Initial Business Response / [redacted] (1000, 8, 2015/12/14) */ Our response to this claim is as follows: We are disappointed that Mr [redacted] experienced a sewage backup shortly after moving into the homeThe sewage ejection pump was functioning during the inspection, and the prior owner was occupying the home and did not disclose a problem with the sewage ejection pump or the sewage disposal systemMr [redacted] states that the foundation drain tile sump pump is the problem and that it was not inspected when the source of the problem as Mr [redacted] states is a sewage backup, this is an entirely different systemMr [redacted] was advised that our inspection excluded the private sewage disposal system and he should explore filing a homeowners insurance claim for any damages associated with a sewage backup ## Mr [redacted] was present during the entire inspection of the home and was satisfied with the inspection and report that was providedOur inspector reported that that there was no foundation drain tile and sump pump system provided Mr [redacted] contacted our office and advised that sewage had backed up into the basementWe advised Mr [redacted] to please provide a technical support request via our website so our entire team could assist him as the nature of the problem sounded more like a homeowners insurance claim as the home is provided with a private sewage disposal system and has a sewage ejection pump, which is not a foundation drain tile sump pumpMr [redacted] refused to make a technical support request via our website and contacted our office numerous times demanding we repair this system
Initial Business Response / [redacted] (1000, 8, 2015/12/14) */ Our response to this claim is as follows: We are disappointed that Mr [redacted] experienced a sewage backup shortly after moving into the homeThe sewage ejection pump was functioning during the inspection, and the prior owner was occupying the home and did not disclose a problem with the sewage ejection pump or the sewage disposal systemMr [redacted] states that the foundation drain tile sump pump is the problem and that it was not inspected when the source of the problem as Mr [redacted] states is a sewage backup, this is an entirely different systemMr [redacted] was advised that our inspection excluded the private sewage disposal system and he should explore filing a homeowners insurance claim for any damages associated with a sewage backup ## Mr [redacted] was present during the entire inspection of the home and was satisfied with the inspection and report that was providedOur inspector reported that that there was no foundation drain tile and sump pump system provided Mr [redacted] contacted our office and advised that sewage had backed up into the basementWe advised Mr [redacted] to please provide a technical support request via our website so our entire team could assist him as the nature of the problem sounded more like a homeowners insurance claim as the home is provided with a private sewage disposal system and has a sewage ejection pump, which is not a foundation drain tile sump pumpMr [redacted] refused to make a technical support request via our website and contacted our office numerous times demanding we repair this system