It is with regret that we respond to this misunderstanding. Mr. D[redacted] originally received the prescription for the glasses that he ordered (which, we agree, was not his full prescription). The mistake was caused by a clerk who failed to realize there were two prescriptions in the system (a full...
prescription and a specialty prescription for Mr. D[redacted]'s computer glasses). Following his calls, we mailed and emailed the full prescription immediately to the addresses we have on file for him. We followed up with several telephone calls, none of which were answered or returned (despite having left several messages). Today, I finally received a voice mail advising that we could not get through to him because Mr. D[redacted] had blocked our calls from his phone. He acknowledged receiving his prescription.Again, we regret not living up to our most important goal - a positive patient experience for all who walk through our doors.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Hello,This problem IS resolved. My last responses were made merely because I felt they needed to be stated since the business was making false claims. Sorry, wasn’t sure about how this all works since this is my first complaint of this kind ever with the Revdex.com.Regardless, consider the matter resolved. Thank you very much,[redacted]
Sincerely,
[redacted]
It is with regret that we respond to this misunderstanding. Mr. D[redacted] originally received the prescription for the glasses that he ordered (which, we agree, was not his full prescription). The mistake was caused by a clerk who failed to realize there were two prescriptions in the system (a full...
prescription and a specialty prescription for Mr. D[redacted]'s computer glasses). Following his calls, we mailed and emailed the full prescription immediately to the addresses we have on file for him. We followed up with several telephone calls, none of which were answered or returned (despite having left several messages). Today, I finally received a voice mail advising that we could not get through to him because Mr. D[redacted] had blocked our calls from his phone. He acknowledged receiving his prescription.Again, we regret not living up to our most important goal - a positive patient experience for all who walk through our doors.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Hello,This problem IS resolved. My last responses were made merely because I felt they needed to be stated since the business was making false claims. Sorry, wasn’t sure about how this all works since this is my first complaint of this kind ever with the Revdex.com.Regardless, consider the matter resolved. Thank you very much,[redacted]
Sincerely,
[redacted]