THE WORST! I had a service call with J&B last MayI contacted J&B to look at my range because the heating and broil elements did not heat, even though the stove top still workedThey sent *** out to look at my range and do what the refer to as a diagnostic ($90.00)*** spent several minutes with his test equipment unable to figure things outWhile *** was poking and prodding around the back of my range, he made several calls to his senior tech for adviceTo me, I was getting the idea that *** had no idea what he was doingAfter about minutes, he concluded that I had a bad 220v outlet, and I decided to hold off on anything furtherA few weeks later I had a certified electrician come out to test my 220v outlet just to find out it was functioning just fineI called J&B back to share this info and get some resolution for the $I already forked overSo, they sent *** back out to follow up on his own diagnosisAfter I explained to *** that I had a certified electrician disprove his diagnosis, he tested the outlet again and said it was still badAt that point I was getting irritated and asked *** to leave my houseI did some research on my range and came to the conclusion that the control panel needed to be replacedI ordered one, and installed it myselfThe oven works just fine now no thanks to J&B
This company is a joke! My experience started with a warranty call to Whirlpool because my washing machine stopped agitating and the clothes were no longer coming out clean They set up the appointment for J & B Appliance so I expected the company to be knowledgeable about a whirlpool washerWhen the tech showed up to my house the first time he did a diagnostic check and said that everything was fineHe then took a cigarette break in my front yard while I called the company to let them know that it was not fixedThe company stated that they would have to talk to him when he returned to the office to find out what the problem wasThere was no follfrom the company so I called them the next day and told them I wanted to have the tech come out again because the washing machine still is not fixedA week later the same gentleman comes out to my houseHe stood in front of my washer and told me to do a load of clothesHe stated that I was not washing correctly and that the machine could not sense the different types of clothes, and that was the reason that the clothes were not coming out cleanI pulled the clothes from the washer and showed him that the Pod I use for detergent had not even disintegrated in the waterOur appointment went down hill from there The guy said he got paid approximately $whether he was there for minutes or hours and that he had to split that with the companySo basically it wasn't worth his timeI called the company again and tried to explain that their service tech was incompetent but the lady on the phone did not want to hear itShe did not want to send another rep out to do the job eitherLong story short, Whirlpool sent out another company, ATS, who were GREAT! They diagnosed the problem within minutes and were courteous, helpful and everything that J and B was notAvoid J and B at all costs
I have use J&B for various appliance repairs since my realtor recommended them in 1988, and have had acceptable service in the past, but their customer and technical service has deteriorated significantly It has now been four weeks and three trips so far to try to fix my washing machine, each time with the wrong part Now I am waiting for yet another part and as usual have no ETA or cost estimate from them Each time they have ordered a part, I have had to call after about a week to ask when it will be in and what the cost of the part is If the part costs too much, I will replace the washer, but they don't provide information for this decision making There seems to be no communication from the the technician to the office and no communication to the customer at all
After reading the other registered complaints, I guess it could be worse, but, the lack of customer service from this company is unbelievable and I think others should know. I have a large home and we maintain a home warranty on it. We have had many services providers over the years (A/C, pool, refrigerator, etc.). In other words this is not my first rodeo.
If you care to read it, here is my experience with them. If you don't want to read it all, just do yourself a favor and call someone else.
The water line on my refrigerator was leaking and also ice cubes were getting jammed in the ice maker and it was not producing enough ice. So, I put in a claim for service with the warranty company. When J & B Appliances called, we scheduled an appointment for the 20th. Their tech came on the 20th, said he needed to order parts and the office will call when the parts are in, probably the 22nd. I called them on the 22nd, was told she did not know if the parts were received and she would call me back. I asked; at that point their next available appointment was the following Tuesday, the 27th. (I would have thought she would have put me in for the appointment on the 27th). When she did call back the next day, now the next available appointment was not until the 30th. I complained about this delay and she said she would try to work me in earlier if they had a cancellation. I did receive a call on the 26th that their tech could be there on the 27th, unfortunately I had a conflict for the only time of day he could be there. I said fine I would be here on the 30th for him. But, since she had agreed to work me in on a cancellation, she never put me on the schedule for the 30th. Now the next available appointment was not until Tuesday, November 3rd.
When their tech arrived yesterday, the 3rd, he had brought the wrong ice maker for my fridge, but said he fixed the water line leak. He would order the correct ice maker and the office would call me when the part was in. (Are you starting to see a pattern here?) Within an hour, I had a puddle of water on the floor. I called and received their answering machine. I left a message. I called back this morning, the 4th. Their tech would not be able to make it back out here until the 10th (at which time I'm sure he will need to order parts and have the office call me to schedule a time). Needless to say, I was not happy. She said she would get in touch with the tech to see if he could work something out. She called back to tell me the tech would stop by today to shut off the water, but he would not have the time to evaluate the problem. (I know how to turn a valve; the water was already turned off.) I said fine, put me on the schedule for the 10th, but also put me on the schedule for the 13th (assuming additional parts would be needed to be ordered to fix the water line). Well, they don't work that way, she won't put you on the schedule until the parts are received. I said, so it could be another week after next Tuesday when the repair is actually done. Well, even though she is the manager and her tech did not properly repair the leak yesterday, there is nothing she can do about the time frame, that's just how booked their tech is. Come to find out, she has only one tech who provides service in my area (I'm in Oro Valley), and when parts are ordered, she picks them up, but the tech only goes into their office to get them on Thursdays. (btw, this means when she told me she didn't know if the ordered parts had been received, it appears she was lying).
So, J & B Appliances was first out to repair my refrigerator on October 20th and it can very well be 4 weeks later, November 17th before the repairs are complete.
THE WORST! I had a service call with J&B last MayI contacted J&B to look at my range because the heating and broil elements did not heat, even though the stove top still workedThey sent *** out to look at my range and do what the refer to as a diagnostic ($90.00)*** spent several minutes with his test equipment unable to figure things outWhile *** was poking and prodding around the back of my range, he made several calls to his senior tech for adviceTo me, I was getting the idea that *** had no idea what he was doingAfter about minutes, he concluded that I had a bad 220v outlet, and I decided to hold off on anything furtherA few weeks later I had a certified electrician come out to test my 220v outlet just to find out it was functioning just fineI called J&B back to share this info and get some resolution for the $I already forked overSo, they sent *** back out to follow up on his own diagnosisAfter I explained to *** that I had a certified electrician disprove his diagnosis, he tested the outlet again and said it was still badAt that point I was getting irritated and asked *** to leave my houseI did some research on my range and came to the conclusion that the control panel needed to be replacedI ordered one, and installed it myselfThe oven works just fine now no thanks to J&B
This company is a joke! My experience started with a warranty call to Whirlpool because my washing machine stopped agitating and the clothes were no longer coming out clean They set up the appointment for J & B Appliance so I expected the company to be knowledgeable about a whirlpool washerWhen the tech showed up to my house the first time he did a diagnostic check and said that everything was fineHe then took a cigarette break in my front yard while I called the company to let them know that it was not fixedThe company stated that they would have to talk to him when he returned to the office to find out what the problem wasThere was no follfrom the company so I called them the next day and told them I wanted to have the tech come out again because the washing machine still is not fixedA week later the same gentleman comes out to my houseHe stood in front of my washer and told me to do a load of clothesHe stated that I was not washing correctly and that the machine could not sense the different types of clothes, and that was the reason that the clothes were not coming out cleanI pulled the clothes from the washer and showed him that the Pod I use for detergent had not even disintegrated in the waterOur appointment went down hill from there The guy said he got paid approximately $whether he was there for minutes or hours and that he had to split that with the companySo basically it wasn't worth his timeI called the company again and tried to explain that their service tech was incompetent but the lady on the phone did not want to hear itShe did not want to send another rep out to do the job eitherLong story short, Whirlpool sent out another company, ATS, who were GREAT! They diagnosed the problem within minutes and were courteous, helpful and everything that J and B was notAvoid J and B at all costs
I have use J&B for various appliance repairs since my realtor recommended them in 1988, and have had acceptable service in the past, but their customer and technical service has deteriorated significantly It has now been four weeks and three trips so far to try to fix my washing machine, each time with the wrong part Now I am waiting for yet another part and as usual have no ETA or cost estimate from them Each time they have ordered a part, I have had to call after about a week to ask when it will be in and what the cost of the part is If the part costs too much, I will replace the washer, but they don't provide information for this decision making There seems to be no communication from the the technician to the office and no communication to the customer at all
After reading the other registered complaints, I guess it could be worse, but, the lack of customer service from this company is unbelievable and I think others should know. I have a large home and we maintain a home warranty on it. We have had many services providers over the years (A/C, pool, refrigerator, etc.). In other words this is not my first rodeo.
If you care to read it, here is my experience with them. If you don't want to read it all, just do yourself a favor and call someone else.
The water line on my refrigerator was leaking and also ice cubes were getting jammed in the ice maker and it was not producing enough ice. So, I put in a claim for service with the warranty company. When J & B Appliances called, we scheduled an appointment for the 20th. Their tech came on the 20th, said he needed to order parts and the office will call when the parts are in, probably the 22nd. I called them on the 22nd, was told she did not know if the parts were received and she would call me back. I asked; at that point their next available appointment was the following Tuesday, the 27th. (I would have thought she would have put me in for the appointment on the 27th). When she did call back the next day, now the next available appointment was not until the 30th. I complained about this delay and she said she would try to work me in earlier if they had a cancellation. I did receive a call on the 26th that their tech could be there on the 27th, unfortunately I had a conflict for the only time of day he could be there. I said fine I would be here on the 30th for him. But, since she had agreed to work me in on a cancellation, she never put me on the schedule for the 30th. Now the next available appointment was not until Tuesday, November 3rd.
When their tech arrived yesterday, the 3rd, he had brought the wrong ice maker for my fridge, but said he fixed the water line leak. He would order the correct ice maker and the office would call me when the part was in. (Are you starting to see a pattern here?) Within an hour, I had a puddle of water on the floor. I called and received their answering machine. I left a message. I called back this morning, the 4th. Their tech would not be able to make it back out here until the 10th (at which time I'm sure he will need to order parts and have the office call me to schedule a time). Needless to say, I was not happy. She said she would get in touch with the tech to see if he could work something out. She called back to tell me the tech would stop by today to shut off the water, but he would not have the time to evaluate the problem. (I know how to turn a valve; the water was already turned off.) I said fine, put me on the schedule for the 10th, but also put me on the schedule for the 13th (assuming additional parts would be needed to be ordered to fix the water line). Well, they don't work that way, she won't put you on the schedule until the parts are received. I said, so it could be another week after next Tuesday when the repair is actually done. Well, even though she is the manager and her tech did not properly repair the leak yesterday, there is nothing she can do about the time frame, that's just how booked their tech is. Come to find out, she has only one tech who provides service in my area (I'm in Oro Valley), and when parts are ordered, she picks them up, but the tech only goes into their office to get them on Thursdays. (btw, this means when she told me she didn't know if the ordered parts had been received, it appears she was lying).
So, J & B Appliances was first out to repair my refrigerator on October 20th and it can very well be 4 weeks later, November 17th before the repairs are complete.