Jay's Small Moves, LLC

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ We packed this client's goods in October of We also did a free move for her on October 6th of the same yearWe refunded her $on the original moveShe has accused us of stealing high value items such as gold watchesShe has said that she has a video tape of our movers selling her things in auctionOur insurance agent has asked for this video tape but she will not relinquish a copy for examinationShe has been unreasonable and hostile for all of our interactionsWe have done everything in our power to accommodate her with the assistance of our insurance agent, but she will not cooperate with a legitimate insurance claimInstead she has only demanded more money Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They made no free move for meThey merely brought the things they had left behindOne watch was stolen along with an antique powder horn and compassThese are family heirlooms and cannot be replacedI do not have a tape of his employee at the auction house does and I'm satisfied it was their employee going in and they now have an identical compass [redacted] saleThe total of stolen and damaged goods comes to over $6,They want to give us $They won't reveal info so can make a claim against their insurance companyI can't get past their brokerNone of the people who packed my things work for the company anymoreOverall it was a horrible experience Final Business Response / [redacted] (4000, 9, 2015/06/17) */ Our insurance agent has contacted the client multiple timesOur contract, which the client signed, clearly states that we are not responsible for jewelry or other small valuable itemsWe background check all of our employees for criminal records We have already gone above and beyond with this clientWe performed one free move in addition to our original move, sent the client $500, and then an additional $which she agreed to with our insurance agent before changing her mindWe are at a loss as to how to resolve this matter and frankly the scenario seems dishonest The client has sent email to one of the owners saying she will see us in courtWe are, at this point, resolved to leave the matter in the hands of the law to determine liability Final Consumer Response / [redacted] (3000, 12, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never contacted by their insurance agentThere is no jewelry involvedJust family heirloomsBut if they want to resend the $check I will accept it for my stolen and damaged items

Initial Business Response /* (1000, 5, 2015/06/01) */
We packed this client's goods in October of We also did a free move for her on October 6th of the same yearWe refunded her $on the original moveShe has accused us of stealing high value items such as gold watchesShe has said that
she has a video tape of our movers selling her things in auctionOur insurance agent has asked for this video tape but she will not relinquish a copy for examinationShe has been unreasonable and hostile for all of our interactionsWe have done everything in our power to accommodate her with the assistance of our insurance agent, but she will not cooperate with a legitimate insurance claimInstead she has only demanded more money
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They made no free move for meThey merely brought the things they had left behindOne watch was stolen along with an antique powder horn and compassThese are family heirlooms and cannot be replacedI do not have a tape of his employee at the auction house does and I'm satisfied it was their employee going in and they now have an identical compass *** saleThe total of stolen and damaged goods comes to over $6,They want to give us $They won't reveal info so can make a claim against their insurance companyI can't get past their brokerNone of the people who packed my things work for the company anymoreOverall it was a horrible experience
Final Business Response /* (4000, 9, 2015/06/17) */
Our insurance agent has contacted the client multiple timesOur contract, which the client signed, clearly states that we are not responsible for jewelry or other small valuable itemsWe background check all of our employees for criminal records
We have already gone above and beyond with this clientWe performed one free move in addition to our original move, sent the client $500, and then an additional $which she agreed to with our insurance agent before changing her mindWe are at a loss as to how to resolve this matter and frankly the scenario seems dishonest
The client has sent email to one of the owners saying she will see us in courtWe are, at this point, resolved to leave the matter in the hands of the law to determine liability
Final Consumer Response /* (3000, 12, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never contacted by their insurance agentThere is no jewelry involvedJust family heirloomsBut if they want to resend the $check I will accept it for my stolen and damaged items

Initial Business Response /* (1000, 5, 2015/06/01) */
We packed this client's goods in October of We also did a free move for her on October 6th of the same yearWe refunded her $on the original moveShe has accused us of stealing high value items such as gold watchesShe has
said that she has a video tape of our movers selling her things in auctionOur insurance agent has asked for this video tape but she will not relinquish a copy for examinationShe has been unreasonable and hostile for all of our interactionsWe have done everything in our power to accommodate her with the assistance of our insurance agent, but she will not cooperate with a legitimate insurance claimInstead she has only demanded more money
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They made no free move for meThey merely brought the things they had left behindOne watch was stolen along with an antique powder horn and compassThese are family heirlooms and cannot be replacedI do not have a tape of his employee at the auction house does and I'm satisfied it was their employee going in and they now have an identical compass *** saleThe total of stolen and damaged goods comes to over $6,They want to give us $They won't reveal info so can make a claim against their insurance companyI can't get past their brokerNone of the people who packed my things work for the company anymoreOverall it was a horrible experience
Final Business Response /* (4000, 9, 2015/06/17) */
Our insurance agent has contacted the client multiple timesOur contract, which the client signed, clearly states that we are not responsible for jewelry or other small valuable itemsWe background check all of our employees for criminal records
We have already gone above and beyond with this clientWe performed one free move in addition to our original move, sent the client $500, and then an additional $which she agreed to with our insurance agent before changing her mindWe are at a loss as to how to resolve this matter and frankly the scenario seems dishonest
The client has sent email to one of the owners saying she will see us in courtWe are, at this point, resolved to leave the matter in the hands of the law to determine liability
Final Consumer Response /* (3000, 12, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never contacted by their insurance agentThere is no jewelry involvedJust family heirloomsBut if they want to resend the $check I will accept it for my stolen and damaged items