Since we bought our spec home from Jaymen Sept we have had nothing but problems with the house and its contentsGetting any sort of response is like pulling hens teeth to only be told "You are the homeowner nowDeal with it"Have sent in a review to this website before but alas have not seen it anywhere or been contacted about itSomething else swept under the carpet? Have our year inspection coming up today, August 10, Long list of things to be rectifiedBased upon previous history, will most likely be registering a complaint after this processNot expecting much satisfaction on our concerns
Initial Business Response / [redacted] (1000, 5, 2014/06/03) */ Mr and Mrs [redacted] purchased a Spec homeJayman spec homes are priced with special consideration from Jayman and our suppliersOne of the ways we get this special consideration is due to the fact that we will not have to change anything on the fileWe sell these homes as builtThe customer reviews the file and accepts the price and the home without any changes.In this case the model purchased was the same model as the showhomeOur showhome shows the fridge that comes with the Spec homeI other words Mr [redacted] saw the fridge prior to purchasing the homeJust the same, we did offer the have the fridge changedWith this change there are costs incurredThere are administartion and restocking charges that have to be paidThe customer would normally have to pay for these costsJayman has offered to incur these costs for Mr [redacted] provided he sends back the signed Change Agreement accepting the change to the purchase agreementAs of this date Mr [redacted] has not sent the paperwork after repeated requetsJayman has gone above and beyond to please this clientThank you
Initial Business Response / [redacted] (1000, 5, 2015/02/13) */ I firstly would like to thank you for being opened, honest and respectful throughout this difficult process [redacted] We strive to have everything go as planned with each home we buildFrom time to time we have hiccups during the building processThis is and Jayman deals with these things professionally and expeditiously without involving our clients to any great degreeWe understand there will be delay and days that we catch upThere will also be errors that require rectificationThese things can cause stress and anxiety for clients that have never been through a new home building processThere will be modifications to the construction schedule throughout the buildFor this reason we do not share our construction schedule with our clientsYou will see along with your purchase agreement you were given a tentative completion dateAs it is written in the consolidation agreement, this date is tentative and as it is written in the contract not a guarantee It makes clear to our buyers that the builder will provide notice in writing of the actual possession date days prior to possession I understand [redacted] and [redacted] made every effort to keep you informed of updates and what will happen next in the building processAlong with these update there were delays in the construction of your homeI realize expectations were set for the beginning of the next stepsThis is regrettable but not uncommon for delays to happen throughout the building process of a new home I understand [redacted] visited the home with [redacted] pointed out items that he deemed as requiring repair or changeMany of these items [redacted] agreed to change either because he felt it was not to our standard or to ensure customer satisfactionThe new home builders used the Workmanship and Materials Workbook as a guide for what is acceptable by the industry professionalsThis takes away the issues that come with individual subjective opinionsThe Home Builders Association sets standards that all builders will adhere toJayman adheres to all these standards and goes above and beyondWhile I understand some have an opinion of what is acceptable and not acceptable the standard we all follow is not set by each client but by the CHBAAt Jayman we do our best to accommodate each client as much as possible while still following the Jayman Way [redacted] We have all our homes turned over to our clients by the Site SuperintendentYou have requested that Jayman's Construction Manager (who did not build your home) turn your home over to youWhile this can be accommodated it is not our process and [redacted] is the best person to answer your questions and explain the functionality of the homeOur construction team works tirelessly for as many as hours a day days a weekThey are available Monday to FridayOur team is willing to accommodate your request to change the possession orientation to any day during the week and to have our Construction Manager present at the possession Walk through and Orientation Your request to have an inspector - We understand you would like to bring in an inspector to go through your homeHaving an inspection of your home is understandable as it may give you piece of mindPrior to your possession date your home will have passed all the required inspectionsYou will be given a certificate of possession once the home has passed all inspections and is acceptable to be turning overYou are welcome to have the home inspected yet again once you move inIt does not however change the date you take possession of your homeAlong with the purchase of your home you have a warranty programShould there be items that require attention we will be happy to take care of themWhether your inspection is done prior to or after possession is of no consequenceIf there are items that require attention they would be covered under your warranty program and would be taken care of after possessionOn possession day you will be taken through your home to review how to manage the operating systems and review of items completed on your preoccupancy deficiency list When building a new home, especially your first home, it can be difficult to know what to expectThere are stops and start, error that need to be fixed and unforeseen difficultiesMany clients do not expect these frustrations and therefore feel the process was stressfulThis is understandable and regrettable that you did not have an understanding of what is to be expected during a new home building process [redacted] I regret that this has not been your experience to this pointWe could have done a better job of making clear the expectations of the building processMy team and I will do our best to rectify any shortcomings on our part and will work to ensure we communicate what can be expected in the future In terms of compensation - if there is anything Jayman did or did not do that caused you out of pocket expenses please submit receipts to [redacted] @jayman.com and will be happy to look into itIf Jayman did not fulfil their obligations as set out in the purchase Agreement please bring these to my attention and I will have these corrected imediately It is and will always be my goal to have you happy with the quality and service from JaymanAll our customers are of great and equal value and as such I will work with you to ensure you are treated with the same respect and dignity as we treat all our valuable customers I look forward to finding a way to meeting your expectations while respecting our valuable employees time and effortsI know if we work together and work toward helping each other we will find a way to make it work for all Thank you once again for your email and please continue to keep open and respectful communication
Jayman did an excellent of the purchase process for our house in south Edmonton and we were very happy until we took possession DO NOT expect any type of service once you have taken possession of your house I have been fighting with them for the last months to have my month deficiencies corrected and now that they are finally coming for my year deficiencies they are not doing work that their service representative assured me that they would Do not believe anything that their employees say or expect management to follow through
Initial Business Response /* (1000, 5, 2015/08/04) */
On July 30th Jayman had our grader go back to the customers home and fix the final grade in the front yard as required by the CityThe Construction Administrator has been in contact with the customer on July 31stJayman's contractor
has requested a reinspection from the City of EdmontonThe customer was happy with our quick response to his concerns
Initial Consumer Rebuttal /* (2000, 7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks Revdex.com for giving importance to customer's welfareI have had hard times getting a resolution to my concerns/issues from Jayman having been passed on to several people but with your intervention, it was actioned/resolved very quickly
Your help is invaluable!
***
Initial Business Response /* (1000, 5, 2014/12/18) */
Contact Name and Title: *** ***-Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jayman.com
I had an opportunity to meet *** and *** at their home on Dec18thI had asked *** to forward me their Home
Inspection report on Dec16th so I could review and come prepared to address all of their concernsOn the 18th we were able to address the two major concerns which were the attic access and stair issuesBoth were fixed to the customers satisfactionMany other items were addressed on the 18th under the customer's supervision
We agreed with the homeowner that there would be some seasonal items which we committed to address on their one year service visit in May We also agreed there were several items which required skilled tradesman to address and a date the week of January 12th, was agreed upon
We are not happy that we have put this customer through this experience and hope that we can rectify all of their concerns to their satisfaction on Dec18th and the week of Jan12th,
Initial Business Response /* (1000, 5, 2014/09/25) */
Contact Name and Title: *** ***, Exec Asst
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jayman.com
Case # XXXXXXX
Jayman has completed the customer's front landscaping on September 25, at 1:p.mJayman called to
speak to *** *** who was not home at the timeSpoke with the gentleman of the home and he was satisfied with explanation and happy that the landscaping was finally completedHe will give the message to *** *** to call JaymanJayman will follow up with homeowner on September 30th if they have not called before thenJayman will not provide financial compensation
Initial Consumer Rebuttal /* (3000, 7, 2014/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Jayman's response above is not an accurate reflection of how the homeowner's feelBy no means was the co-homeowner satisfied with Ms***'s explanation on why there was such a long delay in landscaping and he was far from happyThis was an exaggeration on Ms***'s part, to which she has apologized for her misunderstanding
We are disappointed that Jayman would be satisfied with a rating of out of in terms of delivery and customer satisfactionThis rating came from Ms*** herself, yet she was reluctant to resolve the situation to the customer's contentWe were then contacted by Area Sales Manager *** *** attempting to explain the delay, but he failed to have the complete details of the situation and could not answer some of our questionsThe next day, we received a long email from Jason explaining the delay yet when we called him to discuss the email further, he did not bother to return our call
*** ***
O***
Initial Business Response /* (1000, 5, 2014/09/11) */
Sept11,
Revdex.com Case #: XXXXXXX
Response:
Jayman MasterBUILT has conducted three inspections on said propertyOne was done in June 2014, one in August and one in September Each inspection has revealed similar
issues
In Jayman MasterBUILT's literature and meetings with homeowners it is clear that maintenance of landscaping is the sole responsibility of the homeowner the day after installationWe do our best to assist each customer in educating them pertaining to as many issues in their home as possible, including landscaping maintenanceFor example watering, mowing, fertilizing, pet urine treatment, etcAs grass and trees are living things there are immediate and long term affects to neglectThese effects and results have never been an expectation of the builder to be responsible for
Having said that, our inspections have concluded that the initial installation by the landscaper was satisfactoryThe condition of the lawn is due to lack of maintenanceThe grass will not be replaced on the front yard
The overall condition of the lawn was bumpy, indicating post installation trafficRolling is not a specification in the landscaping contract nor was it charged or paid for by the homeownerAs a precaution it is important to note that after installation and during watering the grass and topsoil beneath will become saturated and very softThe weight of a foot will create an immediate depressionTherefore when homeowners are watering, it is advisable to limit walking on the lawn until it is dryWith a small amount of topsoil and seed, bumpy areas can be smoothed and restored
There has been settlement on the left side at the property line swale which occurred after installation and surveyor *** on Aug.21/13) and City approval (Job # XXXXXXXXX-XXX on Aug.27/13)Settlement issues are solely homeowner maintenance issuesThis is part of their City *** Surface Water Management responsibilityWith a small amount of fill these low spots can be raised and restored
The complaint concerning the tree is not accurateThree inspections have determined the tree is aliveThe two trees directly next door are the same species and in the same conditionAll three are aliveThe tree will not be replaced
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with their response *** As the second inspection I was there with *** which was done in June, if this was similar to the other two my grass would be fixed*** (I am not aware of any other inspection as I was not contacted) when it was doneBut of course, *** is no longer there, the same as the other people I have had to deal withWhen I met with *** at my house, he informed it was a mess and that it would for sure be taken care off.*** I talked to *** in August, as he was on the line as well when she called to say how sorry they are, and that when I came back from Vacation it would be fixed, and Jayman would have people there to supervise to ensure it is done properlySo this is two inspections where I Was told it was going to be done??? Then a 3rd guy, who is new to Jayman arrives at my house this week and files this report?? ***
When my grass was installed it was very poor grass *** it was also bumpy from them walking on it from the trades as my family knows betterIt has been there since day one of the installAll they had to do is look at my back grass and see that it is in perfect condition due to a proper job being completed.***
Final Business Response /* (4000, 9, 2014/09/24) */
We believe the results of our investigation is accurate based on the site inspections by all parties invlovledOur postition remains unchangedWe understand our decisions will not always meet expectations but landscaping by nature becomes the immediate resonsibility of each homeowner to protect and maintain
Final Consumer Response /* (4200, 11, 2014/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***For the to fix my front lawn we will do it ourselves ***
Initial Business Response /* (1000, 5, 2015/02/13) */
I firstly would like to thank you for being opened, honest and respectful throughout this difficult...
process.
[redacted]
[redacted]
We strive to have everything go as planned with each home we build. From time to time we have hiccups during the building process. This is normal and Jayman deals with these things professionally and expeditiously without involving our clients to any great degree. We understand there will be delay and days that we catch up. There will also be errors that require rectification. These things can cause stress and anxiety for clients that have never been through a new home building process. There will be modifications to the construction schedule throughout the build. For this reason we do not share our construction schedule with our clients. You will see along with your purchase agreement you were given a tentative completion date. As it is written in the consolidation agreement, this date is tentative and as it is written in the contract not a guarantee.
It makes clear to our buyers that the builder will provide notice in writing of the actual possession date 35 days prior to possession.
I understand [redacted] and [redacted] made every effort to keep you informed of updates and what will happen next in the building process. Along with these update there were delays in the construction of your home. I realize expectations were set for the beginning of the next steps. This is regrettable but not uncommon for delays to happen throughout the building process of a new home.
I understand [redacted] visited the home with [redacted] pointed out items that he deemed as requiring repair or change. Many of these items [redacted] agreed to change either because he felt it was not to our standard or to ensure customer satisfaction. The new home builders used the Workmanship and Materials Workbook as a guide for what is acceptable by the industry professionals. This takes away the issues that come with individual subjective opinions. The Home Builders Association sets standards that all builders will adhere to. Jayman adheres to all these standards and goes above and beyond. While I understand some have an opinion of what is acceptable and not acceptable the standard we all follow is not set by each client but by the CHBA. At Jayman we do our best to accommodate each client as much as possible while still following the Jayman Way. [redacted]
We have all our homes turned over to our clients by the Site Superintendent. You have requested that Jayman's Construction Manager (who did not build your home) turn your home over to you. While this can be accommodated it is not our process and [redacted] is the best person to answer your questions and explain the functionality of the home. Our construction team works tirelessly for as many as 12 hours a day 5 days a week. They are available Monday to Friday. Our team is willing to accommodate your request to change the possession orientation to any day during the week and to have our Construction Manager present at the possession Walk through and Orientation.
Your request to have an inspector - We understand you would like to bring in an inspector to go through your home. Having an inspection of your home is understandable as it may give you piece of mind. Prior to your possession date your home will have passed all the required inspections. You will be given a certificate of possession once the home has passed all inspections and is acceptable to be turning over. You are welcome to have the home inspected yet again once you move in. It does not however change the date you take possession of your home. Along with the purchase of your home you have a warranty program. Should there be items that require attention we will be happy to take care of them. Whether your inspection is done prior to or after possession is of no consequence. If there are items that require attention they would be covered under your warranty program and would be taken care of after possession. On possession day you will be taken through your home to review how to manage the operating systems and review of items completed on your preoccupancy deficiency list.
When building a new home, especially your first home, it can be difficult to know what to expect. There are stops and start, error that need to be fixed and unforeseen difficulties. Many clients do not expect these frustrations and therefore feel the process was stressful. This is understandable and regrettable that you did not have an understanding of what is to be expected during a new home building process.
[redacted] I regret that this has not been your experience to this point. We could have done a better job of making clear the expectations of the building process. My team and I will do our best to rectify any shortcomings on our part and will work to ensure we communicate what can be expected in the future.
In terms of compensation - if there is anything Jayman did or did not do that caused you out of pocket expenses please submit receipts to [redacted]@jayman.com and will be happy to look into it. If Jayman did not fulfil their obligations as set out in the purchase Agreement please bring these to my attention and I will have these corrected imediately.
It is and will always be my goal to have you happy with the quality and service from Jayman. All our customers are of great and equal value and as such I will work with you to ensure you are treated with the same respect and dignity as we treat all our valuable customers.
I look forward to finding a way to meeting your expectations while respecting our valuable employees time and efforts. I know if we work together and work toward helping each other we will find a way to make it work for all.
Thank you once again for your email and please continue to keep open and respectful communication .
Initial Business Response /* (1000, 8, 2014/07/14) */
Re Do Final Grade - this was completed on June 27th and sent to the city for approval.
The Site Superintendent has called the customer and has explained that we need to wait for approval.
Emails to Head office - we received two...
emails - June 16th and June 24th. On June 24th we responded that Construction was to be in contact with [redacted] once we had confirmation of the date that the final grade would be completed, weather permitting. We apologize for any oversight in the delay in responding to the email. [redacted]
Deposit - Jayman confirms that the deposit will be reimbursed once the front landscape has been completed, we have proof of Final Grade and inspected in accordance with the guidelines set out by developer of the community.
Initial Consumer Rebuttal /* (3000, 10, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once the final grade has been passed [redacted] approved by the city then I will close the case.
Final Consumer Response /* (3000, 16, 2014/09/15) */
This is pertaining to case file XXXXXX. I would like this case reopened as I have not yet received my final grade certificate after jayman re-patched areas for my final grade. We contacted them 6 weeks after it was re-patched and the superintendent said he was going to call the city that day. [redacted] It had been almost 3 months now and I would like to know when this will be rectified. I purchased the house in November 2012 and I had the final grade initially done from a 3rd party on October 2013 and because jayman forgot to connect the sump pump to the city it failed and jayman told me that they would take care of the cost to have my final grade redone. Its coming up on my 2 year time limit to have my landscape finished as they have my 2000 dollar deposit still and I'm not able to get that back until my landscape is done.
Final Business Response /* (4000, 18, 2014/09/22) */
I spoke with [redacted] the week of Sept.15th to update her on the final grade items we were currently working on resolving. Due to the inconvienience we have caused we will be returning the deposit right away. I let [redacted] know that we will continue working on the outstanding items over the next weeks until we resolve them. There will be no time limit on our completion at this point as one of the items requires city approvals.
Initial Business Response /* (1000, 5, 2015/04/21) */
Thank you,
I appreciate why you are questioning the change. You are correct in that we could have informed you of the required change sooner. I do not know why this wasn't communicated when we discovered it but it doesn't changed the...
fact that it is a requirement.
It seems this change has not been thoroughly explained to you. The parking pad was not mistakenly built smaller than 20' x20'. When our team reviewed the plot plan with you we had not yet applied for a building permit therefore did not know the pad would require alteration.
Our contract states we will comply with all building codes and regulations.
One of those regulations is that the pad must stay within the building pocket. The pad cannot be built outside the pocket of the home. We cannot offset the pad. In this case it is not that we did not have the room between the two properties as you stated it was an issue of staying within the pocket of the home.
It is in our best interest to do what we can to make our customers happy. We did not change the pad size for any other reason than to follow what was required.
Jayman has followed the requirements of the city and while I understand your disappointment there is little Jayman can do to overcome this issue.
Thanks
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As we stated in our complaint. When we reviewed the plot plan, it said the garage pad will be 22'x20' . And you never once communicated that you have not yet applied for a permit and there is a risk that the garage can be smaller. You misrepresented the terms in the contract. The fact that you failed to consider the city's by laws is your mistake. You promised a product that you were not able to deliver and you refuse to admit fault. We do not accept this answer.
The bottom line is, we have a signed contract and a copy of the plot plan that we agreed on. Since you can not deliver the product you promised, we are asking for a monetary compensation OF $3000.
Final Business Response /* (4000, 9, 2015/04/29) */
Thank you for your time and understanding. You mention in your response that we may have misrepresented the terms of the contract. I would like to address this in signed 2012 Fit and Finish specification document under general notes. I the second paragraph it states " All construction shall meet or exceed the Alberta Residential Building Code Standards. Due to on site conditions and procedures, plan dimensions can vary within reasonable limits while still exceeding building code requirement for residential construction. This document is part of the agreement that has been signed on November 12 2012 by the client and the witness.
As stated with the supporting documents in The Alberta Government Service Land Titles Office Title [redacted] Sub section D,
It states that the tile owner will not build, erect or maintain nor permit or suffer to be built, erected or maintain upon the right-of-way any building or structure.
As you can see this revision was made to comply with code and the client signed an agreement that explains that this reasonable revision was acceptable and accepted in the terms of the contract.
While we regret the revision had to be made, it was unavoidable and within the rights of the builder to change.
Bought my Jayman house in 2013, I picked Jayman because I was hoping to live in a "Quality" house. [redacted] M family change from feeling exciting to felt frustration just after few weeks just by watching the team whole built the house and we didn't even want to go look at it anymore. We saw other house built by 3 peoples but mine always only 2 and too bad, the one in charge has only one hand and the other young guy sit in the car most the time. I request to speak to the superintendent but the sales lady said I could only see him on the walk through day.
Due to the process so slow, the windows had to sit outside instead of inside the garage just like the other house, then 4 windows were cracked when we moved in.
We finally moved in September, and found different mistakes and problems such as the water taps on the second were wrong, the furnace was not working properly, the gas stove was leaking, the wall was not straight, crack concrete in the basement and the sidewalk.
Just after the first winter, that's about 6-7 months of the house, the concrete on the driveway and at the entrance of the garage started to crack. Contacted the service guy, of course, it is normal for them, with every control joint cracked from top to bottom, small little rocks come off everytime I wash the driveway. I checked with the guys who did the other house driveway also said it is very bad job for that short period of time. I also found information from the internet saying "In most cases, spalled concrete is caused by poor finishing and the use of water on the surface to aid in the finishing process. Excess water and overfinishing create a weak surface that can't handle freeze-thaw expansion and contraction."
Anyway, I email to the Superintendent now is the service manager and he reply me that "The very minor blemishes are too minor for repair. The cause is from salt and freeze thaw cycles. Keeping it sealed every year and cleaned of salt will help keep your driveway in good condition."
I would love to seal it if it is a good work, but I will not seal this garbage work to cover Jayman's mistake. That's explain the quality stand which Jayman stand for is not what we are hoping for.
On the other hand, my patio window frame build up about 7 inches high ice in the winter, of course, both the service guy and superintendent said it is normal for winter"condensation", so, I bought a dehumidifier put right beside it and my house was kept at 26% humidity and problem still exit and nothing improve at all, so the service guy at that time said he will take the siding off to check it in the summer. But too bad, he quit. and the new guy said that he has to wait till he see it in the next winter to decide what to do.
Have to mention this, it is the third guys for the service job already, the 2 before were let go and quit. and seem like the third guy gone too, because he suppose to come back to fix my bonus room window but never show up, reply email or phone call. And even I emailed to the service manager, he didn't answer.
For the bonus room window, it close unevenly, so All weather window checked it and blamed the frame not level, so, the service guy fixed the level, but still not close properly and found the window's spring installed wrong. So, the service guy said he will contact All weather window. then I wait and wait for about 3 months, no response from anyone from All weather window of the Jayman Golden Key service guy, so I called All weather window, and she said they didn't install the window, is Jayman's contractor did it, so they can't fix it. Really....thanks for Jayman's Quality built!
On the other hand, I saw 3 houses just have their driveway redo, and my next next door also a Jayman's house, the owner said my driverway even worse than his, but his one already got redo 3 times already. He said he contact the lawyer, TV and contact the top peoples from Jayman. And again the service manager didn't answer why my one can't redo while others can.
There are many things about Jayman's service make us frustrated, such as almost 2 hours late for the one year warranty appointment because he has 2 angry customers stopped him. No reply, make excuse....
My family are totally regret to buy from Jayman, and believed everyone in this company, totally disappointed.
Hope anyone plan to buy a house to more search!! Good luck!
P.S, Jayman finally patched the garage floor, so it has 2 different colour now. The worse thing is the service manage sound like do me a favour!! Really Bad!!
Initial Business Response /* (1000, 5, 2014/02/24) */
the First issue,
We have installed the Pre-cast Steps to meet all standards including those set forth by the manufacturer. No further action will be taken
Second Issue
The homeowners have signed their Certificate of Possession...
acknowledging that they have inspected the house thoroughly of both inside and outside of the house and signed acknowledging this. Homeowners have also signed were under Section 20 (these specifications take precedence over the standard plans and brochures.Changes or extras signed by both Jayman and the purchaser will take precedence over these specifiactions. if any problems arise with the supply of products listed in these specifications, Jayman reserves the sole right to substitute for equal or similar materials or products.
the
there will be no further action on this issue as well
Initial Consumer Rebuttal /* (3000, 7, 2014/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
So now Jayman has refused to fix the front step that slopes toward the house. I have pictures that clearly indicate the slope, using a level. As well, when I wash the steps in the summer, the water sits on the steps next to the house for 2 hours before it dries (it does not drain away). This is not normal, nor appealing, nor safe when it comes to ice. [redacted]
Jayman is also refusing to give me the paint trim I was promised because it was a verbal promise by the sales person. [redacted] Jayman has stated that their contract allows them to make changes without even contacting the homeowner[redacted]
Initial Business Response /* (1000, 6, 2014/06/27) */
Grading - Jayman did contact our grading company to expedite the deficiencies with the grading. The graders were on site on June 26th and we have received Rough Grade Approval from the City of Edmonton on June 26th. The customers can...
now proceed with their Final Grade.
Deposit - Jayman confirms that they will reimburse the customer their deposit once the front landscaping has been completed in accordance with the guidelines set out by the Developer of the community.
[redacted]
Carpet near 2nd bathroom - Our Service and Warranty Manager met with the home owner on June 27th to resolve the carpet issue.
Initial Consumer Rebuttal /* (3000, 11, 2014/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no excuse for putting off the work that should have been done last year. [redacted]
[redacted]g.
Initial Business Response /* (1000, 5, 2014/06/03) */
Mr and Mrs [redacted] purchased a Spec home. Jayman spec homes are priced with special consideration from Jayman and our suppliers. One of the ways we get this special consideration is due to the fact that we will not have to change anything...
on the file. We sell these homes as built. The customer reviews the file and accepts the price and the home without any changes.In this case the model purchased was the same model as the showhome. Our showhome shows the fridge that comes with the Spec home. I other words Mr. [redacted] saw the fridge prior to purchasing the home. Just the same, we did offer the have the fridge changed. With this change there are costs incurred. There are administartion and restocking charges that have to be paid. The customer would normally have to pay for these costs. Jayman has offered to incur these costs for Mr. [redacted] provided he sends back the signed Change Agreement accepting the change to the purchase agreement. As of this date Mr. [redacted] has not sent the paperwork after repeated requets. Jayman has gone above and beyond to please this client. Thank you
Initial Business Response /* (1000, 5, 2015/01/16) */
I had an opportunity to meet with [redacted] on January 14th to review the progress of their two month service work. I wanted to ensure that the warrantable work they submitted was being looked after and the trades were keeping their...
schedule. I was able to resolve a glass railing concern to [redacted]'s satisfaction as well as her drywall repair items. [redacted] was very helpful in clearly pointing out the four areas of drywall repair she expected us to complete at this time.
We resolved the miscommunication that was occurring with the trades and they have since been attending their appointments in a timely manner. We have made sure the communication lines have been open between us and the homeowners. We have not been perfect but I believe we are on the right track.
In our long experience, the degree of drywall repairs being done are minor enough to not disturb the homeowner's normal routine. These types of repair are common in residential home construction and are considered minor. The daily prep work and cleaning procedures keep any dust and dirt to a bare minimum. Once the painting is complete we normally send in a cleaner to do a final once over for the customer.
From the customer's original submitted two month service list, 21 of 26 items are complete (drywall and painting items are in process due to nature of work); 3 of 26 items are seasonal and will be completed at the July year end service visit; 2 of 26 items are scheduled for February 2015 due to product lead time (glass) and trade reschedule. We started the two month appointment on January 5th.
We certainly do not like to hear of our customer having incomplete or non working items when they move in, but now that the two month service is nearly complete we hope the customer's concerns have been dealt with and they will be able to continue to enjoy their home until we see them at their one year service appointment.
Since we bought our spec home from Jaymen Sept 2014 we have had nothing but problems with the house and its contents. Getting any sort of response is like pulling hens teeth to only be told "You are the homeowner now. Deal with it". Have sent in a review to this website before but alas have not seen it anywhere or been contacted about it. Something else swept under the carpet? Have our 1 year inspection coming up today, August 10, 2015. Long list of things to be rectified. Based upon previous history, will most likely be registering a complaint after this process. Not expecting much satisfaction on our concerns.
Initial Business Response /* (1000, 5, 2014/03/21) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@jayman.com
Thank you for bringing this to our attention. We will investigate and if an error has been made we will correct it. We will...
either refunding $1126 or repainting the home.
Thank you
Since we bought our spec home from Jaymen Sept we have had nothing but problems with the house and its contentsGetting any sort of response is like pulling hens teeth to only be told "You are the homeowner nowDeal with it"Have sent in a review to this website before but alas have not seen it anywhere or been contacted about itSomething else swept under the carpet? Have our year inspection coming up today, August 10, Long list of things to be rectifiedBased upon previous history, will most likely be registering a complaint after this processNot expecting much satisfaction on our concerns
Initial Business Response / [redacted] (1000, 5, 2014/06/03) */ Mr and Mrs [redacted] purchased a Spec homeJayman spec homes are priced with special consideration from Jayman and our suppliersOne of the ways we get this special consideration is due to the fact that we will not have to change anything on the fileWe sell these homes as builtThe customer reviews the file and accepts the price and the home without any changes.In this case the model purchased was the same model as the showhomeOur showhome shows the fridge that comes with the Spec homeI other words Mr [redacted] saw the fridge prior to purchasing the homeJust the same, we did offer the have the fridge changedWith this change there are costs incurredThere are administartion and restocking charges that have to be paidThe customer would normally have to pay for these costsJayman has offered to incur these costs for Mr [redacted] provided he sends back the signed Change Agreement accepting the change to the purchase agreementAs of this date Mr [redacted] has not sent the paperwork after repeated requetsJayman has gone above and beyond to please this clientThank you
Initial Business Response / [redacted] (1000, 5, 2015/02/13) */ I firstly would like to thank you for being opened, honest and respectful throughout this difficult process [redacted] We strive to have everything go as planned with each home we buildFrom time to time we have hiccups during the building processThis is and Jayman deals with these things professionally and expeditiously without involving our clients to any great degreeWe understand there will be delay and days that we catch upThere will also be errors that require rectificationThese things can cause stress and anxiety for clients that have never been through a new home building processThere will be modifications to the construction schedule throughout the buildFor this reason we do not share our construction schedule with our clientsYou will see along with your purchase agreement you were given a tentative completion dateAs it is written in the consolidation agreement, this date is tentative and as it is written in the contract not a guarantee It makes clear to our buyers that the builder will provide notice in writing of the actual possession date days prior to possession I understand [redacted] and [redacted] made every effort to keep you informed of updates and what will happen next in the building processAlong with these update there were delays in the construction of your homeI realize expectations were set for the beginning of the next stepsThis is regrettable but not uncommon for delays to happen throughout the building process of a new home I understand [redacted] visited the home with [redacted] pointed out items that he deemed as requiring repair or changeMany of these items [redacted] agreed to change either because he felt it was not to our standard or to ensure customer satisfactionThe new home builders used the Workmanship and Materials Workbook as a guide for what is acceptable by the industry professionalsThis takes away the issues that come with individual subjective opinionsThe Home Builders Association sets standards that all builders will adhere toJayman adheres to all these standards and goes above and beyondWhile I understand some have an opinion of what is acceptable and not acceptable the standard we all follow is not set by each client but by the CHBAAt Jayman we do our best to accommodate each client as much as possible while still following the Jayman Way [redacted] We have all our homes turned over to our clients by the Site SuperintendentYou have requested that Jayman's Construction Manager (who did not build your home) turn your home over to youWhile this can be accommodated it is not our process and [redacted] is the best person to answer your questions and explain the functionality of the homeOur construction team works tirelessly for as many as hours a day days a weekThey are available Monday to FridayOur team is willing to accommodate your request to change the possession orientation to any day during the week and to have our Construction Manager present at the possession Walk through and Orientation Your request to have an inspector - We understand you would like to bring in an inspector to go through your homeHaving an inspection of your home is understandable as it may give you piece of mindPrior to your possession date your home will have passed all the required inspectionsYou will be given a certificate of possession once the home has passed all inspections and is acceptable to be turning overYou are welcome to have the home inspected yet again once you move inIt does not however change the date you take possession of your homeAlong with the purchase of your home you have a warranty programShould there be items that require attention we will be happy to take care of themWhether your inspection is done prior to or after possession is of no consequenceIf there are items that require attention they would be covered under your warranty program and would be taken care of after possessionOn possession day you will be taken through your home to review how to manage the operating systems and review of items completed on your preoccupancy deficiency list When building a new home, especially your first home, it can be difficult to know what to expectThere are stops and start, error that need to be fixed and unforeseen difficultiesMany clients do not expect these frustrations and therefore feel the process was stressfulThis is understandable and regrettable that you did not have an understanding of what is to be expected during a new home building process [redacted] I regret that this has not been your experience to this pointWe could have done a better job of making clear the expectations of the building processMy team and I will do our best to rectify any shortcomings on our part and will work to ensure we communicate what can be expected in the future In terms of compensation - if there is anything Jayman did or did not do that caused you out of pocket expenses please submit receipts to [redacted] @jayman.com and will be happy to look into itIf Jayman did not fulfil their obligations as set out in the purchase Agreement please bring these to my attention and I will have these corrected imediately It is and will always be my goal to have you happy with the quality and service from JaymanAll our customers are of great and equal value and as such I will work with you to ensure you are treated with the same respect and dignity as we treat all our valuable customers I look forward to finding a way to meeting your expectations while respecting our valuable employees time and effortsI know if we work together and work toward helping each other we will find a way to make it work for all Thank you once again for your email and please continue to keep open and respectful communication
Jayman did an excellent of the purchase process for our house in south Edmonton and we were very happy until we took possession DO NOT expect any type of service once you have taken possession of your house I have been fighting with them for the last months to have my month deficiencies corrected and now that they are finally coming for my year deficiencies they are not doing work that their service representative assured me that they would Do not believe anything that their employees say or expect management to follow through
Initial Business Response /* (1000, 5, 2015/08/04) */
On July 30th Jayman had our grader go back to the customers home and fix the final grade in the front yard as required by the CityThe Construction Administrator has been in contact with the customer on July 31stJayman's contractor
has requested a reinspection from the City of EdmontonThe customer was happy with our quick response to his concerns
Initial Consumer Rebuttal /* (2000, 7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks Revdex.com for giving importance to customer's welfareI have had hard times getting a resolution to my concerns/issues from Jayman having been passed on to several people but with your intervention, it was actioned/resolved very quickly
Your help is invaluable!
***
Initial Business Response /* (1000, 5, 2014/12/18) */
Contact Name and Title: *** ***-Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jayman.com
I had an opportunity to meet *** and *** at their home on Dec18thI had asked *** to forward me their Home
Inspection report on Dec16th so I could review and come prepared to address all of their concernsOn the 18th we were able to address the two major concerns which were the attic access and stair issuesBoth were fixed to the customers satisfactionMany other items were addressed on the 18th under the customer's supervision
We agreed with the homeowner that there would be some seasonal items which we committed to address on their one year service visit in May We also agreed there were several items which required skilled tradesman to address and a date the week of January 12th, was agreed upon
We are not happy that we have put this customer through this experience and hope that we can rectify all of their concerns to their satisfaction on Dec18th and the week of Jan12th,
Initial Business Response /* (1000, 5, 2014/09/25) */
Contact Name and Title: *** ***, Exec Asst
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jayman.com
Case # XXXXXXX
Jayman has completed the customer's front landscaping on September 25, at 1:p.mJayman called to
speak to *** *** who was not home at the timeSpoke with the gentleman of the home and he was satisfied with explanation and happy that the landscaping was finally completedHe will give the message to *** *** to call JaymanJayman will follow up with homeowner on September 30th if they have not called before thenJayman will not provide financial compensation
Initial Consumer Rebuttal /* (3000, 7, 2014/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Jayman's response above is not an accurate reflection of how the homeowner's feelBy no means was the co-homeowner satisfied with Ms***'s explanation on why there was such a long delay in landscaping and he was far from happyThis was an exaggeration on Ms***'s part, to which she has apologized for her misunderstanding
We are disappointed that Jayman would be satisfied with a rating of out of in terms of delivery and customer satisfactionThis rating came from Ms*** herself, yet she was reluctant to resolve the situation to the customer's contentWe were then contacted by Area Sales Manager *** *** attempting to explain the delay, but he failed to have the complete details of the situation and could not answer some of our questionsThe next day, we received a long email from Jason explaining the delay yet when we called him to discuss the email further, he did not bother to return our call
*** ***
O***
Initial Business Response /* (1000, 5, 2014/09/11) */
Sept11,
Revdex.com Case #: XXXXXXX
Response:
Jayman MasterBUILT has conducted three inspections on said propertyOne was done in June 2014, one in August and one in September Each inspection has revealed similar
issues
In Jayman MasterBUILT's literature and meetings with homeowners it is clear that maintenance of landscaping is the sole responsibility of the homeowner the day after installationWe do our best to assist each customer in educating them pertaining to as many issues in their home as possible, including landscaping maintenanceFor example watering, mowing, fertilizing, pet urine treatment, etcAs grass and trees are living things there are immediate and long term affects to neglectThese effects and results have never been an expectation of the builder to be responsible for
Having said that, our inspections have concluded that the initial installation by the landscaper was satisfactoryThe condition of the lawn is due to lack of maintenanceThe grass will not be replaced on the front yard
The overall condition of the lawn was bumpy, indicating post installation trafficRolling is not a specification in the landscaping contract nor was it charged or paid for by the homeownerAs a precaution it is important to note that after installation and during watering the grass and topsoil beneath will become saturated and very softThe weight of a foot will create an immediate depressionTherefore when homeowners are watering, it is advisable to limit walking on the lawn until it is dryWith a small amount of topsoil and seed, bumpy areas can be smoothed and restored
There has been settlement on the left side at the property line swale which occurred after installation and surveyor *** on Aug.21/13) and City approval (Job # XXXXXXXXX-XXX on Aug.27/13)Settlement issues are solely homeowner maintenance issuesThis is part of their City *** Surface Water Management responsibilityWith a small amount of fill these low spots can be raised and restored
The complaint concerning the tree is not accurateThree inspections have determined the tree is aliveThe two trees directly next door are the same species and in the same conditionAll three are aliveThe tree will not be replaced
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with their response *** As the second inspection I was there with *** which was done in June, if this was similar to the other two my grass would be fixed*** (I am not aware of any other inspection as I was not contacted) when it was doneBut of course, *** is no longer there, the same as the other people I have had to deal withWhen I met with *** at my house, he informed it was a mess and that it would for sure be taken care off.*** I talked to *** in August, as he was on the line as well when she called to say how sorry they are, and that when I came back from Vacation it would be fixed, and Jayman would have people there to supervise to ensure it is done properlySo this is two inspections where I Was told it was going to be done??? Then a 3rd guy, who is new to Jayman arrives at my house this week and files this report?? ***
When my grass was installed it was very poor grass *** it was also bumpy from them walking on it from the trades as my family knows betterIt has been there since day one of the installAll they had to do is look at my back grass and see that it is in perfect condition due to a proper job being completed.***
Final Business Response /* (4000, 9, 2014/09/24) */
We believe the results of our investigation is accurate based on the site inspections by all parties invlovledOur postition remains unchangedWe understand our decisions will not always meet expectations but landscaping by nature becomes the immediate resonsibility of each homeowner to protect and maintain
Final Consumer Response /* (4200, 11, 2014/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***For the to fix my front lawn we will do it ourselves ***
Initial Business Response /* (1000, 5, 2015/02/13) */
I firstly would like to thank you for being opened, honest and respectful throughout this difficult...
process.
[redacted]
[redacted]
We strive to have everything go as planned with each home we build. From time to time we have hiccups during the building process. This is normal and Jayman deals with these things professionally and expeditiously without involving our clients to any great degree. We understand there will be delay and days that we catch up. There will also be errors that require rectification. These things can cause stress and anxiety for clients that have never been through a new home building process. There will be modifications to the construction schedule throughout the build. For this reason we do not share our construction schedule with our clients. You will see along with your purchase agreement you were given a tentative completion date. As it is written in the consolidation agreement, this date is tentative and as it is written in the contract not a guarantee.
It makes clear to our buyers that the builder will provide notice in writing of the actual possession date 35 days prior to possession.
I understand [redacted] and [redacted] made every effort to keep you informed of updates and what will happen next in the building process. Along with these update there were delays in the construction of your home. I realize expectations were set for the beginning of the next steps. This is regrettable but not uncommon for delays to happen throughout the building process of a new home.
I understand [redacted] visited the home with [redacted] pointed out items that he deemed as requiring repair or change. Many of these items [redacted] agreed to change either because he felt it was not to our standard or to ensure customer satisfaction. The new home builders used the Workmanship and Materials Workbook as a guide for what is acceptable by the industry professionals. This takes away the issues that come with individual subjective opinions. The Home Builders Association sets standards that all builders will adhere to. Jayman adheres to all these standards and goes above and beyond. While I understand some have an opinion of what is acceptable and not acceptable the standard we all follow is not set by each client but by the CHBA. At Jayman we do our best to accommodate each client as much as possible while still following the Jayman Way. [redacted]
We have all our homes turned over to our clients by the Site Superintendent. You have requested that Jayman's Construction Manager (who did not build your home) turn your home over to you. While this can be accommodated it is not our process and [redacted] is the best person to answer your questions and explain the functionality of the home. Our construction team works tirelessly for as many as 12 hours a day 5 days a week. They are available Monday to Friday. Our team is willing to accommodate your request to change the possession orientation to any day during the week and to have our Construction Manager present at the possession Walk through and Orientation.
Your request to have an inspector - We understand you would like to bring in an inspector to go through your home. Having an inspection of your home is understandable as it may give you piece of mind. Prior to your possession date your home will have passed all the required inspections. You will be given a certificate of possession once the home has passed all inspections and is acceptable to be turning over. You are welcome to have the home inspected yet again once you move in. It does not however change the date you take possession of your home. Along with the purchase of your home you have a warranty program. Should there be items that require attention we will be happy to take care of them. Whether your inspection is done prior to or after possession is of no consequence. If there are items that require attention they would be covered under your warranty program and would be taken care of after possession. On possession day you will be taken through your home to review how to manage the operating systems and review of items completed on your preoccupancy deficiency list.
When building a new home, especially your first home, it can be difficult to know what to expect. There are stops and start, error that need to be fixed and unforeseen difficulties. Many clients do not expect these frustrations and therefore feel the process was stressful. This is understandable and regrettable that you did not have an understanding of what is to be expected during a new home building process.
[redacted] I regret that this has not been your experience to this point. We could have done a better job of making clear the expectations of the building process. My team and I will do our best to rectify any shortcomings on our part and will work to ensure we communicate what can be expected in the future.
In terms of compensation - if there is anything Jayman did or did not do that caused you out of pocket expenses please submit receipts to [redacted]@jayman.com and will be happy to look into it. If Jayman did not fulfil their obligations as set out in the purchase Agreement please bring these to my attention and I will have these corrected imediately.
It is and will always be my goal to have you happy with the quality and service from Jayman. All our customers are of great and equal value and as such I will work with you to ensure you are treated with the same respect and dignity as we treat all our valuable customers.
I look forward to finding a way to meeting your expectations while respecting our valuable employees time and efforts. I know if we work together and work toward helping each other we will find a way to make it work for all.
Thank you once again for your email and please continue to keep open and respectful communication .
Initial Business Response /* (1000, 8, 2014/07/14) */
Re Do Final Grade - this was completed on June 27th and sent to the city for approval.
The Site Superintendent has called the customer and has explained that we need to wait for approval.
Emails to Head office - we received two...
emails - June 16th and June 24th. On June 24th we responded that Construction was to be in contact with [redacted] once we had confirmation of the date that the final grade would be completed, weather permitting. We apologize for any oversight in the delay in responding to the email. [redacted]
Deposit - Jayman confirms that the deposit will be reimbursed once the front landscape has been completed, we have proof of Final Grade and inspected in accordance with the guidelines set out by developer of the community.
Initial Consumer Rebuttal /* (3000, 10, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once the final grade has been passed [redacted] approved by the city then I will close the case.
Final Consumer Response /* (3000, 16, 2014/09/15) */
This is pertaining to case file XXXXXX. I would like this case reopened as I have not yet received my final grade certificate after jayman re-patched areas for my final grade. We contacted them 6 weeks after it was re-patched and the superintendent said he was going to call the city that day. [redacted] It had been almost 3 months now and I would like to know when this will be rectified. I purchased the house in November 2012 and I had the final grade initially done from a 3rd party on October 2013 and because jayman forgot to connect the sump pump to the city it failed and jayman told me that they would take care of the cost to have my final grade redone. Its coming up on my 2 year time limit to have my landscape finished as they have my 2000 dollar deposit still and I'm not able to get that back until my landscape is done.
Final Business Response /* (4000, 18, 2014/09/22) */
I spoke with [redacted] the week of Sept.15th to update her on the final grade items we were currently working on resolving. Due to the inconvienience we have caused we will be returning the deposit right away. I let [redacted] know that we will continue working on the outstanding items over the next weeks until we resolve them. There will be no time limit on our completion at this point as one of the items requires city approvals.
Initial Business Response /* (1000, 5, 2015/04/21) */
Thank you,
I appreciate why you are questioning the change. You are correct in that we could have informed you of the required change sooner. I do not know why this wasn't communicated when we discovered it but it doesn't changed the...
fact that it is a requirement.
It seems this change has not been thoroughly explained to you. The parking pad was not mistakenly built smaller than 20' x20'. When our team reviewed the plot plan with you we had not yet applied for a building permit therefore did not know the pad would require alteration.
Our contract states we will comply with all building codes and regulations.
One of those regulations is that the pad must stay within the building pocket. The pad cannot be built outside the pocket of the home. We cannot offset the pad. In this case it is not that we did not have the room between the two properties as you stated it was an issue of staying within the pocket of the home.
It is in our best interest to do what we can to make our customers happy. We did not change the pad size for any other reason than to follow what was required.
Jayman has followed the requirements of the city and while I understand your disappointment there is little Jayman can do to overcome this issue.
Thanks
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As we stated in our complaint. When we reviewed the plot plan, it said the garage pad will be 22'x20' . And you never once communicated that you have not yet applied for a permit and there is a risk that the garage can be smaller. You misrepresented the terms in the contract. The fact that you failed to consider the city's by laws is your mistake. You promised a product that you were not able to deliver and you refuse to admit fault. We do not accept this answer.
The bottom line is, we have a signed contract and a copy of the plot plan that we agreed on. Since you can not deliver the product you promised, we are asking for a monetary compensation OF $3000.
Final Business Response /* (4000, 9, 2015/04/29) */
Thank you for your time and understanding. You mention in your response that we may have misrepresented the terms of the contract. I would like to address this in signed 2012 Fit and Finish specification document under general notes. I the second paragraph it states " All construction shall meet or exceed the Alberta Residential Building Code Standards. Due to on site conditions and procedures, plan dimensions can vary within reasonable limits while still exceeding building code requirement for residential construction. This document is part of the agreement that has been signed on November 12 2012 by the client and the witness.
As stated with the supporting documents in The Alberta Government Service Land Titles Office Title [redacted] Sub section D,
It states that the tile owner will not build, erect or maintain nor permit or suffer to be built, erected or maintain upon the right-of-way any building or structure.
As you can see this revision was made to comply with code and the client signed an agreement that explains that this reasonable revision was acceptable and accepted in the terms of the contract.
While we regret the revision had to be made, it was unavoidable and within the rights of the builder to change.
Bought my Jayman house in 2013, I picked Jayman because I was hoping to live in a "Quality" house. [redacted] M family change from feeling exciting to felt frustration just after few weeks just by watching the team whole built the house and we didn't even want to go look at it anymore. We saw other house built by 3 peoples but mine always only 2 and too bad, the one in charge has only one hand and the other young guy sit in the car most the time. I request to speak to the superintendent but the sales lady said I could only see him on the walk through day.
Due to the process so slow, the windows had to sit outside instead of inside the garage just like the other house, then 4 windows were cracked when we moved in.
We finally moved in September, and found different mistakes and problems such as the water taps on the second were wrong, the furnace was not working properly, the gas stove was leaking, the wall was not straight, crack concrete in the basement and the sidewalk.
Just after the first winter, that's about 6-7 months of the house, the concrete on the driveway and at the entrance of the garage started to crack. Contacted the service guy, of course, it is normal for them, with every control joint cracked from top to bottom, small little rocks come off everytime I wash the driveway. I checked with the guys who did the other house driveway also said it is very bad job for that short period of time. I also found information from the internet saying "In most cases, spalled concrete is caused by poor finishing and the use of water on the surface to aid in the finishing process. Excess water and overfinishing create a weak surface that can't handle freeze-thaw expansion and contraction."
Anyway, I email to the Superintendent now is the service manager and he reply me that "The very minor blemishes are too minor for repair. The cause is from salt and freeze thaw cycles. Keeping it sealed every year and cleaned of salt will help keep your driveway in good condition."
I would love to seal it if it is a good work, but I will not seal this garbage work to cover Jayman's mistake. That's explain the quality stand which Jayman stand for is not what we are hoping for.
On the other hand, my patio window frame build up about 7 inches high ice in the winter, of course, both the service guy and superintendent said it is normal for winter"condensation", so, I bought a dehumidifier put right beside it and my house was kept at 26% humidity and problem still exit and nothing improve at all, so the service guy at that time said he will take the siding off to check it in the summer. But too bad, he quit. and the new guy said that he has to wait till he see it in the next winter to decide what to do.
Have to mention this, it is the third guys for the service job already, the 2 before were let go and quit. and seem like the third guy gone too, because he suppose to come back to fix my bonus room window but never show up, reply email or phone call. And even I emailed to the service manager, he didn't answer.
For the bonus room window, it close unevenly, so All weather window checked it and blamed the frame not level, so, the service guy fixed the level, but still not close properly and found the window's spring installed wrong. So, the service guy said he will contact All weather window. then I wait and wait for about 3 months, no response from anyone from All weather window of the Jayman Golden Key service guy, so I called All weather window, and she said they didn't install the window, is Jayman's contractor did it, so they can't fix it. Really....thanks for Jayman's Quality built!
On the other hand, I saw 3 houses just have their driveway redo, and my next next door also a Jayman's house, the owner said my driverway even worse than his, but his one already got redo 3 times already. He said he contact the lawyer, TV and contact the top peoples from Jayman. And again the service manager didn't answer why my one can't redo while others can.
There are many things about Jayman's service make us frustrated, such as almost 2 hours late for the one year warranty appointment because he has 2 angry customers stopped him. No reply, make excuse....
My family are totally regret to buy from Jayman, and believed everyone in this company, totally disappointed.
Hope anyone plan to buy a house to more search!! Good luck!
P.S, Jayman finally patched the garage floor, so it has 2 different colour now. The worse thing is the service manage sound like do me a favour!! Really Bad!!
Initial Business Response /* (1000, 5, 2014/02/24) */
the First issue,
We have installed the Pre-cast Steps to meet all standards including those set forth by the manufacturer. No further action will be taken
Second Issue
The homeowners have signed their Certificate of Possession...
acknowledging that they have inspected the house thoroughly of both inside and outside of the house and signed acknowledging this. Homeowners have also signed were under Section 20 (these specifications take precedence over the standard plans and brochures.Changes or extras signed by both Jayman and the purchaser will take precedence over these specifiactions. if any problems arise with the supply of products listed in these specifications, Jayman reserves the sole right to substitute for equal or similar materials or products.
the
there will be no further action on this issue as well
Initial Consumer Rebuttal /* (3000, 7, 2014/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
So now Jayman has refused to fix the front step that slopes toward the house. I have pictures that clearly indicate the slope, using a level. As well, when I wash the steps in the summer, the water sits on the steps next to the house for 2 hours before it dries (it does not drain away). This is not normal, nor appealing, nor safe when it comes to ice. [redacted]
Jayman is also refusing to give me the paint trim I was promised because it was a verbal promise by the sales person. [redacted] Jayman has stated that their contract allows them to make changes without even contacting the homeowner[redacted]
Initial Business Response /* (1000, 6, 2014/06/27) */
Grading - Jayman did contact our grading company to expedite the deficiencies with the grading. The graders were on site on June 26th and we have received Rough Grade Approval from the City of Edmonton on June 26th. The customers can...
now proceed with their Final Grade.
Deposit - Jayman confirms that they will reimburse the customer their deposit once the front landscaping has been completed in accordance with the guidelines set out by the Developer of the community.
[redacted]
Carpet near 2nd bathroom - Our Service and Warranty Manager met with the home owner on June 27th to resolve the carpet issue.
Initial Consumer Rebuttal /* (3000, 11, 2014/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no excuse for putting off the work that should have been done last year. [redacted]
[redacted]g.
Initial Business Response /* (1000, 5, 2014/06/03) */
Mr and Mrs [redacted] purchased a Spec home. Jayman spec homes are priced with special consideration from Jayman and our suppliers. One of the ways we get this special consideration is due to the fact that we will not have to change anything...
on the file. We sell these homes as built. The customer reviews the file and accepts the price and the home without any changes.In this case the model purchased was the same model as the showhome. Our showhome shows the fridge that comes with the Spec home. I other words Mr. [redacted] saw the fridge prior to purchasing the home. Just the same, we did offer the have the fridge changed. With this change there are costs incurred. There are administartion and restocking charges that have to be paid. The customer would normally have to pay for these costs. Jayman has offered to incur these costs for Mr. [redacted] provided he sends back the signed Change Agreement accepting the change to the purchase agreement. As of this date Mr. [redacted] has not sent the paperwork after repeated requets. Jayman has gone above and beyond to please this client. Thank you
Initial Business Response /* (1000, 5, 2015/01/16) */
I had an opportunity to meet with [redacted] on January 14th to review the progress of their two month service work. I wanted to ensure that the warrantable work they submitted was being looked after and the trades were keeping their...
schedule. I was able to resolve a glass railing concern to [redacted]'s satisfaction as well as her drywall repair items. [redacted] was very helpful in clearly pointing out the four areas of drywall repair she expected us to complete at this time.
We resolved the miscommunication that was occurring with the trades and they have since been attending their appointments in a timely manner. We have made sure the communication lines have been open between us and the homeowners. We have not been perfect but I believe we are on the right track.
In our long experience, the degree of drywall repairs being done are minor enough to not disturb the homeowner's normal routine. These types of repair are common in residential home construction and are considered minor. The daily prep work and cleaning procedures keep any dust and dirt to a bare minimum. Once the painting is complete we normally send in a cleaner to do a final once over for the customer.
From the customer's original submitted two month service list, 21 of 26 items are complete (drywall and painting items are in process due to nature of work); 3 of 26 items are seasonal and will be completed at the July year end service visit; 2 of 26 items are scheduled for February 2015 due to product lead time (glass) and trade reschedule. We started the two month appointment on January 5th.
We certainly do not like to hear of our customer having incomplete or non working items when they move in, but now that the two month service is nearly complete we hope the customer's concerns have been dealt with and they will be able to continue to enjoy their home until we see them at their one year service appointment.
Since we bought our spec home from Jaymen Sept 2014 we have had nothing but problems with the house and its contents. Getting any sort of response is like pulling hens teeth to only be told "You are the homeowner now. Deal with it". Have sent in a review to this website before but alas have not seen it anywhere or been contacted about it. Something else swept under the carpet? Have our 1 year inspection coming up today, August 10, 2015. Long list of things to be rectified. Based upon previous history, will most likely be registering a complaint after this process. Not expecting much satisfaction on our concerns.
Initial Business Response /* (1000, 5, 2014/03/21) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@jayman.com
Thank you for bringing this to our attention. We will investigate and if an error has been made we will correct it. We will...
either refunding $1126 or repainting the home.
Thank you