Customer placed order on October 9thThe customer ordered one of our pre-order items which is clearly specified in the listing of the item on our websiteIt also informs the customer that it can take between an estimated to business days to process that itemThe processing time does not include the delivery timeIt seems our customer did not read that information and was also not aware the processing time does not include the delivery time, customer somehow believed she would have her order within days which is incorrect Our ready to ship items are not even delivered within days unless Express Delivery is selectedOur shipping terms and all relevant information is found throughout our various information pages on our site We informed customer several times that the item she purchased was a pre-order itemShe requested to cancel the order in one occasion, unfortunately, once an order has been placed, we are unable to cancel since the order is being processedWe informed our customer she could return the item in accordance to our Return Policy if she preferredCustomers order shipped on 10/31/within the estimated processing time indicated for that item: [redacted] She received the item and is in her possession
I am not pleased with the customer service, but the item did come (much later than they initially stated)I still find the company inept.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Customer placed order on November 22ndOrder shipped on November 30th via USPSCustomer was informed Tracking can take up to business days to update tracking during these high peak dates. Customer did contact us after that time and informed us tracking was still not updating. A case
was opened with USPS, we were informed it could take several days to obtain any updatesWe informed our customer that we would contact her as soon as we had an updateand if the package was not located within business days, we would issue a full refund since we were unable to re-ship the item because it had since sold out. Unfortunately, as of this date, the package has still not been located but the customer did receive a full refund from us issued on December 11th
Customer placed order on 11/1. The item the customer ordered clearly states under the description it may take between an estimated to business days to processThis information is also found throughout our site, under Shipping, Store FAQs etcBusiness days do not include holidays or
weekendsCustomer contacted our customer service representatives almost every day to obtain the statusEvery time the same information was repeated to the customer. It seems at one point, the customer misunderstood one of our agents in regards to the processing time and she believed her order would reach her within to business days from the date her order was placed, which was entirely incorrect. We repeated the same information in regards to the processing time, etc, but customer did not seem to understand and threatened to open a Revdex.com claim. The order shipped on 11/and was confirmed delivered to the customer: ***It was shipped within the time frame provided for that item
I am rejecting this response because:I sent a chat before I ordered and asked if I would order how long it take the purchase I was only told to after I made the purchase which was negligent on the company's part Had I knew it would take that much time I would have ordered it sooner or had the item expressed
Customer placed the order on February 22, The item the customer ordered has a processing time of to business days This information is provided in the description of the item, which is found under the area where the color and size are chosen Our Shipping
page and our Store Faq's page also provide the same processing time of to business days We will include the paragraph from our Shipping and Store Faqs page below: Store Faq's: When can I expect to receive my order?Some of the items from our Women's Collection will ship within our standard processing time of 1-business days, while other items may take approximately to business days to process If you need your item by close upcoming specific date, please contact us before placing your order to assure delivery by the requested date Shipping: When can I expect to receive my order?Our order processing time is 1-business daysOnce shipped, domestic orders take anywhere from 2-business days to arrive to your doorInternational shipping times vary anywhere from and weeks.Please note, some items from our Women's Collection may take approximately to business days to ship to youThe processing time for each item can be found in the Description area of each listingIf you need your item by a specific date, please contact us before placing your order to assure delivery by the requested date.On February 27th, the customer contacted our customer service department She sent two emails In the first email she simply requested to cancel her order In the second email immediately following the first, she was wondering why she had not received her order, and she wanted to have it shipped overnight Our customer service agent responded to the first email informing our customer of our cancellation policy She never replied to that emailFor the second email, our customer service agent informed our customer her order was being processed and reminded her of the processing time and where she could find it She was provided with a shipping estimate at that time as well Customer never responded to that email either. On March 2nd, the customer contacted us again via our online chat serviceCustomer again requested to have her order cancelled because she stated she was trying to call a phone number she found online for JayBela and no one respondedJayBela does not have a customer service telephone number, therefore, she would not receive a responseIf she would have emailed us or contacted us via our online chat, she would have received a response promptly Our customer service department responded to the email and reminded her of our cancellation policy and of the processing time for the item We also informed her that we did not have a telephone number and we informed her of the various ways she could contact us She responded by acknowledging she did read the processing time but did not think it would take as longShe again stated she had been trying to contact a phone number she found somewhere online, and no one responded or answered. And since she needed the item soon, she again demanded that we cancel the orderOur customer service agent apologized for any confusion caused by that invalid number she dialed, and informed her again of all the different ways she can contact us and receive a response the same day Our agent informed her that her order was now being prepared to ship on Monday, the 6th of MarchAnd reminded her again of our cancellation policyShe replied threatening to sue and to contacted Revdex.com Our agent informed her again of our policies and where she can find them reminding her she was no longer able to cancel the order The customers order shipped and left our warehouse on 3/7/a shipping confirmation email was sent to the email she provided with her orderUSPS did confirm delivery of the item on 3/9/2017. *** It seems our our customer may not have read any of our policies prior to purchase or the processing time for the item Unfortunately, we are unable to change our policies simply because that is what one customer desiresAll our policies are enforced, and are easily accessible on our site Please contact us if you have any further questions or concerns.Sincerely,JayBela Customer Service Team***
I am a frequent online shopper and this was my first experience with Jaybela & I must admit that it has been the absolute worst experience of my life. I have tried contacting them on a daily basis I’ve emailed them and no response for the past month. I have also attempted to speak to a live chat “Jasmine” which is obviously a robot and still no reply. I placed an order December 13, 2018 for a dress I wanted to wear for New Year’s Eve. I paid $102.64 also paid the $30 for expedited shipping. I am furious and completely disgusted by this experience & customer service. I will not hesitate to take matters into my own hands. If I could give a 0 satisfaction review I would.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank You for your help!
Hi. Thank you for your recent order. We do regret that hear our customer experienced a malfunction to their wardrobe. We do stand behind the quality of all our items. Our items do undergo strict quality control. They are inspected in our quality control department when...
the shipments arrive; and again by our shipping department once they are processed for shipping. If an item is received damaged, we do quickly replace the item for our customers. Unfortunately, once an item has been worn, we are not liable for what may occur since many situations can contribute to causing damage to an article of clothing. The item was not received by the customer in that condition.The damage occurred after the item was worn. Although, the item was damaged while being worn, we still offered the customer to exchange the item or receive a replacement, but they only wanted a full refund. Our Return Policy which is posted on our website, does state only a replacement or store credit will be issued if a defective item is received by a customer. This item was not received defective by the customer; it was in perfect condition and damaged while being worn. Nevertheless, we tried working with the customer but they were not willing to accept our options.
Customer placed order on October 9th. The customer ordered one of our pre-order items which is clearly specified in the listing of the item on our website. It also informs the customer that it can take between an estimated 5 to 15 business days to process that item. The processing time does not...
include the delivery time. It seems our customer did not read that information and was also not aware the processing time does not include the delivery time, customer somehow believed she would have her order within 5 days which is incorrect. Our ready to ship items are not even delivered within 5 days unless Express Delivery is selected. Our shipping terms and all relevant information is found throughout our various information pages on our site. We informed customer several times that the item she purchased was a pre-order item. She requested to cancel the order in one occasion, unfortunately, once an order has been placed, we are unable to cancel since the order is being processed. We informed our customer she could return the item in accordance to our Return Policy if she preferred. Customers order shipped on 10/31/2017 within the estimated processing time indicated for that item: [redacted]She received the item and is in her possession.
Customer placed order on October 9thThe customer ordered one of our pre-order items which is clearly specified in the listing of the item on our websiteIt also informs the customer that it can take between an estimated to business days to process that itemThe processing time does not include the delivery timeIt seems our customer did not read that information and was also not aware the processing time does not include the delivery time, customer somehow believed she would have her order within days which is incorrect Our ready to ship items are not even delivered within days unless Express Delivery is selectedOur shipping terms and all relevant information is found throughout our various information pages on our site We informed customer several times that the item she purchased was a pre-order itemShe requested to cancel the order in one occasion, unfortunately, once an order has been placed, we are unable to cancel since the order is being processedWe informed our customer she could return the item in accordance to our Return Policy if she preferredCustomers order shipped on 10/31/within the estimated processing time indicated for that item: [redacted] She received the item and is in her possession
I am not pleased with the customer service, but the item did come (much later than they initially stated)I still find the company inept.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Customer placed order on November 22ndOrder shipped on November 30th via USPSCustomer was informed Tracking can take up to business days to update tracking during these high peak dates. Customer did contact us after that time and informed us tracking was still not updating. A case
was opened with USPS, we were informed it could take several days to obtain any updatesWe informed our customer that we would contact her as soon as we had an updateand if the package was not located within business days, we would issue a full refund since we were unable to re-ship the item because it had since sold out. Unfortunately, as of this date, the package has still not been located but the customer did receive a full refund from us issued on December 11th
Customer placed order on 11/1. The item the customer ordered clearly states under the description it may take between an estimated to business days to processThis information is also found throughout our site, under Shipping, Store FAQs etcBusiness days do not include holidays or
weekendsCustomer contacted our customer service representatives almost every day to obtain the statusEvery time the same information was repeated to the customer. It seems at one point, the customer misunderstood one of our agents in regards to the processing time and she believed her order would reach her within to business days from the date her order was placed, which was entirely incorrect. We repeated the same information in regards to the processing time, etc, but customer did not seem to understand and threatened to open a Revdex.com claim. The order shipped on 11/and was confirmed delivered to the customer: ***It was shipped within the time frame provided for that item
I am rejecting this response because:I sent a chat before I ordered and asked if I would order how long it take the purchase I was only told to after I made the purchase which was negligent on the company's part Had I knew it would take that much time I would have ordered it sooner or had the item expressed
Customer placed the order on February 22, The item the customer ordered has a processing time of to business days This information is provided in the description of the item, which is found under the area where the color and size are chosen Our Shipping
page and our Store Faq's page also provide the same processing time of to business days We will include the paragraph from our Shipping and Store Faqs page below: Store Faq's: When can I expect to receive my order?Some of the items from our Women's Collection will ship within our standard processing time of 1-business days, while other items may take approximately to business days to process If you need your item by close upcoming specific date, please contact us before placing your order to assure delivery by the requested date Shipping: When can I expect to receive my order?Our order processing time is 1-business daysOnce shipped, domestic orders take anywhere from 2-business days to arrive to your doorInternational shipping times vary anywhere from and weeks.Please note, some items from our Women's Collection may take approximately to business days to ship to youThe processing time for each item can be found in the Description area of each listingIf you need your item by a specific date, please contact us before placing your order to assure delivery by the requested date.On February 27th, the customer contacted our customer service department She sent two emails In the first email she simply requested to cancel her order In the second email immediately following the first, she was wondering why she had not received her order, and she wanted to have it shipped overnight Our customer service agent responded to the first email informing our customer of our cancellation policy She never replied to that emailFor the second email, our customer service agent informed our customer her order was being processed and reminded her of the processing time and where she could find it She was provided with a shipping estimate at that time as well Customer never responded to that email either. On March 2nd, the customer contacted us again via our online chat serviceCustomer again requested to have her order cancelled because she stated she was trying to call a phone number she found online for JayBela and no one respondedJayBela does not have a customer service telephone number, therefore, she would not receive a responseIf she would have emailed us or contacted us via our online chat, she would have received a response promptly Our customer service department responded to the email and reminded her of our cancellation policy and of the processing time for the item We also informed her that we did not have a telephone number and we informed her of the various ways she could contact us She responded by acknowledging she did read the processing time but did not think it would take as longShe again stated she had been trying to contact a phone number she found somewhere online, and no one responded or answered. And since she needed the item soon, she again demanded that we cancel the orderOur customer service agent apologized for any confusion caused by that invalid number she dialed, and informed her again of all the different ways she can contact us and receive a response the same day Our agent informed her that her order was now being prepared to ship on Monday, the 6th of MarchAnd reminded her again of our cancellation policyShe replied threatening to sue and to contacted Revdex.com Our agent informed her again of our policies and where she can find them reminding her she was no longer able to cancel the order The customers order shipped and left our warehouse on 3/7/a shipping confirmation email was sent to the email she provided with her orderUSPS did confirm delivery of the item on 3/9/2017. *** It seems our our customer may not have read any of our policies prior to purchase or the processing time for the item Unfortunately, we are unable to change our policies simply because that is what one customer desiresAll our policies are enforced, and are easily accessible on our site Please contact us if you have any further questions or concerns.Sincerely,JayBela Customer Service Team***
I am a frequent online shopper and this was my first experience with Jaybela & I must admit that it has been the absolute worst experience of my life. I have tried contacting them on a daily basis I’ve emailed them and no response for the past month. I have also attempted to speak to a live chat “Jasmine” which is obviously a robot and still no reply. I placed an order December 13, 2018 for a dress I wanted to wear for New Year’s Eve. I paid $102.64 also paid the $30 for expedited shipping. I am furious and completely disgusted by this experience & customer service. I will not hesitate to take matters into my own hands. If I could give a 0 satisfaction review I would.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank You for your help!
Hi. Thank you for your recent order. We do regret that hear our customer experienced a malfunction to their wardrobe. We do stand behind the quality of all our items. Our items do undergo strict quality control. They are inspected in our quality control department when...
the shipments arrive; and again by our shipping department once they are processed for shipping. If an item is received damaged, we do quickly replace the item for our customers. Unfortunately, once an item has been worn, we are not liable for what may occur since many situations can contribute to causing damage to an article of clothing. The item was not received by the customer in that condition.The damage occurred after the item was worn. Although, the item was damaged while being worn, we still offered the customer to exchange the item or receive a replacement, but they only wanted a full refund. Our Return Policy which is posted on our website, does state only a replacement or store credit will be issued if a defective item is received by a customer. This item was not received defective by the customer; it was in perfect condition and damaged while being worn. Nevertheless, we tried working with the customer but they were not willing to accept our options.
Customer placed order on October 9th. The customer ordered one of our pre-order items which is clearly specified in the listing of the item on our website. It also informs the customer that it can take between an estimated 5 to 15 business days to process that item. The processing time does not...
include the delivery time. It seems our customer did not read that information and was also not aware the processing time does not include the delivery time, customer somehow believed she would have her order within 5 days which is incorrect. Our ready to ship items are not even delivered within 5 days unless Express Delivery is selected. Our shipping terms and all relevant information is found throughout our various information pages on our site. We informed customer several times that the item she purchased was a pre-order item. She requested to cancel the order in one occasion, unfortunately, once an order has been placed, we are unable to cancel since the order is being processed. We informed our customer she could return the item in accordance to our Return Policy if she preferred. Customers order shipped on 10/31/2017 within the estimated processing time indicated for that item: [redacted]She received the item and is in her possession.