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JBD and Company

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JBD and Company Reviews (6)

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business informed me to upload a receipt and I will I assume Mattress Land believes that because they have a No Money Back Policy that they shouldn't have to give me my money backI would normally agree, but they gave me a completely different product from the one they had on display The problem isn't that I wasn't satisfied with their productThe problem is I never got the product!They gave me a different product and slapped a label on itI couldn't tell it was different because they had it in plastic wrapThis is fraudNot an unsatisfied customerThe company operates in a low level income area and takes advantage of Hispanic peopleThe salesman at Mattress Land even talked about his unfortunate business transactions he has with HispanicsHe told me he has to draw a smiley face and write a number to see if they like the pricePlease help me not only get my money back, but get this business out of our communityPeople deserve better than this Regards, [redacted]

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Whether or not the labels were slapped on or professionally placed doesn't matter to me What matters to me is that I get the same mattress that was on display The mattress that was on display was of a higher quality than the one they tried to give me As for the "x" labeled mattress, it still wasn't the same mattress as the one they had on displayThe "x"labeled mattress was also of a lesser quality as I noticed when I came in the next dayIf it were the mattress they had on display, I would have walked out satisfied Mattress Land of Harrisonburg knows that the mattresses they have on display are not the same they give to the customers If I would have known that the product were of a lesser quality I would not have accepted this transaction This label scam needs to be dealt with People work hard for their money and it is not right that a company like Mattress land of Harrisonburg can trick people into buying lesser grade products with the same labels They keep telling me they will give me a product to resolve my complaint After being initially scammed, I do not want their product That is why I returned the mattress I want my money back and I want Mattress Land of Harrisonburg to stop using label scams to take advantage of people Regards, [redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Whether or not the labels were slapped on or professionally placed doesn't matter to me.  What matters to me is that I get the same mattress that was on display.  The mattress that was on display was of a higher quality than the one they tried to give me.  As for the "x" labeled mattress, it still wasn't the same mattress as the one they had on display. The "x"labeled mattress was also of a lesser quality as I noticed when I came in the next day. If it were the mattress they had on display, I would have walked out satisfied.
Mattress Land of Harrisonburg knows that the mattresses they have on display are not the same they give to the customers.  If I would have known that the product were of a lesser quality I would not have accepted this transaction.  This label scam needs to be dealt with.  People work hard for their money and it is not right that a company like Mattress land of Harrisonburg  can trick people into buying lesser grade products with the same labels. 
They keep telling me they will give me a product to resolve my complaint.  After being initially scammed, I do not want their product.  That is why I returned the mattress.  I want my money back and I want Mattress Land of Harrisonburg to stop using label scams to take advantage of people.
Regards,
[redacted]

Have the customer send you a copy of their receipt of the merchandise purchased at Mattress Land.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
The business informed me to upload a receipt and I will.
I assume Mattress Land believes that because they have a No Money Back Policy
that they shouldn't have to give me my money back. I would normally agree, but
they gave me a completely different product from the one they had on display.
The problem isn't that I wasn't satisfied with their product. The problem is I
never got the product!. They gave me a different product and slapped a label on
it. I couldn't tell it was different because they had it in plastic wrap. This
is fraud. Not an unsatisfied customer. The company operates in a low level income
area and takes advantage of Hispanic people. The salesman at Mattress Land even
talked about his unfortunate business transactions he has with Hispanics. He
told me he has to draw a smiley face and write a number to see if they like the
price. Please help me not only get my money back, but get this business out of
our community. People deserve better than this.
Regards,
[redacted]

[redacted] and his Girl Friend/Wife purchased a Queen Mattress Set from Mattress Land on 21 June 2014 sales ticket #[redacted].  [redacted] came in later to pickup his purchased Mattress set and took the mattress set home with him new in plastic.  Later [redacted] and his father came back in the store and said he did not get the right mattress set.  I told him we only get one  style  in pillow top from the factory but the manufacturer changes cover styles and names about every six months on the models but they are still the same bed under the mattress cover.  Mr  [redacted] said he wanted the exact bed like he laid on during the original purchase.  
     
After looking  into Mattress Land’s store stock we found a new in plastic Queen Mattress set exactly  like Mr, [redacted] wanted.  At that point I said we would be happy to exchange mattress sets with him so he would have the correct  mattress set and on the plastic bag that the mattress was in a large black X  was put on to mark it.  Mr [redacted] agreed that would bring back the first set for exchange for the correct set with the black X on the plastic  and the problem would be solved.       But Mr. [redacted] came back to the store when my helper was on duty and demanded a refund and left the original purchase at the store without my consent or authorization.  I told my helper to ask  Mr, [redacted] did he want me to donate his purchase to the Local Goodwill or Salvation Army in his name?
 
In the past some customers may have a guest  who  wants to stay overnight but they have no place for them to sleep and they buy a new mattress set for them to sleep on but try and bring it back to the store for a refund the next day.
 
Mr [redacted] knows that mattress labels are put on the mattress sets at the mattress factory licensed by the manufacturer not as he claims slapped on.
 
Mattress Land’s Store policy is printed on every customer receipt----All Sales Final
 
But in an effort to resolve this issue Mattress Land still  has  the set Mr [redacted] picked out with the X clearly marked on the Mattress Bag. 
 
Normally delivery to Mr [redacted]s home in Weyers Cave is $45.00.  But to show there is no hard  feeling on this matter- Mattress Land is willing to Deliver Mr [redacted]’s  purchased mattress set to Mr [redacted] at his Weyers Cave home  FREE OF CHARGE.

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