Jazz Hardwood Floors

We apologize for not responding sooner, we have been out of town with the birth of a new grandchild In response to Jazz Floor's response to our complaint: -several areas about a foot in diameter on the floor were not coated with polyurethane along with the paw prints from our cat, he graciously said at that time not to worry he would willingly fix the paw prints and coat the missed areas -several small but noticeable areas were not stained, we asked him to restrain the given areas -several boards lifted, he did come back to fix one but a slight lift remains and needs to be sanded, restained and polyurethaned -two appointments were set up with [redacted] but he did not show up or call to explain why he missed the appointments -we called [redacted] numerous times without a reply and due to frustration my husband kept calling hoping he would finally get sick of us calling and answer, even our contractor called him and a promise was made to call us, but no call was received -we were worried about the spaces between the boards, however, this problem has been resolved and I did share this information with John [redacted] stated he was willing to come and resolve the problem, but we have not heard from him ***, we sincerely appreciate your help in this matter and your timely responsesWe have lived in our house for years and have never encountered a problem like this previous to this experience With sincere gratitude, [redacted] and [redacted]

Our response is as follows: The customer's complaint is inaccurateThe company did not display poor workmanship, although there was a minor quality issueThe initial attempt to rectify it met with limited success (we always try the least invasive method of repair first)The customer was not interested in getting the problem fixed An offer of $as appeasement was made to the customerThe customer acceptedThat offer still standsIt is unfortunate the the customer doesn't understand that not everything is on her timetableIt is also unfortunate that her actions are technically extortion (her email communications can be provided, if requested)***, Jazz Hardwood Floors, Inc

I spoke with [redacted] who stated work is scheduled to start the week of 11/17/