Peter at Jayson was very helpful when they were quoting on our flat roof replacement at ***, when we wanted to change the initial quote to include some extras he was quick to respond and their prices were very competitiveThe job went smoothly from there and was finished quicker than we expectedI would recommend them for this type of work
They did a great job on my big shop at home I had used Jayson for a couple of work related jobs also very pleased with them from start to finish thanks guys
Initial Business Response /* (1000, 5, 2014/08/26) */
We have made contact with the consumer and have completed the repairs.
We have been backed up in our service requests and it took longer than anticipated for completion but the repair was done Aug 21, 2014
Initial Business Response /* (1000, 5, 2014/12/05) */
The homeowner had previously called in a roof leak, repairs were completed Sept 12, 2014. During inspection of the interior, and through conversation with the homeowner it was determined some interior repairs would be needed.
We engaged...
an interior contractor, [redacted], to complete the work at our cost. [redacted] has done interior contract work for us in the past and we've had positive reviews of his quality of work and professional approach. Unfortunately during the repairs [redacted] fell far short of ours and the home owners expectations, between rescheduling appointments, and not providing a reasonable time line, the contractors performance began to deteriorate. We did try and restore the relationship between the homeowner and [redacted] and we agreed to allow [redacted] to finish the job, however after another rescheduled appointment the home owner no longer wanted [redacted] onsite.
On Monday Dec 1, 2014 [redacted] was onsite to complete. The homeowner did not want him to finish the job and informed me he had another contractor that could finish the job on Tuesday Dec 2, 2014. I agreed we would cover the expenses. I followed up with the home owner on Friday Dec 5, 2014, and the job was now completed, and we will be paying the final bill.
During the process we have taken full responsibility of the work needing to be completed, unfortunately we do have to hire other contractors to complete interior damages, as it's outside of our scope of work. We do regret this needed to be done in the first place, and sincerely hope the home owner is happy with the work now completed. I understand this has been a very frustrating process, and sympathize with the fact this has cost a disturbance to our customers life and home.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/08) */
Jayson Global Roofing, has contacted me through Mr. [redacted] who has given me the authority to hire a contractor of my choice to expedite repairs. In fact, the job has been completed in 48 hours.
Mr. [redacted] has called me on Friday to get informed.
He indicated that as soon as I get the bill to inform him so that he can personally deliver the cheque.
My wife and I are happy that this matter, however difficult, has been resolved. I would like to thank Mr. [redacted] for his cooperation.
Initial Business Response /* (1000, 5, 2014/03/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@JaysonGlobal.com
March 21, 2014
Revdex.com of Central and Northern Alberta
In response to the complaint from [redacted] dated March 11,...
2014.
[redacted] our Production manager has left phone message with Ms. [redacted] and has not received a call back.
*On February 19th we had a service tech on her property and pictures were taken to that show the proper amount of nails are installed as per the manufacturer installation instructions and repairs were made.
*There was a miscommunication and delay due to recent changes of staff in the service department.
*All communication from [redacted] and [redacted] was forwarded to the President of the company.
We would like to apologize for the lack of communication that you received. I assure you that this is not our standard and every step is being taken to improve. We have recently added a 24 hour customer call center so customers like you will always be in contact with us.
Please let us know if we can assist you in anyway.
Kindest Regards
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would appreciate [redacted] calling me at my work number. That number has been given to [redacted] and [redacted] in emails and in phone messages asking to call my direct line. I have not recieved a call from anyone from Jayson at my work. My cell phone is currently being repaired.
The roof's two areas of repairs that were completed on the roof a short time ago appear correct - there are 6 nails in "those" shingles. The turbo vent closest to the North repair area has been damaged/broken. This needs to be fixed/replaced.
However, the real issue, improper installation, has not been addressed and resolved. Photos (taken in Jan 26) and the Building Inspection report of Feb 5/14, submitted to Jayson Roofing, show the shortfalls of the installation and [redacted] will NOT warranty the shingle/roof. There are shingles with 3 nails, some 2, some 4, impressions of nails but no nail, nails between shingles holding nothing, nails cutting through shingles. There is no way this roof will hold up under mild wind or the 40 years paid for. We went with this shingle based on the 210 km wind resistance. The repairs to the roof are appreciated but the real issue has yet to be addressed and resolved. [redacted]
Final Business Response /* (4000, 9, 2014/04/11) */
In regards to your Turbo Vent we will need further clarification on what you refer to Damaged/Broken and what needs to be fixed/replaced.
As per the comments on the installation of the shingles. The installation of the shingles where completed to the minimum standards of the manufacture and as per our contract with [redacted] Because of the installation standards that we installed the shingles by [redacted] will warranty the shingles as per their standard warranty and have not advised or commented that they would not or even consider not warranting their product.
Based on the pictures that where provided to us we do see shingles being installed with 4 nails per shingle so it would suggest the writers of the report are referring to missing nails in a area above the nailing line in which can not be counted as actual nails installed as those shingles are missing so a actual count cannot be determined.
The shingles have held up well since the installation of them in Aug, 2011 with that time line being approximately 31 months or over 2 1/2 years. Based on this time line the installation of the shingles shows that they can and have held up to minor and heavy winds as we have went through multiple seasons.
In order to have the conflict of improper installation of shingles resolved we are willing to meet on site to confirm or review any findings that anyone would have with the shingles.
I have made contact via phone on April 11, 2014 and will be forwarding via email times that my production representative will be able to meet on site.
We look forward to having mutual resolution as soon as we can.
Removed and Replaced Shingles:
They delivered a different brand and colour of shingles that were sparkled grey with some black. They did continue to deal with a Larry, who stood by his statement that "we" forgot, but did eventually remove the incorrect shingles started, and replaced with the correct colour - Dual Black. In the quote they did agree to replace any plywood that was damaged or soft, as far as we could tell they did not replace anything, so we are assuming the roof was in good shape? The roofing team we had were really great, varied from three to five guys, most I think were from Quebec - but we managed to communicate in broken English. The final day was the first snow, so concerned they would not adhere, but they appear to be fine.
Removed and Replaced Aluminum Siding:
They started in late fall, I think around November - because they were not vinyl but steel, they worked all through Christmas.
Initially they delivered both correct steel siding, along with incorrect siding colour - cream. They were ready to start installing the new siding, but did not have the insulation included as per the quote. I called the office, and they delivered the same morning, but I was surprised it was like 'bubble wrap', with the other side a silver reflected colour. I do not believe that was what was discussed, but only realized this in hindsight.
Also well into the siding replacement, one of the guys mentioned that the quote did not include the bay window siding, because it was a special order as vertical vinyl material, so that it could curve around the five windows. To have that different then the other siding made no sense, so they did find a compromise in painstakingly custom cutting the steel and placed horizontally, it is okay, but not as nice as the vertical framing from before.
Even with multiple miscommunications with the office, we were assured by one of the siding team, Brad, that we would be very happy with the outcome. He was correct. His partner was also very good, but do not recall his name.
There was enough correct product to not further delay the process, by the time they removed and insulated the whole house, that allowed enough time for the company to deliver the other half in the correct colour.
Replacement of Downspouts to match siding:
We had our downspouts replaced as well, they ended up sending another roofing team to replace downspouts - they didn't seem like they knew what they were doing, downspouts only is not very technical so all finished well.
It was a larger residential job, so it involved different divisions of the company - which may explain some of the miscommunication in speaking with different managers. Overall they did honour their costs and commitment to all three projects. For that I am thankful.
Total Cost in Greater Edmonton:
~$32,000 for a house worth about $479,000
= 6.6% of the value of a 26.000 SF 1982 Single Family Split-Level Home.
We're currently dealing with Jayson, and by dealing this involves calling and chasing them (4th day of waiting for call backs from 2 messages left on separate days) to physically assess our roofing repairs. Salesman informed us that we would not be invoiced until the job was completed to OUR satisfaction, but of course we've been invoiced already. We were also handed a certificate of completion AHEAD of work being started and a letter apologising for not being able to meet with us to go through the work assessment with us. We were expected to sign and return to them a copy of this, without the Jayson representatives signature on the form which to me smacks of bad practice. Should we need to make any claims in the future we would have nothing signed by Jayson to even prove they even completed the work.
We contracted a large reputable company to avoid being given the run around and it's still happening before we've even paid!
Peter at Jayson was very helpful when they were quoting on our flat roof replacement at ***, when we wanted to change the initial quote to include some extras he was quick to respond and their prices were very competitiveThe job went smoothly from there and was finished quicker than we expectedI would recommend them for this type of work
They did a great job on my big shop at home I had used Jayson for a couple of work related jobs also very pleased with them from start to finish thanks guys
Final Consumer Response /* (2000, 5, 2015/08/10) */
Everything had been settled satisfactorily
Initial Business Response /* (1000, 5, 2014/08/26) */
We have made contact with the consumer and have completed the repairs.
We have been backed up in our service requests and it took longer than anticipated for completion but the repair was done Aug 21, 2014
Initial Business Response /* (1000, 5, 2014/12/05) */
The homeowner had previously called in a roof leak, repairs were completed Sept 12, 2014. During inspection of the interior, and through conversation with the homeowner it was determined some interior repairs would be needed.
We engaged...
an interior contractor, [redacted], to complete the work at our cost. [redacted] has done interior contract work for us in the past and we've had positive reviews of his quality of work and professional approach. Unfortunately during the repairs [redacted] fell far short of ours and the home owners expectations, between rescheduling appointments, and not providing a reasonable time line, the contractors performance began to deteriorate. We did try and restore the relationship between the homeowner and [redacted] and we agreed to allow [redacted] to finish the job, however after another rescheduled appointment the home owner no longer wanted [redacted] onsite.
On Monday Dec 1, 2014 [redacted] was onsite to complete. The homeowner did not want him to finish the job and informed me he had another contractor that could finish the job on Tuesday Dec 2, 2014. I agreed we would cover the expenses. I followed up with the home owner on Friday Dec 5, 2014, and the job was now completed, and we will be paying the final bill.
During the process we have taken full responsibility of the work needing to be completed, unfortunately we do have to hire other contractors to complete interior damages, as it's outside of our scope of work. We do regret this needed to be done in the first place, and sincerely hope the home owner is happy with the work now completed. I understand this has been a very frustrating process, and sympathize with the fact this has cost a disturbance to our customers life and home.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/08) */
Jayson Global Roofing, has contacted me through Mr. [redacted] who has given me the authority to hire a contractor of my choice to expedite repairs. In fact, the job has been completed in 48 hours.
Mr. [redacted] has called me on Friday to get informed.
He indicated that as soon as I get the bill to inform him so that he can personally deliver the cheque.
My wife and I are happy that this matter, however difficult, has been resolved. I would like to thank Mr. [redacted] for his cooperation.
Initial Business Response /* (1000, 5, 2014/03/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@JaysonGlobal.com
March 21, 2014
Revdex.com of Central and Northern Alberta
In response to the complaint from [redacted] dated March 11,...
2014.
[redacted] our Production manager has left phone message with Ms. [redacted] and has not received a call back.
*On February 19th we had a service tech on her property and pictures were taken to that show the proper amount of nails are installed as per the manufacturer installation instructions and repairs were made.
*There was a miscommunication and delay due to recent changes of staff in the service department.
*All communication from [redacted] and [redacted] was forwarded to the President of the company.
We would like to apologize for the lack of communication that you received. I assure you that this is not our standard and every step is being taken to improve. We have recently added a 24 hour customer call center so customers like you will always be in contact with us.
Please let us know if we can assist you in anyway.
Kindest Regards
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would appreciate [redacted] calling me at my work number. That number has been given to [redacted] and [redacted] in emails and in phone messages asking to call my direct line. I have not recieved a call from anyone from Jayson at my work. My cell phone is currently being repaired.
The roof's two areas of repairs that were completed on the roof a short time ago appear correct - there are 6 nails in "those" shingles. The turbo vent closest to the North repair area has been damaged/broken. This needs to be fixed/replaced.
However, the real issue, improper installation, has not been addressed and resolved. Photos (taken in Jan 26) and the Building Inspection report of Feb 5/14, submitted to Jayson Roofing, show the shortfalls of the installation and [redacted] will NOT warranty the shingle/roof. There are shingles with 3 nails, some 2, some 4, impressions of nails but no nail, nails between shingles holding nothing, nails cutting through shingles. There is no way this roof will hold up under mild wind or the 40 years paid for. We went with this shingle based on the 210 km wind resistance. The repairs to the roof are appreciated but the real issue has yet to be addressed and resolved. [redacted]
Final Business Response /* (4000, 9, 2014/04/11) */
In regards to your Turbo Vent we will need further clarification on what you refer to Damaged/Broken and what needs to be fixed/replaced.
As per the comments on the installation of the shingles. The installation of the shingles where completed to the minimum standards of the manufacture and as per our contract with [redacted] Because of the installation standards that we installed the shingles by [redacted] will warranty the shingles as per their standard warranty and have not advised or commented that they would not or even consider not warranting their product.
Based on the pictures that where provided to us we do see shingles being installed with 4 nails per shingle so it would suggest the writers of the report are referring to missing nails in a area above the nailing line in which can not be counted as actual nails installed as those shingles are missing so a actual count cannot be determined.
The shingles have held up well since the installation of them in Aug, 2011 with that time line being approximately 31 months or over 2 1/2 years. Based on this time line the installation of the shingles shows that they can and have held up to minor and heavy winds as we have went through multiple seasons.
In order to have the conflict of improper installation of shingles resolved we are willing to meet on site to confirm or review any findings that anyone would have with the shingles.
I have made contact via phone on April 11, 2014 and will be forwarding via email times that my production representative will be able to meet on site.
We look forward to having mutual resolution as soon as we can.
September 2014 to January 2015.
Removed and Replaced Shingles:
They delivered a different brand and colour of shingles that were sparkled grey with some black. They did continue to deal with a Larry, who stood by his statement that "we" forgot, but did eventually remove the incorrect shingles started, and replaced with the correct colour - Dual Black. In the quote they did agree to replace any plywood that was damaged or soft, as far as we could tell they did not replace anything, so we are assuming the roof was in good shape? The roofing team we had were really great, varied from three to five guys, most I think were from Quebec - but we managed to communicate in broken English. The final day was the first snow, so concerned they would not adhere, but they appear to be fine.
Removed and Replaced Aluminum Siding:
They started in late fall, I think around November - because they were not vinyl but steel, they worked all through Christmas.
Initially they delivered both correct steel siding, along with incorrect siding colour - cream. They were ready to start installing the new siding, but did not have the insulation included as per the quote. I called the office, and they delivered the same morning, but I was surprised it was like 'bubble wrap', with the other side a silver reflected colour. I do not believe that was what was discussed, but only realized this in hindsight.
Also well into the siding replacement, one of the guys mentioned that the quote did not include the bay window siding, because it was a special order as vertical vinyl material, so that it could curve around the five windows. To have that different then the other siding made no sense, so they did find a compromise in painstakingly custom cutting the steel and placed horizontally, it is okay, but not as nice as the vertical framing from before.
Even with multiple miscommunications with the office, we were assured by one of the siding team, Brad, that we would be very happy with the outcome. He was correct. His partner was also very good, but do not recall his name.
There was enough correct product to not further delay the process, by the time they removed and insulated the whole house, that allowed enough time for the company to deliver the other half in the correct colour.
Replacement of Downspouts to match siding:
We had our downspouts replaced as well, they ended up sending another roofing team to replace downspouts - they didn't seem like they knew what they were doing, downspouts only is not very technical so all finished well.
It was a larger residential job, so it involved different divisions of the company - which may explain some of the miscommunication in speaking with different managers. Overall they did honour their costs and commitment to all three projects. For that I am thankful.
Total Cost in Greater Edmonton:
~$32,000 for a house worth about $479,000
= 6.6% of the value of a 26.000 SF 1982 Single Family Split-Level Home.
Poor after service lets the company down.
We're currently dealing with Jayson, and by dealing this involves calling and chasing them (4th day of waiting for call backs from 2 messages left on separate days) to physically assess our roofing repairs. Salesman informed us that we would not be invoiced until the job was completed to OUR satisfaction, but of course we've been invoiced already. We were also handed a certificate of completion AHEAD of work being started and a letter apologising for not being able to meet with us to go through the work assessment with us. We were expected to sign and return to them a copy of this, without the Jayson representatives signature on the form which to me smacks of bad practice. Should we need to make any claims in the future we would have nothing signed by Jayson to even prove they even completed the work.
We contracted a large reputable company to avoid being given the run around and it's still happening before we've even paid!