Complaint: [redacted]
I am rejecting this response because:December 2014 - Contacted Ron C[redacted] at J.B.'s Roofing regarding roof leaking at [redacted]. Roof was inspected by Ron C[redacted] and I was told roof was in good condition and only needed to have the Ice & Water Shield on eves removed and a replaced with a new one which would remedy the leak. Received contract and agreement dated 12/9/2014 which details the work to be completed that was signed and agreed upon by both parties (see attached).• 2/18/2015 - work completed by JB Roofing• 2/23/2015 - invoice paid in full by check $2205• Rain storm - roof still leaking as before any work was completed so I notified JB Roofing• 3/23/2015 - JB Roofing came back - said they would be back later• 3/31/2015 - I called JB Roofing again to follow up as I had not heard anything• 4/4/2015 - I called JB Roofing again to follow up as I still have not heard anything• 4/6/20158 - I called JB Roofing again to follow up as I still have not heard anything• 4/7/2015 - JB Roofing came out and looked at the roof• 4/9/2015 - JB Roofing come out and applied some sealant• Rain storm - roof still leaking as before any work was completed• 4/13/2015 - I called JB Roofing as roof leaked and original issues was not fixed as agreed upon• 4/23/2015 - I called JB Roofing again to follow up as I had not heard anything• 4/24/2015 - JB Roofing come out at looked at roof again• 4/29/2015 - I called JB Roofing again to follow up as I had not heard anything• 5/7/2015 - I called JB Roofing and asked for money back as original issue identified and agreed to be fixed was not remedied.• 5/14/2015 - JB Roofing come out and looked a roof• 5/18/2015 - I called JB Roofing to follow up on request as I had not heard anything• 5/27/2015 - I called JB Roofing again to follow up on request as I had not heard anything. He stated he would call me back however I did not hear anything.• 6/4/2015 - JB Roofing sent communication that roof needs to be replaced at a cost of $8428• 6/10/2015 - Daughter ([redacted]) called and spoke with Debbie at JB Roofing to inquire on status and share frustration with situation and refusal to make situation right. When she asked what could be done to come to agreeable solution Debbie stated to do what we felt like we had to do and hung up. • 6/10/2015 - submitted Cheers & Jeers write up submitted to Idaho Press Tribune• 6/15/2015 - Printed Cheers & Jeers article in Idaho press Tribune• 9/2/2015 - submitted Cheers & Jeers write up to Idaho Press Tribune• 9/7/2015 - Second Cheers & Jeers article printed in Idaho Press TribuneAn original issue of a leaking roof still exists and was not remedied as agreed upon by both parties. To date, JB Roofing will not address the issue other than to state the roof needs replaced. I do not understand how the roof is in good condition upon initial inspection and now needs to be completely replaced for thousands of dollars more. At his time, I would like my money back so that I can find a company that can fix it correctly.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:December 2014 - Contacted Ron C[redacted] at J.B.'s Roofing regarding roof leaking at [redacted]. Roof was inspected by Ron C[redacted] and I was told roof was in good condition and only needed to have the Ice & Water Shield on eves removed and a replaced with a new one which would remedy the leak. Received contract and agreement dated 12/9/2014 which details the work to be completed that was signed and agreed upon by both parties (see attached).• 2/18/2015 - work completed by JB Roofing• 2/23/2015 - invoice paid in full by check $2205• Rain storm - roof still leaking as before any work was completed so I notified JB Roofing• 3/23/2015 - JB Roofing came back - said they would be back later• 3/31/2015 - I called JB Roofing again to follow up as I had not heard anything• 4/4/2015 - I called JB Roofing again to follow up as I still have not heard anything• 4/6/20158 - I called JB Roofing again to follow up as I still have not heard anything• 4/7/2015 - JB Roofing came out and looked at the roof• 4/9/2015 - JB Roofing come out and applied some sealant• Rain storm - roof still leaking as before any work was completed• 4/13/2015 - I called JB Roofing as roof leaked and original issues was not fixed as agreed upon• 4/23/2015 - I called JB Roofing again to follow up as I had not heard anything• 4/24/2015 - JB Roofing come out at looked at roof again• 4/29/2015 - I called JB Roofing again to follow up as I had not heard anything• 5/7/2015 - I called JB Roofing and asked for money back as original issue identified and agreed to be fixed was not remedied.• 5/14/2015 - JB Roofing come out and looked a roof• 5/18/2015 - I called JB Roofing to follow up on request as I had not heard anything• 5/27/2015 - I called JB Roofing again to follow up on request as I had not heard anything. He stated he would call me back however I did not hear anything.• 6/4/2015 - JB Roofing sent communication that roof needs to be replaced at a cost of $8428• 6/10/2015 - Daughter ([redacted]) called and spoke with Debbie at JB Roofing to inquire on status and share frustration with situation and refusal to make situation right. When she asked what could be done to come to agreeable solution Debbie stated to do what we felt like we had to do and hung up. • 6/10/2015 - submitted Cheers & Jeers write up submitted to Idaho Press Tribune• 6/15/2015 - Printed Cheers & Jeers article in Idaho press Tribune• 9/2/2015 - submitted Cheers & Jeers write up to Idaho Press Tribune• 9/7/2015 - Second Cheers & Jeers article printed in Idaho Press TribuneAn original issue of a leaking roof still exists and was not remedied as agreed upon by both parties. To date, JB Roofing will not address the issue other than to state the roof needs replaced. I do not understand how the roof is in good condition upon initial inspection and now needs to be completely replaced for thousands of dollars more. At his time, I would like my money back so that I can find a company that can fix it correctly.
Sincerely,
[redacted]