I have been in contact with Mr*** over the phone and in my officeI have assured Mr*** that Ford Motor Company and Ken Stoepel Ford are working very diligently on a resolution to this situationMr *** has been very patient with us and we appreciate his willing to work with us. In our conversation with Mr*** he expressed his frustration and I told him that when this is all said and done that we would make this right with him and he said that he was agreeableI appreciate that Mr*** is willing to work with us so that we can resolved this issue to his completed satisfaction
This concern was resolved with Ms. [redacted] back in January. The cowl panel was replaced and a free set of wiper blades were installed on her vehicle.Kind Regards,[redacted]
Mr. [redacted] did come in to our service department last October due to a check engine light and engine is was running rough, diagnosis showed internal engine failure and we recommended an engine replacement. Customer had purchased the vehicle and a aftermarket warranty from a another dealer in another...
town is my understanding. However, this not a problem to us as we gladly accept and work with most warranty companies, but we are bound by the limits of the policy that Mr. [redacted] purchased. After a tear down of the engine and two visits from an inspector sent by his warranty company, they approved a engine replacement. However, they did not approve using a Ford re-manufactured engine and wanted to use a more cost effective assy, possibly used or reman engine from another source. We then explained the benefits of using a Ford product over another product (better warranty) and so Mr. [redacted] decided to pay the difference and get the Ford re-manufactured engine assy. Unfortunately on Ford's part we have run in to a series of defective engines and have had to replace four assy in which we sincerely apologize for this situation. I can assure you that from the technical people in Michigan to the top of Ford customer service division in Texas that all are aware of Mr. [redacted] situation and are diligently working on a resolution. Mr [redacted] has been offered a free loaner vehicle the entire time this has been going on and is in a free loaner at this time until a resolution is found.
Complaint: [redacted]
I am rejecting this response because: I agree with the statement that Ken Stoepel Ford has made, however I do not have any information on what they are going to do. They have assured me that they will make it right but I am not sure what that means. They still have not let me know when my truck will be ready are any other details about what they intend to do. Thank you.
Regards,
[redacted]
I have been in contact with Mr*** over the phone and in my officeI have assured Mr*** that Ford Motor Company and Ken Stoepel Ford are working very diligently on a resolution to this situationMr *** has been very patient with us and we appreciate his willing to work with us. In our conversation with Mr*** he expressed his frustration and I told him that when this is all said and done that we would make this right with him and he said that he was agreeableI appreciate that Mr*** is willing to work with us so that we can resolved this issue to his completed satisfaction
This concern was resolved with Ms. [redacted] back in January. The cowl panel was replaced and a free set of wiper blades were installed on her vehicle.Kind Regards,[redacted]
Mr. [redacted] did come in to our service department last October due to a check engine light and engine is was running rough, diagnosis showed internal engine failure and we recommended an engine replacement. Customer had purchased the vehicle and a aftermarket warranty from a another dealer in another...
town is my understanding. However, this not a problem to us as we gladly accept and work with most warranty companies, but we are bound by the limits of the policy that Mr. [redacted] purchased. After a tear down of the engine and two visits from an inspector sent by his warranty company, they approved a engine replacement. However, they did not approve using a Ford re-manufactured engine and wanted to use a more cost effective assy, possibly used or reman engine from another source. We then explained the benefits of using a Ford product over another product (better warranty) and so Mr. [redacted] decided to pay the difference and get the Ford re-manufactured engine assy. Unfortunately on Ford's part we have run in to a series of defective engines and have had to replace four assy in which we sincerely apologize for this situation. I can assure you that from the technical people in Michigan to the top of Ford customer service division in Texas that all are aware of Mr. [redacted] situation and are diligently working on a resolution. Mr [redacted] has been offered a free loaner vehicle the entire time this has been going on and is in a free loaner at this time until a resolution is found.
Complaint: [redacted]
I am rejecting this response because: I agree with the statement that Ken Stoepel Ford has made, however I do not have any information on what they are going to do. They have assured me that they will make it right but I am not sure what that means. They still have not let me know when my truck will be ready are any other details about what they intend to do. Thank you.
Regards,
[redacted]