Jazzercise

From: [redacted] Sent: Wednesday, September 09, 9:AMTo: Johana Diaz Subject: [redacted] Johana Diaz, My name is Vern Mathis I am the new General Manager of Classic Nissan in StatesvilleMrLuu, has been transferred to a new store within our groupRegarding [redacted] , we do try our best to get our customers approved at the payments that they are comfortable withHowever there are factors that we can not change, like credit ratings, time on job, and incomeAll of these factor in on how banks approve or disapprove a customers credit applicationWhen a customer signs a credit application, they the customer understand at that time that the dealership in going to run their credit report, if any customer does not want their credit run they can refuse to sign the application and the credit report will not be obtainedWe can not remove any credit inquiry from a customers report that they asked us to obtain and have signed a credit application requesting us to do soWe do have a signed credit application on file regarding Johana [redacted] requesting us to run her credit reportThank you for your time, Vernon M [redacted] General Manager Classic Nissan of Statesville

From: *** *** *** Sent: Monday, March 16, 10:PMTo: Kelly MaceCc: *** ***Subject: Revdex.com Compaint - Mr***Kelly,Mr*** was contacted in regards to his Revdex.com Complaint that the selling price for his vehicle purchase
wasn't fairViet L**, General Manager contacted Mr*** and was able to explain why the pricing for his vehicle was in fact very fairMr*** also had an issue with his Gap Insurance not being cancelled and we were able to get our Office Manager, Jessica B*** to handle thisShe emailed Mr*** the proper form, he signed it and returned it for processing back in November 2014.Please contact Viet L** and/or me with any further questions or concerns you may have.Kindly,Jeffrey AC***Director - Corporate DevelopmentMills Automotive Management Co."TalentBrandsMarkets."407-883-Cell803-396-ExtOffice

From: [redacted] Sent: Wednesday, September 09, 2015 9:12 AMTo: Johana Diaz...

<[email protected]>Subject: [redacted]   Johana Diaz, My name is Vern Mathis I am the new General Manager of Classic Nissan in Statesville. Mr. Luu, has been transferred to a new store within our group. Regarding [redacted], we do try our best to get our customers approved at the payments that they are comfortable with. However there are factors that we can not change, like credit ratings, time on job, and income. All of these factor in on how banks approve or disapprove a customers credit application. When a customer signs a credit application, they the customer understand  at that time that the dealership in going to run their credit report, if any customer does not want their credit run they can refuse to sign the application and the credit report will not be obtained. We can not remove any credit inquiry from a customers report that they asked us to obtain and have signed a credit application requesting  us to do so. We do have a signed credit application on file regarding Johana [redacted] requesting us to run her credit report. Thank you for your time, Vernon M[redacted] General Manager Classic Nissan of Statesville