J.B.D. Canada

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I ordered a piece of jewelry over the phone from Bedrosian Jewelry, which did not come out at all as I had ordered When I ordered the piece over the phone I was never told of any return or refund policies, and I was never provided any documentation or order form I later received a copy of these documents from my credit card company, and the sales slip was dated several days after the order was placed I ordered a necklace with two birds as one solid piece in white gold with two birth stones; however what I received was two ducks as two separate pieces laid on top of each other Not only did the product not meet my order specifications, it was of very poor quality and defective The two ducks (which were supposed to be birds) were rubbing against themselves and scratching thepiece The item was of very poor quality, poor design, and not what I ordered Of note, I did not design the product I provided a picture to the merchant and my requirements, and the merchant designed the product which ended up being a flawed design and did not meet my requirements As a result, I returned the item to the merchant and requested a full refund The merchant insisted on trying to “fix the problem” by soldering/gluing the two pieces together, however I indicated to him that I didn’t want two pieces glued together as this was not what I had ordered to begin with I told the merchant that I just wanted a full refund, since the item was not what I had ordered and was clearly defective and of very poor quality I believe the merchant went ahead and soldered the item anyway, even though I requested a full refund The merchant has the item and my money, and continues to refuse to refund my money He has stated that I should have known that the item was non-returnable, even though he never disclosed this when I placed the over the phone When I questioned him about why he didn’t disclose his return policy and how I would have known that the item was not returnable, he stated “I should have known, it is common knowledge” I stated to him that what he created was not what I ordered, and I don’t understand why he is trying to force me to keep such a poor quality item that isn’t even what I ordered I have tried working with this merchant; however he is being unreasonable and is refusing to refund my money, and blew up at me on the phone and hung up on me when I recently attempted to try to work this out again This merchant has lied in several ways, and is holding both the returned merchandise and my money, and I just want a full refund I have not been able to resolve the matter with the merchant He continues to hold both my money and the defective returned item Because I have not been able to resolve this directly with the merchant, I have consulted with the Massachusetts Attorney General’s Office, who after reviewing all of the information, have stated that the merchant has broken several Massachusetts lawsThe AG’s office has found that the merchant has broken laws in the areas of failing to disclose his return policy, failing to allow for a return, trying to prohibit the return of defective merchandise (instead insisting on trying to fix the item) The AG’s office has concluded that the merchant has engaged in unfair and deceptive business practices, and has broken several Massachusetts laws The AG’s office has provided the below Massachusetts Laws which relate to this transaction:Refund, Return & Cancellation Policies:Massachusetts law requires that a merchant clearly and conspicuously disclose the store's refund, return, or cancellation policyA merchant cannot misrepresent the store's policy or fail to honor itGenerally, clear and conspicuous disclosure means that themerchant must display a written return policy that the buyer can see and understand before the purchase is madeAs long as the product is not defective, a merchant can choose any return policy, provided the merchant discloses this policy to the buyer before the purchaseStating the policy on the receipt would not satisfy this disclosure requirement, because it is not provided until after the sale( M.G.Lc93A, §2(c), CMR 3.13(2)).Defective Merchandise:A store, however, cannot use its disclosed policy to refuse the return of defective merchandiseWhen the item purchased is defective, you can choose a repair, replacement or refundThis right is contained in the Implied Warranty of Merchantability lawUnder that law, merchants cannot limit your remediesIn addition, this means that if a merchant chooses an "All Sales Final" return policy, it must disclose that policy without limiting your rightsFor example, the disclosure of the return policy must be similar to aposting which reads: "All Sales Final, With the Exception of Defective Goods." (CMR 6.12)The merchant, by his own admission to me, has stated that he did not disclose the return policy and stated that “I should have known, and it is common knowledge that there are no returns” Since the order was placed by phone, the merchant must provide information on restrictions on any returns before completing the order The merchant completed a sales slip several days after the order was placed, which was never provided directly to me On the bottom of this sales slip the return policy is noted, however this it is a violation of Massachusetts law to list the return policy after the sale is already completed Keep in mind that this sales slip was nevereven provided to me and was completed days after the sale The merchant produced a defective item which was scratching itself, and has tried to restrict a return which is another violation of Massachusetts law The merchant has tried to force me to keep an item which is not what I ordered and was very poor quality, however under Massachusetts law, the merchant must give the customer a choice of a refund repair or replacement I have indicated several times that I just want a refund since the item is not what I orderedhowever the merchant continues to refuseThe Massachusetts Attorney General’s office has found that Bedrosian Jewelry has broken several Massachusetts laws, and they have stated that the merchant MUST issue a refund to me They stated that holding both a returned item which was defective as well as a customer’s money and refusing to issue a refund is a clear and vagrant violation of Massachusetts Law The AG’s office has requested that I pass this information along to the Revdex.com A formal complaint with the Massachusetts Attorney General’s office has been filed against Bedrosian Jewelry, and the AG’s office has stated that are in the beginning stages of pursuing the merchant for violation of Massachusetts Retail Laws.This merchant has both my money and the defective returned item, has acted in a deceptive manner and has broken several Massachusetts laws I have tried working with this merchant and they have yelled at me and hung up the phone and are not willing to be reasonable Since they are refusing (illegally) to issue a refund, and holding both my money and the item All I am asking for is a full refund of my money due to to the item not being what I ordered, defective, of very poor quality, as well as the various Massachusetts laws which have been broken by this merchantI have never had an interaction with a merchant like this before, and simply want my money back and to move on The merchant continues to hold my returned item and my money, and is being dishonest and unethical] Regards, [redacted]

Revdex.com:My complaint is not full of lies, and the Attorney General has in fact been contacted and a formal complaint with them has been filed The AG's office has stated that by not indicating the return policy when the order was placed over the phone, and then refusing a full refund for a defective item (instead insisting a repaid be made), the company has violated two Mass laws The company simply can't enforce a return policy that was never disclosed, and then refuse to issue a refund for an item that is defective and has design flaws I indicated when I picked the item up that it was nice but was not exactly what I expected Upon further examination I discovered it was defective and the two pieces were rubbing against each other which was a design flaw I clearly stated I wanted the piece to be one piece, and I was not happy that a brand new piece of jewelry was rubbing against itself creating scratchesAs for the design, I stated that it looks more like ducks than birds, and I was not happy with the final product When I went to return the item, the company insisted that they try to "fix the problem" however I stated I wanted a full refund They said they would see if they could fix the item, however I made it clear that I just want a full refund and that the item is not what I expected, however the company said they would not refund my money and could only try to "fix the problem" At the end of the day, I am not happy with the product that was created by this company, which was defective and of poor design I have returned the item and they are refusing to refund my money I should not be forced to keep an item that does not meet my original specifications, and was clearly defective If the company was as easy to work with as they state, and willing to issue a refund as requested then none of this would be necessary I would be willing to drop the BB complaint if the company would simply issue a full refund for the defective returned item All I wanted from day one was a refund, and had the company just agreed to refund my money none of this would ever have been necessary.I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]

*** *** came into our store twice and we discussed the design that he wanted and we gave him a quoteHe said he would think about it and called us back and said he wanted to go ahead and have us make him to birds that he had given us a picture ofHe mentioned that it doesn't have to be
exactly like the picture, but something similar would doWe took his credit card info over the phone and charged the full amount of 500.00+taxWe always take full payment on special ordersOnce the job was done we called Mr*** and he came to pick it up*** and *** were both there the day Mr*** picked up the piece and they both remember him saying he loved the piece and that it had come out greatSometime later Mr*** reached out to us saying that his wife didn't like the piece and the birds looked like ducksHe also said the birds rubbing together were scratching one anotherWe asked Mr*** to bring in the piece and we took the scratches out and soldered them together at Mr***'s request for no additional chargeWe called Mr*** a couple of times to let him know that the job was ready, but he still has not come to pick it upThat is the reason why we still have the pieceWe clearly state on our receipt and in our store that special orders are not refundableWe made the piece according to Mr***'s wishes and he was happy when he left our storeIt is unfair for Mr*** to bring negative attention to our business just because his wife did not like the gift that he designed himself

This whole complaint by Mr [redacted] is full of lies. We have been in business since 1987 and never had a problem like this. Basically we would not want to jeopardize our reputation over $500. We would just refund or give credit just so we would not have to go through all this paperwork that is taking time away from our business It’s just not worth it! The reason why we are not refunding his money is all about principal. As far as us having the item, is because he left it with us and has not returned to pick it up. He can come pick it up, but chooses not to. He’s making it seem like we won’t give it back. What we mean by principle is that Mr [redacted] gave us a picture of the birds and we make it for him. When he came into our store to pick it up, he never said anything about the birds looking like ducks because it looked like the picture he gave us. Mr [redacted]’s exact words were that he loved the price and that it came out great. Basically the job was done to his liking or he would not have picked it up in the first place. Mr [redacted] who was happy with the job we did gave the piece to his wife. The same piece that he designed and was happy about how it came out when he walked out of our store. Sometime later he contacted us and said his wife did not like the piece and that the birds looked like ducks. Mr [redacted] should just have the courage to tell his wife that it was his design that we made specifically for him and that the poor choice of design was his decision. There is no reason he should be blaming us. He designed it, he loved it. If Mr [redacted] did not like the piece when he originally came to pick it up, we would have definitely done what we always do and that’s make sure the customer is happy when they leave our store. In this case, the customer (Mr [redacted]) walked out happy, but wants to blame us for his bad choice of design that his wife did not like. Mr [redacted] came into our store twice before placing his order over the phone. We have a big enough sign that he could easily see when he walks into our store about our store policies. The reason Mr [redacted] was not provided with documentation or order form is because he chose to place the order over the phone. If he was so concerned about documentation at the time of sale he should have come into our store and placed the order that way. Mr [redacted] just wants to put the blame on us for his poor decisions. Bedrosian Jewelry did not break any laws as stated by Mr [redacted] and we have not been contacted by the attorney general's office about this matter. Another lie by Mr [redacted]

Revdex.com:My complaint is not full of lies, and the Attorney General has in fact been contacted and a formal complaint with them has been filed.  The AG's office has stated that by not indicating the return policy when the order was placed over the phone, and then refusing a full refund for a defective item (instead insisting a repaid be made), the company has violated two Mass laws.  The company simply can't enforce a return policy that was never disclosed, and then refuse to issue a refund for an item that is defective and has design flaws.  I indicated when I picked the item up that it was nice but was not exactly what I expected.  Upon further examination I discovered it was defective and the two pieces were rubbing against each other which was a  design flaw.  I clearly stated I wanted the piece to be one piece, and I was not happy that a brand new piece of jewelry was rubbing against itself creating scratches. As for the design, I stated that it looks more like ducks than birds, and I was not happy with the final product.  When I went to return the item, the company insisted that they try to "fix the problem" however I stated I wanted a full refund.  They said they would see if they could fix the item, however I made it clear that I just want a full refund and that the item is not what I expected, however the company said they would not refund my money and could only try to "fix the problem".  At the end of the day, I am not happy with the product that was created by this company, which was defective and of poor design.  I have returned the item and they are refusing to refund my money.  I should not be forced to keep an item that does not meet my original specifications, and was clearly defective.  If the company was as easy to work with as they state, and willing to issue a refund as requested then none of this would be necessary.  I would be willing to drop the BB complaint if the company would simply issue a full refund for the defective returned item.  All I wanted from day one was a refund, and had the company just agreed to refund my money none of this would ever have been necessary.I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I ordered a piece of jewelry over the phone from Bedrosian Jewelry, which did not come out at all as I had ordered.   When I ordered the piece over the phone I was never told of any return or refund policies, and I was never provided any documentation or order form.  I later received a copy of these documents from my credit card company, and the sales slip was dated several days after the order was placed.   I ordered a necklace with two birds as one solid piece in white gold with two birth stones; however what I received was two ducks as two separate pieces laid on top of each other.  Not only did the product not meet my order specifications, it was of very poor quality and defective.  The two ducks (which were supposed to be birds) were rubbing against themselves and scratching thepiece.  The item was of very poor quality, poor design, and not what I ordered.  Of note, I did not design the product.  I provided a picture to the merchant and my requirements, and the merchant designed the product which ended up being a flawed design and did not meet my requirements.  As a result, I returned the item to the merchant and requested a full refund.  The merchant insisted on trying to “fix the problem” by soldering/gluing the two pieces together, however I indicated to him that I didn’t want two pieces glued together as this was not what I had ordered to begin with.  I told the merchant that I just wanted a full refund, since the item was not what I had ordered and was clearly defective and of very poor quality.  I believe the merchant went ahead and soldered the item anyway, even though I requested a full refund.  The merchant has the item and my money, and continues to refuse to refund my money.  He has stated that I should have known that the item was non-returnable, even though he never disclosed this when I placed the over the phone.  When I questioned him about why he didn’t disclose his return policy and how I would have known that the item was not returnable, he stated “I should have known, it is common knowledge”.   I stated to him that what he created was not what I ordered, and I don’t understand why he is trying to force me to keep such a poor quality item that isn’t even what I ordered.   I have tried working with this merchant; however he is being unreasonable and is refusing to refund my money, and blew up at me on the phone and hung up on me when I recently attempted to try to work this out again.  This merchant has lied in several ways, and is holding both the returned merchandise and my money, and I just want a full refund.  I have not been able to resolve the matter with the merchant.  He continues to hold both my money and the defective returned item.  Because I have not been able to resolve this directly with the merchant, I have consulted with the Massachusetts Attorney General’s Office, who after reviewing all of the information, have stated that the merchant has broken several Massachusetts laws. The AG’s office has found that the merchant has broken laws in the areas of failing to disclose his return policy, failing to allow for a return, trying to prohibit the return of defective merchandise (instead insisting on trying to fix the item).  The AG’s office has concluded that the merchant has engaged in unfair and deceptive business practices, and has broken several Massachusetts laws.  The AG’s office has provided the below Massachusetts Laws which relate to this transaction:Refund, Return & Cancellation Policies:Massachusetts law requires that a merchant clearly and conspicuously disclose the store's refund, return, or cancellation policy. A merchant cannot misrepresent the store's policy or fail to honor it. Generally, clear and conspicuous disclosure means that themerchant must display a written return policy that the buyer can see and understand before the purchase is made. As long as the product is not defective, a merchant can choose any return policy, provided the merchant discloses this policy to the buyer before the purchase. Stating the policy on the receipt would not satisfy this disclosure requirement, because it is not provided until after the sale. ( M.G.L. c. 93A, §2(c), 940 CMR 3.13(2)).Defective Merchandise:A store, however, cannot use its disclosed policy to refuse the return of defective merchandise. When the item purchased is defective, you can choose a repair, replacement or refund. This right is contained in the Implied Warranty of Merchantability law. Under that law, merchants cannot limit your remedies. In addition, this means that if a merchant chooses an "All Sales Final" return policy, it must disclose that policy without limiting your rights. For example, the disclosure of the return policy must be similar to aposting which reads: "All Sales Final, With the Exception of Defective Goods." (940 CMR 6.12)The merchant, by his own admission to me, has stated that he did not disclose the return policy and stated that “I should have known, and it is common knowledge that there are no returns”.  Since the order was placed by phone, the merchant must provide information on restrictions on any returns before completing the order.  The merchant completed a sales slip several days after the order was placed, which was never provided directly to me.  On the bottom of this sales slip the return policy is noted, however this it is a violation of Massachusetts law to list the return policy after the sale is already completed.    Keep in mind that this sales slip was nevereven provided to me and was completed days after the sale.   The merchant produced a defective item which was scratching itself, and has tried to restrict a return which is another violation of Massachusetts law.  The merchant has tried to force me to keep an item which is not what I ordered and was very poor quality, however under Massachusetts law, the merchant must give the customer a choice of a refund repair or replacement.  I have indicated several times that I just want a refund since the item is not what I orderedhowever the merchant continues to refuse. The Massachusetts Attorney General’s office has found that Bedrosian Jewelry has broken several Massachusetts laws, and they have stated that the merchant MUST issue a refund to me.  They stated that holding both a returned item which was defective as well as a customer’s money and refusing to issue a refund is a clear and vagrant violation of Massachusetts Law.  The AG’s office has requested that I pass this information along to the Revdex.com.  A formal complaint with the Massachusetts Attorney General’s office has been filed against Bedrosian Jewelry, and the AG’s office has stated that are in the beginning stages of pursuing the merchant for violation of Massachusetts Retail Laws.This merchant has both my money and the defective returned item, has acted in a deceptive manner and has broken several Massachusetts laws.  I have tried working with this merchant and they have yelled at me and hung up the phone and are not willing to be reasonable.  Since they are refusing (illegally) to issue a refund, and holding both my money and the item.  All I am asking for is a full refund of my money due to to the item not being what I ordered, defective, of very poor quality, as well as the various Massachusetts laws which have been broken by this merchant. I have never had an interaction with a merchant like this before, and simply want my money back and to move on.  The merchant continues to hold my returned item and my money, and is being dishonest and unethical. ]
Regards,
[redacted]