Jay's Heating and Air

Review: I called this company on Wednesday, December **, 2013 as I had an issue with my gas furnace turning off before it reached the programmed setting on my thermostat. [redacted] made a house call on Wednesday and, according to him, he increased the speed on my furnace. The furnace worked well for ONE day and then was not working properly at all. For this quick visit he charged me $150.00 and didn t even provide me with an invoice! I have repeatedly asked him to provide me with an invoice and, as of yet, the invoice has not been provided to me. Two days later I woke up to the same problem in my house (thermostat set high and inside temperature reading low). I called [redacted] again and he came to my house and told me that I may be having a problem with my High Temperature Limit Control. I asked him how much that would cost and he quoted me $75.00! I initially told him to do the work. However, after he left, I did some research on the cost of the Limit Control using the model number of my furnace. To my surprise, the most expensive Limit Control that I could find was no more than $25.00. I immediately called [redacted] and questioned him about this price markup and he told me that he had to make something on the Limit Control. I can certainly understand a slight markup, but almost $50.00!! I had another company come in today to service my furnace and, what a coincidence, after my furnace was looked at by [redacted] on Wednesday, two days later my blower motor seized! This caused me to wonder if the "work" that [redacted] supposedly performed on my furnace on Wednesday contributed to my furnace blower motor seizing! The company that ultimately wound up doing the work gave me a warranty on parts and labor. Again, not only did [redacted] NOT give me an invoice, but he didn't even guarantee/warranty his work and did not refund the $150.00. In effect, this company stole my money, did not give me an invoice, did not guarantee/warranty their work, did not provide me with a refund and did nothing to repair my furnace.Desired Settlement: I want a refund of my $150.00 and this company should be placed on some type of list of questionable business practices.

Consumer

Response:

At this time, I have not been contacted by Jay's Heating and Air regarding complaint ID [redacted].

Sincerely,