JazzyMae Photography, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear belowThis? business? response is? ludicrousWe did NOT cancel any commitment to jazzymae photography [redacted] sent us an email? canceling? any remainder servicesWe were not told that the $deposit was non-refundable and never? received? a contract or documentation stating soThis was only brought up after we were unsatisfied with the product and serviceNot only did he cancel any future service he has kept our money and failed to deliver all photos taken.I have attached some supporting documents regarding dates and details he failed to provide the service promisedI first tried to find a resolution with this business when a re-shoot was offeredThis service also failed to be delivered.? Please note that there was no contract given to support the information of a non-refundable deposit [redacted] refused to find a resolution and? canceled? any commitment? initially Regards, ***- [redacted] ?

Business response taken via phone by Revdex.com staff (**) [redacted] indicated the consumer has now filed a complaint with the Revdex.com after their claim with [redacted] was denied.Business tried working with the clients and were unable to come to a amicable resolution and the consumers decided to cancel their the remainder of their commitment with the business [redacted] indicated the $ deposit was non refundable and the Engagement session photos were done by the business and therefore they are not entitled to those funds back either [redacted] did refund the consumers $which was the amount above and beyond their depost and engagement session(all items referenced in the business response are attached) [redacted] From: [redacted] < [redacted] @jazzymaephotography.com>Date: Wed, Jul 6, at 8:PMSubject: Following up | Todays MeetingTo: [redacted] < [redacted] [email protected]> Good Evening, I want to thank you guys for taking the time to meet with me tonightEspecially considering this was our first meeting since the consultation, I felt it was extremely important for us to meet and talk to prevent a rehash of our last session. While I am grateful for your initial consideration, the meeting helped me come to the conclusions that we may not be a good fitWith that said, I decided to refund all money paid outside of the invoiced engagement fee and wedding deposit. I wish you guys the best not just in your search but more importantly in your union. God Bless you both [redacted] From: [redacted] Date: Sat, Jun 25, at 11:AMSubject: Re: Engagement photosTo: [redacted] < [redacted] [email protected]>Hey ***, I hop your day is going wellI'm sorry to hear you weren't pleased with your engagement photos as well as your desire to go in a different directionI do believe these issues are resolvable and could be talked out and fixed in a reshootI do agree there was a break down communication, both in expectations via the [redacted] board, the amount of time given by garden and the type of work we produceIf you guys were interested in a resolution I would be more than willing to do a reshoot, of course after a theme and clearer plans to accomplish that theme are established. Unfortunately, we do not provide refundsAs a vendor the moment we sign into agreement with you, we turn away all other clientsAs a company we would not be able to guarantee a booking on your date since most brides book a year to months in advance. We of course can have a follow up dialogueI'm currently at a wedding but could schedule some time tomorrow. God bless, On Saturday, June 25, 2016, [redacted] < [redacted] [email protected]> wrote: Hi ***, I would first like to say how excited we were to work with youWe loved the photos from your portfolio, they were absolutely beautiful and I felt that we connected during our consultation We have received and viewed the photos you sent from the engagement sessionI would like to express how deeply disappointed and unhappy we were with the result, as well as the photo shootI left feeling like we did not accomplish what we had wanted to achieveI can honestly say that this was not the vision I had in mind, nor do they represent your amazing work that we first saw I was first attracted to your photos because of the clean and bright lookOur photos, while artistic, do not reflect other photos included in your collection. I have a few questions regarding the amount of photosAre there more, were these the best of the bunch? Also have they been edited or are these still raw images? I know we had discussed whimsical and perhaps we were not on the same page as to what that would look likeThere are several photos that are very similar I am aware that most engagement session are a bit awkward; however, I did not feel that we got a good representation of who we are as a couple with the poses we were able to do. Upon discussion we have decided to go a different direction for our wedding dayWe feel at this time it would be best for us to part ways We respectfully request a refund of all amounts paid, less the $dollar deposit. Please know that you do some amazing work with other couples and we sincerely thank you for your time and efforts. We will follwith you via phone regarding the monetary settlement. Thank you again Kind Regards, [redacted] and ***

Business response taken via phone by Revdex.com staff (**) *** *** indicated the consumer has now filed a complaint with the Revdex.com after their claim with *** *** was denied.Business tried working with the clients and were unable to come to a amicable resolution and the consumers decided to cancel their
the remainder of their commitment with the business*** *** indicated the $ deposit was non refundable and the Engagement session photos were done by the business and therefore they are not entitled to those funds back either*** *** did refund the consumers $which was the amount above and beyond their depost and engagement session(all items referenced in the business response are attached) ***From: *** *** Date: Wed, Jul 6, at 8:PMSubject: Following up | Todays MeetingTo: *** ***
Good Evening,
I want to thank you guys for taking the time to meet with me tonightEspecially considering this was our first meeting since the consultation, I felt it was extremely important for us to meet and talk to prevent a rehash of our last session. While I am grateful for your initial consideration, the meeting helped me come to the conclusions that we may not be a good fitWith that said, I decided to refund all money paid outside of the invoiced engagement fee and wedding deposit.
I wish you guys the best not just in your search but more importantly in your union.
God Bless you both
***
From: *** *** Date: Sat, Jun 25, at 11:AMSubject: Re: Engagement photosTo: *** *** Hey ***,
I hop your day is going wellI'm sorry to hear you weren't pleased with your engagement photos as well as your desire to go in a different directionI do believe these issues are resolvable and could be talked out and fixed in a reshootI do agree there was a break down communication, both in expectations via the *** board, the amount of time given by garden and the type of work we produceIf you guys were interested in a resolution I would be more than willing to do a reshoot, of course after a theme and clearer plans to accomplish that theme are established.
Unfortunately, we do not provide refundsAs a vendor the moment we sign into agreement with you, we turn away all other clientsAs a company we would not be able to guarantee a booking on your date since most brides book a year to months in advance. We of course can have a follow up dialogueI'm currently at a wedding but could schedule some time tomorrow.
God bless,
On Saturday, June 25, 2016, *** *** wrote:
Hi ***,
I would first like to say how excited we were to work with youWe loved the photos from your portfolio, they were absolutely beautiful and I felt that we connected during our consultation
We have received and viewed the photos you sent from the engagement sessionI would like to express how deeply disappointed and unhappy we were with the result, as well as the photo shootI left feeling like we did not accomplish what we had wanted to achieveI can honestly say that this was not the vision I had in mind, nor do they represent your amazing work that we first saw
I was first attracted to your photos because of the clean and bright lookOur photos, while artistic, do not reflect other photos included in your collection.
I have a few questions regarding the amount of photosAre there more, were these the best of the bunch? Also have they been edited or are these still raw images?
I know we had discussed whimsical and perhaps we were not on the same page as to what that would look likeThere are several photos that are very similar
I am aware that most engagement session are a bit awkward; however, I did not feel that we got a good representation of who we are as a couple with the poses we were able to do.
Upon discussion we have decided to go a different direction for our wedding dayWe feel at this time it would be best for us to part ways
We respectfully request a refund of all amounts paid, less the $dollar deposit.
Please know that you do some amazing work with other couples and we sincerely thank you for your time and efforts.
We will follwith you via phone regarding the monetary settlement.
Thank you again
Kind Regards,
*** and ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below This business response is ludicrousWe did NOT cancel any commitment to jazzymae photography*** sent us an email canceling any remainder servicesWe were not told that the $deposit was non-refundable and never received a contract or documentation stating soThis was only brought up after we were unsatisfied with the product and serviceNot only did he cancel any future service he has kept our money and failed to deliver all photos taken.I have attached some supporting documents regarding dates and details he failed to provide the service promisedI first tried to find a resolution with this business when a re-shoot was offeredThis service also failed to be delivered.
Please note that there was no contract given to support the information of a non-refundable deposit*** *** refused to find a resolution and canceled any commitment initially
Regards,
***-*** ***

Business response taken via phone by Revdex.com staff (**)
*** *** indicated the consumer has now filed a complaint with the Revdex.com after their claim with *** *** was deniedBusiness tried working with the clients and were unable to come to a amicable resolution and the consumers decided
to cancel their the remainder of their commitment with the business*** *** indicated the $ deposit was non refundable and the Engagement session photos were done by the business and therefore they are not entitled to those funds back either
*** *** did refund the consumers $which was the amount above and beyond their depost and engagement session
(all items referenced in the business response are attached)
***
From: *** *** Date: Wed, Jul 6, at 8:PMSubject: Following up | Todays MeetingTo: *** ***
Good Evening,
I want to thank you guys for taking the time to meet with me tonightEspecially considering this was our first meeting since the consultation, I felt it was extremely important for us to meet and talk to prevent a rehash of our last session. While I am grateful for your initial consideration, the meeting helped me come to the conclusions that we may not be a good fitWith that said, I decided to refund all money paid outside of the invoiced engagement fee and wedding deposit.
I wish you guys the best not just in your search but more importantly in your union.
God Bless you both
***
From: *** *** Date: Sat, Jun 25, at 11:AMSubject: Re: Engagement photosTo: *** *** Hey ***,
I hop your day is going wellI'm sorry to hear you weren't pleased with your engagement photos as well as your desire to go in a different directionI do believe these issues are resolvable and could be talked out and fixed in a reshootI do agree there was a break down communication, both in expectations via the *** board, the amount of time given by garden and the type of work we produceIf you guys were interested in a resolution I would be more than willing to do a reshoot, of course after a theme and clearer plans to accomplish that theme are established.
Unfortunately, we do not provide refundsAs a vendor the moment we sign into agreement with you, we turn away all other clientsAs a company we would not be able to guarantee a booking on your date since most brides book a year to months in advance. We of course can have a follow up dialogueI'm currently at a wedding but could schedule some time tomorrow.
God bless,
On Saturday, June 25, 2016, *** *** wrote:
Hi ***,
I would first like to say how excited we were to work with youWe loved the photos from your portfolio, they were absolutely beautiful and I felt that we connected during our consultation
We have received and viewed the photos you sent from the engagement sessionI would like to express how deeply disappointed and unhappy we were with the result, as well as the photo shootI left feeling like we did not accomplish what we had wanted to achieveI can honestly say that this was not the vision I had in mind, nor do they represent your amazing work that we first saw
I was first attracted to your photos because of the clean and bright lookOur photos, while artistic, do not reflect other photos included in your collection.
I have a few questions regarding the amount of photosAre there more, were these the best of the bunch? Also have they been edited or are these still raw images?
I know we had discussed whimsical and perhaps we were not on the same page as to what that would look likeThere are several photos that are very similar
I am aware that most engagement session are a bit awkward; however, I did not feel that we got a good representation of who we are as a couple with the poses we were able to do.
Upon discussion we have decided to go a different direction for our wedding dayWe feel at this time it would be best for us to part ways
We respectfully request a refund of all amounts paid, less the $dollar deposit.
Please know that you do some amazing work with other couples and we sincerely thank you for your time and efforts.
We will follwith you via phone regarding the monetary settlement.
Thank you again
Kind Regards,
*** and ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear belowThis? business? response is? ludicrousWe did NOT cancel any commitment to jazzymae photography*** sent us an email? canceling? any remainder servicesWe were not told that the $deposit was non-refundable and never? received? a contract or documentation stating soThis was only brought up after we were unsatisfied with the product and serviceNot only did he cancel any future service he has kept our money and failed to deliver all photos taken.I have attached some supporting documents regarding dates and details he failed to provide the service promisedI first tried to find a resolution with this business when a re-shoot was offeredThis service also failed to be delivered.? Please note that there was no contract given to support the information of a non-refundable deposit*** *** refused to find a resolution and? canceled? any commitment? initially
Regards,
***-*** ***?

Business response taken via phone by Revdex.com staff (**) *** *** indicated the consumer has now filed a complaint with the Revdex.com after their claim with *** *** was denied.Business tried working with the clients and were unable to come to a amicable resolution and the consumers decided to cancel their
the remainder of their commitment with the business*** *** indicated the $ deposit was non refundable and the Engagement session photos were done by the business and therefore they are not entitled to those funds back either*** *** did refund the consumers $which was the amount above and beyond their depost and engagement session(all items referenced in the business response are attached) ? ***From: *** *** Date: Wed, Jul 6, at 8:PMSubject: Following up | Todays MeetingTo: *** ***
Good Evening,?
I want to thank you guys for taking the time to meet with me tonightEspecially considering this was our first meeting since the consultation, ? I felt it was extremely important for us to meet and talk to prevent a rehash of our last session.? While I am grateful for your initial consideration, the meeting helped me come to the conclusions that we may not be a good fitWith that said, I decided to refund all money paid outside of the invoiced engagement fee and wedding deposit.?
I wish you guys the best not just in your search but more importantly in your union.?
God Bless you both
***
From: *** *** Date: Sat, Jun 25, at 11:AMSubject: Re: Engagement photosTo: *** *** Hey ***,?
I hop your day is going wellI'm sorry to hear you weren't pleased with your engagement photos as well as your desire to go in a different directionI do believe these issues are resolvable and could be talked out and fixed? in a reshootI do agree there was a break down communication, both in expectations via the *** board, the amount of time given by garden? and the type of work we? produceIf you guys were interested in a resolution I would be more than willing to do a reshoot, of course after a theme and clearer plans to accomplish that theme are? established.?
Unfortunately, we do not provide refundsAs a vendor the moment we sign into agreement with you, we? turn away all other clientsAs a company we would not be able to guarantee a booking on your date since most brides book a year to months in advance.? We of course can have a follow up dialogueI'm currently at a wedding but could schedule some time tomorrow.?
God bless,?
On Saturday, June 25, 2016, *** *** wrote:
Hi ***,
I would first like to say how excited we were to work with youWe loved the photos from your portfolio, they were absolutely beautiful and I felt that we connected during our consultation
We have received and viewed the photos you sent from the engagement sessionI would like to express how deeply disappointed and unhappy we were with the result, as well as the photo shootI left feeling like we did not accomplish what we had wanted to achieveI can honestly say that this was not the vision I had in mind, nor do they represent your amazing work that we first saw
? I was first attracted to your photos because of the clean and bright lookOur photos, while artistic, do not reflect other photos included in your collection.?
I have a few questions regarding the amount of photosAre there more, were these the best of the bunch? Also have they been edited or are these still raw images?
I know we had discussed whimsical and perhaps we were not on the same page as to what that would look likeThere are several photos that are very similar
I am aware that most engagement session are a bit awkward; however, I did not feel that we got a good representation of who we are as a couple with the poses we were able to do.?
Upon discussion we have decided to go a different direction for our wedding dayWe feel at this time it would be best for us to part ways
We respectfully request a refund of all amounts paid, less the $dollar deposit.?
Please know that you do some amazing work with other couples and we sincerely thank you for your time and efforts.?
We will follwith you via phone regarding the monetary settlement.?
Thank you again
Kind Regards,
*** and ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This business response is ludicrous. We did NOT cancel any commitment to jazzymae photography. [redacted] sent us an email canceling any remainder services. We were not told that the $200 deposit was non-refundable and never received a contract or documentation stating so. This was only brought up after we were unsatisfied with the product and service. Not only did he cancel any future service he has kept our money and failed to deliver all photos taken.I have attached some supporting documents regarding dates and details he failed to provide the service promised. I first tried to find a resolution with this business when a re-shoot was offered. This service also failed to be delivered. Please note that there was no contract given to support the information of a non-refundable deposit. [redacted] refused to find a resolution and canceled any commitment initially.
Regards,
[redacted]-[redacted]