This correspondence responds to your inquiry regarding Medical Assistant diploma student, [redacted] dated October 8, Kaplan College takes seriously any indication of student dissatisfaction and appreciates the opportunity to bring clarification to this matterIn Ms [redacted] communication to your office, she asserts that she did not receive a stipend check in the amount of $scheduled to be paid to her by September 20, Our campus was unaware that [redacted] did not receive the stipend check in September until receiving this communication from the Revdex.comSince receiving the complaint Kaplan College took the following action: · On October 8, 2015, we submitted a special check request for [redacted] in the amount of $(the amount listed in the complaint is incorrect) and sent to the student account department for processing on 10/8/15; · On October 8, I called the student to notify her that the check was requested and should be to her by 10/17/15; · On October 9, the Student Accounts office produced a stipend check in the amount of $to Ms [redacted] (see attached Ledger card) Kaplan College has followed all policies in accordance with the published catalogAccordingly, we have settled the filed complaint by issuing the stipend check to [redacted] I hope this explanation satisfies your inquiryPlease feel free to contact me directly at 210-348-or via email at [redacted] should you require additional information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This correspondence responds to your inquiry regarding Medical Assistant diploma student,...
[redacted] dated October 8, 2015. Kaplan College takes seriously any indication of student dissatisfaction and appreciates the opportunity to bring clarification to this matter. In Ms. [redacted] communication to your office, she asserts that she did not receive a stipend check in the amount of $1981 scheduled to be paid to her by September 20, 2015. Our campus was unaware that [redacted] did not receive the stipend check in September until receiving this communication from the Revdex.com. Since receiving the complaint Kaplan College took the following action: · On October 8, 2015, we submitted a special check request for [redacted] in the amount of $1925 (the amount listed in the complaint is incorrect) and sent to the student account department for processing on 10/8/15; · On October 8, 2015 I called the student to notify her that the check was requested and should be to her by 10/17/15; · On October 9, 2015 the Student Accounts office produced a stipend check in the amount of $1925 to Ms. [redacted] (see attached Ledger card) Kaplan College has followed all policies in accordance with the published catalog. Accordingly, we have settled the filed complaint by issuing the stipend check to [redacted]. I hope this explanation satisfies your inquiry. Please feel free to contact me directly at 210-348-4545 or via email at [redacted] should you require additional information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
June 6, 2016 [redacted] Dispute Resolution Specialist Revdex.com Corporate Office 1005 La Posada Drive Austin, Texas 78752 Re: [redacted] Case [redacted] Dear Ms. [redacted], This correspondence responds to...
your inquiry regarding Medical Billing & Coding Specialist diploma student, [redacted] dated May 26, 2016. Brightwood College takes seriously any indication of student dissatisfaction and appreciates the opportunity to bring clarification to this matter. In Ms. [redacted]’s communication to your office, she asserts that the college has erroneously charged her book fees and that she received an Incomplete grade for her externship. Prior to receiving this complaint via the Revdex.com, Ms. [redacted] came to our campus to discuss the book charges and called our Student Finance Supervisor a liar and yelled profanities to our Student Finance Specialist before hanging up on her. Since receiving the complaint Brightwood College took the following action: · On Friday May 27, 2016 it was identified that the Incomplete grade was due to a parent term issue so our Externship Coordinator manually calculated her externship hours and had our registrar team adjust the Incomplete grade to a passing grade. Ms. [redacted] is now a graduate in our system as of Friday May 27, 2016. · On Friday May 27, 2016 [redacted], our Student Finance Supervisor, attempted to explain the book charges to Ms. [redacted] but she called him a liar and said she did not want to hear his explanation when he offered to show her the policies in the catalog. On Tuesday May 31, 2016 and Wednesday June 1, 2016 I attempted to contact Ms. [redacted] to explain the book charges but had to leave a message. I followed up with an email to return my phone call. In result, we did find that the incomplete grade could be easily corrected and that the book charges she is referencing are legitimate. In the Medical Billing and Coding Specialist Program book charges are incurred per term instead of up front like in the Medical Assistant Program as outlined in the attached Tuition and Fees policy from our Campus Catalog. Also, book charges are not paid for directly to the school by VA funds like tuition and registrations fees are. A book stipend is issued to the student per year by the VA to cover the cost of books. Unfortunately, Ms. [redacted] does not want to pay these book charges out of pocket and believes that we are charging her incorrectly. Brightwood College has followed all policies in accordance with the published catalog. Accordingly, Ms. [redacted]’s incomplete grade issue was resolved on Friday May 27, 2016, upon notification of this concern and she is now one of our graduates. Her textbook charges are justified according to our campus catalog. We hope that Ms. [redacted] will review this information and realize that we are here to support her with her future career. Disclosures such as those in the catalog are publically accessible 24/7 to help students stay informed of charges, timelines, and other data related to their program of interest. Please feel free to contact me directly at [redacted] or via email at [redacted] should you require additional information. Sincere Regards, [redacted] Campus President Brightwood College - Ingram cc: [redacted], Director of Compliance & Student Ombudsman [redacted], Vice President of Operations
This correspondence responds to your inquiry regarding Medical Assistant diploma student, [redacted] dated October 8, Kaplan College takes seriously any indication of student dissatisfaction and appreciates the opportunity to bring clarification to this matterIn Ms [redacted] communication to your office, she asserts that she did not receive a stipend check in the amount of $scheduled to be paid to her by September 20, Our campus was unaware that [redacted] did not receive the stipend check in September until receiving this communication from the Revdex.comSince receiving the complaint Kaplan College took the following action: · On October 8, 2015, we submitted a special check request for [redacted] in the amount of $(the amount listed in the complaint is incorrect) and sent to the student account department for processing on 10/8/15; · On October 8, I called the student to notify her that the check was requested and should be to her by 10/17/15; · On October 9, the Student Accounts office produced a stipend check in the amount of $to Ms [redacted] (see attached Ledger card) Kaplan College has followed all policies in accordance with the published catalogAccordingly, we have settled the filed complaint by issuing the stipend check to [redacted] I hope this explanation satisfies your inquiryPlease feel free to contact me directly at 210-348-or via email at [redacted] should you require additional information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This correspondence responds to your inquiry regarding Medical Assistant diploma student,...
[redacted] dated October 8, 2015. Kaplan College takes seriously any indication of student dissatisfaction and appreciates the opportunity to bring clarification to this matter. In Ms. [redacted] communication to your office, she asserts that she did not receive a stipend check in the amount of $1981 scheduled to be paid to her by September 20, 2015. Our campus was unaware that [redacted] did not receive the stipend check in September until receiving this communication from the Revdex.com. Since receiving the complaint Kaplan College took the following action: · On October 8, 2015, we submitted a special check request for [redacted] in the amount of $1925 (the amount listed in the complaint is incorrect) and sent to the student account department for processing on 10/8/15; · On October 8, 2015 I called the student to notify her that the check was requested and should be to her by 10/17/15; · On October 9, 2015 the Student Accounts office produced a stipend check in the amount of $1925 to Ms. [redacted] (see attached Ledger card) Kaplan College has followed all policies in accordance with the published catalog. Accordingly, we have settled the filed complaint by issuing the stipend check to [redacted]. I hope this explanation satisfies your inquiry. Please feel free to contact me directly at 210-348-4545 or via email at [redacted] should you require additional information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
June 6, 2016 [redacted] Dispute Resolution Specialist Revdex.com Corporate Office 1005 La Posada Drive Austin, Texas 78752 Re: [redacted] Case [redacted] Dear Ms. [redacted], This correspondence responds to...
your inquiry regarding Medical Billing & Coding Specialist diploma student, [redacted] dated May 26, 2016. Brightwood College takes seriously any indication of student dissatisfaction and appreciates the opportunity to bring clarification to this matter. In Ms. [redacted]’s communication to your office, she asserts that the college has erroneously charged her book fees and that she received an Incomplete grade for her externship. Prior to receiving this complaint via the Revdex.com, Ms. [redacted] came to our campus to discuss the book charges and called our Student Finance Supervisor a liar and yelled profanities to our Student Finance Specialist before hanging up on her. Since receiving the complaint Brightwood College took the following action: · On Friday May 27, 2016 it was identified that the Incomplete grade was due to a parent term issue so our Externship Coordinator manually calculated her externship hours and had our registrar team adjust the Incomplete grade to a passing grade. Ms. [redacted] is now a graduate in our system as of Friday May 27, 2016. · On Friday May 27, 2016 [redacted], our Student Finance Supervisor, attempted to explain the book charges to Ms. [redacted] but she called him a liar and said she did not want to hear his explanation when he offered to show her the policies in the catalog. On Tuesday May 31, 2016 and Wednesday June 1, 2016 I attempted to contact Ms. [redacted] to explain the book charges but had to leave a message. I followed up with an email to return my phone call. In result, we did find that the incomplete grade could be easily corrected and that the book charges she is referencing are legitimate. In the Medical Billing and Coding Specialist Program book charges are incurred per term instead of up front like in the Medical Assistant Program as outlined in the attached Tuition and Fees policy from our Campus Catalog. Also, book charges are not paid for directly to the school by VA funds like tuition and registrations fees are. A book stipend is issued to the student per year by the VA to cover the cost of books. Unfortunately, Ms. [redacted] does not want to pay these book charges out of pocket and believes that we are charging her incorrectly. Brightwood College has followed all policies in accordance with the published catalog. Accordingly, Ms. [redacted]’s incomplete grade issue was resolved on Friday May 27, 2016, upon notification of this concern and she is now one of our graduates. Her textbook charges are justified according to our campus catalog. We hope that Ms. [redacted] will review this information and realize that we are here to support her with her future career. Disclosures such as those in the catalog are publically accessible 24/7 to help students stay informed of charges, timelines, and other data related to their program of interest. Please feel free to contact me directly at [redacted] or via email at [redacted] should you require additional information. Sincere Regards, [redacted] Campus President Brightwood College - Ingram cc: [redacted], Director of Compliance & Student Ombudsman [redacted], Vice President of Operations