May 26th, To Revdex.com: In regards to the response regarding Complaint ID # [redacted] 1) I do not see how we are even talking about the freight policy and the return shipping costsThe customer reviewed the authorization form, signed it, returned the form back to us, end of story on thatBy the way, the shipping charge was $15.00, NOT $as he keeps stating2) Not sure what the picture of the part does, no one is arguing they got the incorrect partAs far as the electrical connection, error issue, etcgoes, the connection senses if the buckle is buckled, so if you are moving down the hiway, and are not buckled, you get the proverbial ( "Fasten Seat Belt" ding, chime, etc.) The TENSION part is in the other sideThe Retracting partOne of the main reasons we feel the "restocking fee" should be charged is due to the fact the customer NEVER asked for another replacement part, which is stated on the invoice as a right we reserve, and he used our part to figure out what WAS really wrong with his truck's seat belt( a guinea pig test per se )So to sum this up, if we're typing back and forth, wasting people's time, etc., over the $restock fee, we'll waive part of that also....If the customer returns the Jay's A/W part, which is marked, we will refund him $31.00,...So, we are only keeping the cost of shipping & handling as per the sales/credit card agreement, and $4.00...Hope this settles this matter, and the part will either be sent back ASAP, or kept by the customerRespectfully, [redacted] ***, Pres
May 26th, To Revdex.com: In regards to the response regarding Complaint ID # [redacted] 1) I do not see how we are even talking about the freight policy and the return shipping costsThe customer reviewed the authorization form, signed it, returned the form back to us, end of story on thatBy the way, the shipping charge was $15.00, NOT $as he keeps stating2) Not sure what the picture of the part does, no one is arguing they got the incorrect partAs far as the electrical connection, error issue, etcgoes, the connection senses if the buckle is buckled, so if you are moving down the hiway, and are not buckled, you get the proverbial ( "Fasten Seat Belt" ding, chime, etc.) The TENSION part is in the other sideThe Retracting partOne of the main reasons we feel the "restocking fee" should be charged is due to the fact the customer NEVER asked for another replacement part, which is stated on the invoice as a right we reserve, and he used our part to figure out what WAS really wrong with his truck's seat belt( a guinea pig test per se )So to sum this up, if we're typing back and forth, wasting people's time, etc., over the $restock fee, we'll waive part of that also....If the customer returns the Jay's A/W part, which is marked, we will refund him $31.00,...So, we are only keeping the cost of shipping & handling as per the sales/credit card agreement, and $4.00...Hope this settles this matter, and the part will either be sent back ASAP, or kept by the customerRespectfully, [redacted] ***, Pres