So let me see if I got this straight. You asked for a engine tune up, disconnect the alarm and a check over so we did just like you asked. We found you needed brakes called you and you told us to fix them. So answer me a question here, did any of the repairs that WE DID cause your overheating? Answer me another question if you don't mind. If you drive your car for thousands of miles without any overheating would you be looking for or expecting overheating problems? You say "i don't think that every cent that was spent ought to be returned" yet you have called your bank card company and froze every cent you spent with us.... hummm. I see no problems with the work that was done when you first came in, we did what you asked and there is nothing wrong with the work that we did so no you do not deserve any of the money back. The second time you came in my tech agreed to make adjustments to make the engine run right if needed. This agreement does not include testing the cat converters which you asked us to do does not include checking the horn or a oil change, correct? Now I will however return the 150.00 that was charged for the rough idle because that was what you and he had agreed on, that is the only thing that was an error on our part and all you had to do was come in and explain the situation to me and this all never would have happened. I will return your money after you remove all of your post that you have written all over the web and release the money from the bank card company.
Complaint: [redacted]I am rejecting this response because:Thank you for your offer to refund me $150; however, my pride is worth more than that. I was told that "your car would run fine for the foreseeable future." It broke down 350 miles laer, I felt lied to. Right on your website it states a 12 month warrantee. I turned the other cheak and brought it back to you and was lied to again. I had my keys and was out the door, when a wink and nod convinced me to get an oil change. The oil change turned into $396 of work that I did not authorize. You can refund me the $396 or I feel that people should know that your word is not worth anything. When I give someone my word, that is worth everything. I expect the same from a mechanic. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:I do not think that every cent that was spent ought to be returned; however, when I make a promise to someone I keep it. Unfortunately multiple promises were made to me that were broken. I am a forgiving person. I gave Jay's a second chance and was burned a second time. I'm not saying you did not do the work. All I am saying is that, if you advertise a 12 month warranty period, stick to it. Sure there may have been miscommunication, but I never once agreed to pay on the second trip in. To be told that I cannot leave without paying while holding my car hostage in your garage is not acceptable. Like you, my family is first. I needed to pick up my daughter and did not have time to discuss the bill. Tony blamed it on you and you blame it on Tony. All I want is to be treated fairly, as I am sure you do. I treat people with respect and live my life with integrity. When someone tells me that "we cannot work on the car for free any longer", I agree to pick it up only to find a bill, I am upset. To me it was a classic bait and switch. Let me know what we can work out. I do not like feeling stiffed or stiffing people. Is there a figure that we could agree on?Sincerely,[redacted]
So let me see if I got this straight. You asked for a engine tune up, disconnect the alarm and a check over so we did just like you asked. We found you needed brakes called you and you told us to fix them. So answer me a question here, did any of the repairs that WE DID cause your overheating? Answer me another question if you don't mind. If you drive your car for thousands of miles without any overheating would you be looking for or expecting overheating problems? You say "i don't think that every cent that was spent ought to be returned" yet you have called your bank card company and froze every cent you spent with us.... hummm. I see no problems with the work that was done when you first came in, we did what you asked and there is nothing wrong with the work that we did so no you do not deserve any of the money back. The second time you came in my tech agreed to make adjustments to make the engine run right if needed. This agreement does not include testing the cat converters which you asked us to do does not include checking the horn or a oil change, correct? Now I will however return the 150.00 that was charged for the rough idle because that was what you and he had agreed on, that is the only thing that was an error on our part and all you had to do was come in and explain the situation to me and this all never would have happened. I will return your money after you remove all of your post that you have written all over the web and release the money from the bank card company.
Complaint: [redacted]I am rejecting this response because:Thank you for your offer to refund me $150; however, my pride is worth more than that. I was told that "your car would run fine for the foreseeable future." It broke down 350 miles laer, I felt lied to. Right on your website it states a 12 month warrantee. I turned the other cheak and brought it back to you and was lied to again. I had my keys and was out the door, when a wink and nod convinced me to get an oil change. The oil change turned into $396 of work that I did not authorize. You can refund me the $396 or I feel that people should know that your word is not worth anything. When I give someone my word, that is worth everything. I expect the same from a mechanic. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:I do not think that every cent that was spent ought to be returned; however, when I make a promise to someone I keep it. Unfortunately multiple promises were made to me that were broken. I am a forgiving person. I gave Jay's a second chance and was burned a second time. I'm not saying you did not do the work. All I am saying is that, if you advertise a 12 month warranty period, stick to it. Sure there may have been miscommunication, but I never once agreed to pay on the second trip in. To be told that I cannot leave without paying while holding my car hostage in your garage is not acceptable. Like you, my family is first. I needed to pick up my daughter and did not have time to discuss the bill. Tony blamed it on you and you blame it on Tony. All I want is to be treated fairly, as I am sure you do. I treat people with respect and live my life with integrity. When someone tells me that "we cannot work on the car for free any longer", I agree to pick it up only to find a bill, I am upset. To me it was a classic bait and switch. Let me know what we can work out. I do not like feeling stiffed or stiffing people. Is there a figure that we could agree on?Sincerely,[redacted]