Sent: Friday, October 09, 9:AM To: drteam Subject: ID [redacted] ID # [redacted] came to our store on 11/15/with a worn shoe saying it was not comfortable for her dad We gave her a store credit because it had been worn and not resalable On 07/03/she came in and purchased a shoe and uses her store credit, on 07/10/returns that shoe for another shoe and on 07/17/she returns that shoe for store credit When someone returns a shoe that is worn and not saleable we offer them another shoe or store credit I don't know of another shoe store that takes back worn shoes that they have to throw away trying to please a customer Hope to hear from Revdex.com soon, I've been in the business as a store owner for years this is the first time I have heard from Revdex.com We have a great customer relationship Denzil D***
Sent: Friday, October 09, 9:AM To: drteam Subject: ID [redacted] ID # [redacted] came to our store on 11/15/with a worn shoe saying it was not comfortable for her dad We gave her a store credit because it had been worn and not resalable On 07/03/she came in and purchased a shoe and uses her store credit, on 07/10/returns that shoe for another shoe and on 07/17/she returns that shoe for store credit When someone returns a shoe that is worn and not saleable we offer them another shoe or store credit I don't know of another shoe store that takes back worn shoes that they have to throw away trying to please a customer Hope to hear from Revdex.com soon, I've been in the business as a store owner for years this is the first time I have heard from Revdex.com We have a great customer relationship Denzil D***