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Jay's Products

2684 Conejo Center Dr, Newbury Park, California, United States, 91320

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In February of 2019 (a year ago) I purchased a cordless toothbrush from them (see photos of product and copy of order below) and have been trying to get replacement parts (brush heads). I’ve tried calling and emailing them but cannot get a response. They have two numbers listed on their web site – the first number (ending in 1000) which just rings and rings before eventually transferring to voicemail with a full mailbox. Their mailbox greeting is non existent – just a message saying the mailbox is full. The second number they have listed (ending in 0909) seems to be a cell phone that terminates in a voicemail box with a man’s name. No identifying information, just a greeting with his voice saying he’ll return the call. I did NOT leave a message in this voicemail mailbox as I’m unsure who the person is and, more importantly, whether or not they’re even affiliated with Jay’s Products. I’ve also tried emailing them at the email address they give on their web site ([email protected]) but have yet to get any response.

Below you will find s2creen shots taken from the Jay’s Products web site which show their “about us” and “contact us” pages, respectively. For your reference I’ve also included 2 photos below of the product I purchased from them as well as an image of the order itself .

The product I purchased from them was marketed to me via another company called Brad’s Deals which partners with various online merchants to promote the merchant’s products by way of Brad’s Deals email distribution list to which I am a subscriber. Although the item was advertised to me via an email from Brad’s Deals, that promotion was done on the behalf of Jay’s Products in Newbury Park – the company from which I actually purchased the product. I tried contacting Brad’s Deals as well but have not yet gotten a response from them either.

Jay's Products Response • Feb 06, 2020

its out of stockno longer will be

Customer Response • Feb 06, 2020

I am rejecting this response because: My tooth brush is only a year old and already it's rendered obsolete. This warrants a total refund if my purchase price. I have family members with electric foothbrushes made by other companies that are far older and they have no problem getting replacement heads. I feel this was sold to me under false pretenses as an item that the seller knew was going to be discontinued. I want.a ful refund or I will take the matter up with PayPal. .

Regards,

M

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Address: 2684 Conejo Center Dr, Newbury Park, California, United States, 91320

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jaysproducts.net

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Shady, yet now dead: once upon a time this website was reported to be associated with Jay's Products, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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