. This shop has NOT done anything to accomdate me, they have done everything to accomdate themselves!. I paid almost dollars for a repair that shoud be having issues 9-months later, this is far from personal (as *** is making and taking this). I have never been talked to or treated in this manner ever after paying for a service. Asking for my car to be looked out in a hour window which is beyond reasonable, when it took less than hours the first time. When you perform work that may be faulty you should be making every concession to potentially make things right. I am asking for some form of customer service from this lackluster business, I do not want this to go any further.
Sincerely,
*** ***
In response to this complaint, we would like to state that everything that was done was according to state law and state rate. *** *** stated that he did not have full coverage insurance on his vehicle, so insurance would not cover the tow; meaning *** *** would have to pay the
tow bill out of pocket*** *** insisted that he would like to work on his truck on our property which we told him he could not do due to insurance and liabilityHe then insisted that we would give him a ride home, which we declined because of weather conditions; which is the same reason we would not bring the vehicle to his home at the time of the initial pickupThe next day, *** *** attempted to have his vehicle towed out of our facility by calling another towing company, which would not take the vehicle until the initial tow bill was paid in fullThe amount that *** *** was charged was in accordance to state rateIf *** *** has a problem with the towing bill, he can make a complaint towards the *** ** *** who enforces these rates
ID Complaint ***
On 6/15/we explained our prodcedures that we would need to first look at the vehicleCustomer would need to drop off the vehicle for at least one dayCustomer then demanded that she needed to wait with the vehicle. We explained with the tpye
of issue it could take many hours of diagnosis with special equipment could not be done on a waiting appointment.Customer refused to listen to options available to her, for us to verify if this was a warranty issueUnfortunately, customer feels entitled to special treatment for a one time repair almost a year agoWe have done everything to accomadate customer to resolve this issueSincerly,
Jay's Auto Deal's On Wheel, LLC
Complaint: ***I am rejecting this response because: the dispute is not about the rate. Why did he insist on taking the truck to his facility where my house is about the same distance? I asked the driver to drop my truck off at the commuter lot for me to detach the plow and drive the truck home but he declined after a call to the boss (that was before he finds out that I don't have full coverage insurance). Why did he offer to fix the truck and declined after he found out that I don't have full coverage insurance? Is that ethical? Why did he insist on locking the truck for the night where I could have called my insurance company to bring it home for me usually in minutes? Does the state law requires him to hold the truck hostage until he makes some money either from repair if I have insurance or from an overnight storage if I don't? I don't think he is living in our state.The only comment I have about the rate, is that I pay less than that when I stay at the start hotel But regardless of the rate; I paid what he asked for with no negotiation. Sincerely,*** ***