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Jay's Small Moves, LLC

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Reviews Jay's Small Moves, LLC

Jay's Small Moves, LLC Reviews (1)

Initial Business Response /* (1000, 5, 2015/06/01) */
We packed this client's goods in October of 2014. We also did a free move for her on October 6th of the same year. We refunded her $500 on the original move. She has accused us of stealing high value items such as gold watches. She has...

said that she has a video tape of our movers selling her things in auction. Our insurance agent has asked for this video tape but she will not relinquish a copy for examination. She has been unreasonable and hostile for all of our interactions. We have done everything in our power to accommodate her with the assistance of our insurance agent, but she will not cooperate with a legitimate insurance claim. Instead she has only demanded more money.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They made no free move for me. They merely brought the things they had left behind. One watch was stolen along with an antique powder horn and compass. These are family heirlooms and cannot be replaced. I do not have a tape of his employee at the auction house does and I'm satisfied it was their employee going in and they now have an identical compass [redacted] sale. The total of stolen and damaged goods comes to over $6,000. They want to give us $413. They won't reveal info so can make a claim against their insurance company. I can't get past their broker. None of the people who packed my things work for the company anymore. Overall it was a horrible experience.
Final Business Response /* (4000, 9, 2015/06/17) */
Our insurance agent has contacted the client multiple times. Our contract, which the client signed, clearly states that we are not responsible for jewelry or other small valuable items. We background check all of our employees for criminal records.
We have already gone above and beyond with this client. We performed one free move in addition to our original move, sent the client $500, and then an additional $413 which she agreed to with our insurance agent before changing her mind. We are at a loss as to how to resolve this matter and frankly the scenario seems dishonest.
The client has sent email to one of the owners saying she will see us in court. We are, at this point, resolved to leave the matter in the hands of the law to determine liability.
Final Consumer Response /* (3000, 12, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never contacted by their insurance agent. There is no jewelry involved. Just family heirlooms. But if they want to resend the $413 check I will accept it for my stolen and damaged items.

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Address: 2525 Mandela Pkwy Unit C, Oakland, California, United States, 94607-1721

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