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Jay's Tire Pros

620 S 500 W, Bountiful, Utah, United States, 84010-7210

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Reviews Auto Repair, Tire Dealers Jay's Tire Pros

Jay's Tire Pros Reviews (%countItem)

Brought a flat tire in to be fixed.My wife and I checked the treads for nail holes and found none.We then checked The sidewalls for holes and saw nothing including scuff marks.I left the tire with Jays and called later to see if it was ready and was told that it was irreparable.It had a hole in the sidewall and was driven flat and voided the warranty,but they would be glad to sell me a new series of tires.I told the guy on the phone that there wasn't a hole in the sidewall when I brought the tire in and declined to buy new tires.I couldn't pick the car up before they closed and told them to leave it outside their gates.When I got home and looked at the tire again,It had a large hole in the sidewall and a nail hole in the treads.Checked the manufacture date on the four tires and this was the only one that was different.It was made about a year earlier than the other three.There is no possible way that this was my tire.They switched tires on me and lied about the whole thing trying to pull a fast one and sell me a new set on tires.This is totally dishonest behavior on their part.How many other customers have they pulled this fraudulent behavior on and gotten away with it.

Jay's Tire Pros Response

To whom it may concern,Jay J owner here at Tire Pros responding to the letter I? received ID# *** what Mr. stated is mostly correct I’m not going to argue or make any excuses. I? was able to get a hold of *** and got him to come into the store to speak with me in person on Wednesday 11/8/2107 we talked about what happened there was some mis-understanding. In no way did we switch his tire with another one. After we talked and cleared things up he agreed to purchase one new tire and we agreed to give him a 2nd one at No Charge. Mr. has been a customer of mine for many years, I? have some new very in experienced salesmen in the front counter who handled this un professionally and now have been taught and explained what to do and how to better handle this in the future. I? believe we’ve made things right by Mr. and hope that he can forgive us and will give us another chance.Best regards,Jay J

Customer Response

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

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Address: 620 S 500 W, Bountiful, Utah, United States, 84010-7210

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+1 (801) 397-2099

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