Mr [redacted] did come in to our service department last October due to a check engine light and engine is was running rough, diagnosis showed internal engine failure and we recommended an engine replacementCustomer had purchased the vehicle and a aftermarket warranty from a another dealer in another town is my understandingHowever, this not a problem to us as we gladly accept and work with most warranty companies, but we are bound by the limits of the policy that Mr [redacted] purchasedAfter a tear down of the engine and two visits from an inspector sent by his warranty company, they approved a engine replacementHowever, they did not approve using a Ford re-manufactured engine and wanted to use a more cost effective assy, possibly used or reman engine from another sourceWe then explained the benefits of using a Ford product over another product (better warranty) and so Mr [redacted] decided to pay the difference and get the Ford re-manufactured engine assyUnfortunately on Ford's part we have run in to a series of defective engines and have had to replace four assy in which we sincerely apologize for this situationI can assure you that from the technical people in Michigan to the top of Ford customer service division in Texas that all are aware of Mr [redacted] situation and are diligently working on a resolutionMr [redacted] has been offered a free loaner vehicle the entire time this has been going on and is in a free loaner at this time until a resolution is found
Mr [redacted] did come in to our service department last October due to a check engine light and engine is was running rough, diagnosis showed internal engine failure and we recommended an engine replacementCustomer had purchased the vehicle and a aftermarket warranty from a another dealer in another town is my understandingHowever, this not a problem to us as we gladly accept and work with most warranty companies, but we are bound by the limits of the policy that Mr [redacted] purchasedAfter a tear down of the engine and two visits from an inspector sent by his warranty company, they approved a engine replacementHowever, they did not approve using a Ford re-manufactured engine and wanted to use a more cost effective assy, possibly used or reman engine from another sourceWe then explained the benefits of using a Ford product over another product (better warranty) and so Mr [redacted] decided to pay the difference and get the Ford re-manufactured engine assyUnfortunately on Ford's part we have run in to a series of defective engines and have had to replace four assy in which we sincerely apologize for this situationI can assure you that from the technical people in Michigan to the top of Ford customer service division in Texas that all are aware of Mr [redacted] situation and are diligently working on a resolutionMr [redacted] has been offered a free loaner vehicle the entire time this has been going on and is in a free loaner at this time until a resolution is found